Rated 2.0 out of 5.0 by romancannon Mixed Bag
I don't generally write negative reviews. Hol Inn asked for a review so here it is. This hotel is located in a shopping center which makes it convenient to restaurants.
it has a spacious lobby and looks relatively new. we took a two room suite. There are two windows which face the wall of another building 5 feet away. there is absolutely no view. The shape of the room is odd. there are short alcoves that go nowhere and can't be used for living space. on the A/C there seemed to be no difference between high fan and low fan. The bed essentially abuts the A/C unit so temp is difficult to control.
At about 130 AM I went down to lobby to ask for another blanket. The clerk was sound asleep in a chair near desk. I could not wake him even by call loudly. so i called on courtesy phone whhich woke him. He was disoriented for a moment trying to awake. I asked for a blanket. he went thru an elaborated exercise of confirming my guest status and the demanded that I provide a justification for requesting another blanket (I know that seems to be an odd way of characterizing the situation but that's how it struck me).
I told him to forget it and went back to room. Hope you have a better experience there.
May 9, 2013
Rated 2.0 out of 5.0 by Cmcnp worst bed of my traveling experience
This was one of the worst hotels I have stayed in for some time. The bed was lumpy and sagged to the middle. i went to bed fine and woke up in pain and 2 weeks later and a chiropractic adjustment still in pain. The sheets were old are thin, the room not clean and no chairs or couch i could go to to save my back. The room cost $$$ to stay in even with our priority club. not a bargain for an old hotel. The staff were not friendly. The food though pretty standard for Holiday Inn Express was cold to luke warm. Only sweet starchy foods available. I went to the exercise room to try and stretch out my back before we left and it was the worst equipment yet. I had just stayed in a Holiday Inn Express in Fredericksburg Va and it had much bettter gym equipment and a good bed. We generally choose this chain for its consistency but it is not apparent in this hotel. The toilet quit working and my husband had to open up the tank and rig it to flush and the faucet dripped.
May 8, 2013
Rated 4.0 out of 5.0 by Geedle Comfortable bed, uncomfortable couch
I stayed in a two room suite. It was clean and airy and I have no complaint about the bed and bath. The second room had a couch and chair, which were extremely uncomfortable. While I will probably stay again in the future, I will not waste money on a separate 'living' room.
April 24, 2013
Rated 4.0 out of 5.0 by DustyRoad Clean, comfortable, and courteous
This property was spacious, clean, and the bed was one of the best I've slept in. The staff was always helpful and courteous. The staff deserves five stars all by themselves.
The indoor pool and hot tub while basic were a nice amenity for relaxation after several days on the road.
The only downside for me was a lack of laundry facilities. As I was on a long road trip having a laundry facility available would be a big help. Compared to other places I stayed on my trip it was maybe a little overpriced, but not much.
Overall, I do recommend and will visit again.
April 20, 2013
Rated 5.0 out of 5.0 by ppd2402 Mountaineer Hospitality
Enjoyed the stay, the employees were helpful in recommendation of eating establishments
April 1, 2013
Rated 5.0 out of 5.0 by Rgrteam16 Excellent Hotel
Everytime that I come to Morgantown, West Virginia on company business I always stay at this Hotel. From Check-In to Check-Out the staff are always very friendly, Kind and go out of there way to make your stay here comfortable and relaxing.
I just love their staff and service here. Not many Hotels out there that are like this one. Thanks for everything that you do.
March 31, 2013
Rated 4.0 out of 5.0 by LeisurelyTraveler Conference Stay
I was a speaker at a student conference at West Virginia University and found this location to be the nearest one to the school. It is near a lot of eateries and right off the highway. It was not far from the school either and the stay was pleasantly restful.
March 27, 2013
Rated 1.0 out of 5.0 by Postman400 Poor service, uncaring night desk clerk and manager.
I hate to complain. I do not like complainers, however, the staff at this hotel was so uncaring I feel it is a duty to let others know. I have stayed at this hotel two prior times, so I was looking forward to a relaxing stay before we continued our journey. Upon arrival the desk clerk on duty that evening was so unfriendly I was surprised. He didn't welcome us as Priority Club members or offer us anything. When we went for ice at the machine on our floor it didn't work. when my wife went to use the shower in our room there was NO hot water.
When I called the desk the clerk said, "Well, too bad. I am the only one on duty and I can't help you." So in the morning I took a quick shower in cool water. I might mention that the toilet seat was loose and the sink faucet was also loose.
In the morning when I went to the desk to see what they would do to make our stay "right" and talked with the morning clerk he was very apologetic. That person should be the manager. He infomred me that the maintenance men lives 5 minutes from the hotel and could have been called but wasn't.
In the bathroom there was a sign that said if you inform the person on duty of a problem and it isn't taken care of, your stay is free. As we were checking out the manager said what do I need to do to make it "right" ? I asked him what he thought was right and he said he would adjust the price somewhat and give us some priority points. I said your sign says the stay is free. He said he couldn't do that that had to go through the General Manager.
I will not stay at this hotel again! And I must say that I have a rather bad impression of all Holiday Inn Express Motels after this rather poor experience.
March 22, 2013