Rated 4.6 out of 5 by 35
Rated 5.0 out of 5.0 by Morgan77 Nice reasonable location
The front staff was helpful but never recognized Platinum status which is a shame.
May 6, 2013
Rated 1.0 out of 5.0 by CustomerX Poorly maintained room and unconcerned staff
Room heating unit and refrigerator made very load sound fan noises during the night - a symptom of neglect in terms of maintenance.
Room keys failed work on door lock. The keys needed to be issued 3 separate times, wherein I received a lecture from from the night manager on the proper storage of keys away from magnets (REALLY?). Again, this symptomatic of improper maintenance.
This hotel is a complete loss due to the staff and their lack of concern regarding customer reports of existing issues with the facilities. This is evident in the poor operation of the components within the facility (I.e. Problems are not not being reported and resolved by hotel staff).
I cut my losses and went to the Staybridge Suites about a block down the street (a nice property and staff by the way). I know these properties are owned by the same investment group (Daly Seven), so the issues with this property lay in the localized management.
May 5, 2013
Rated 5.0 out of 5.0 by Russ77 Excellent service
I have made multiple trips to the Raleigh area and stayed here. Excellent service and value every time.
April 26, 2013
Rated 5.0 out of 5.0 by Flyer33PS Great location and staff.
From the pick up at the airport to the return trip two days later, it was an enjoyable trip....thanks to the staff!
March 12, 2013
Rated 3.0 out of 5.0 by Tiderunner Workout room needs help!
The great personalities of the Recption staff were overshadowed by the outdated and not working exercise equipment. Treadmill did not work, eliptical made ugly noises when using it, bicycle was in need of lubrication and repair.
February 25, 2013
Rated 5.0 out of 5.0 by Ray48 Very comfortable environment and great service.
We really enjoyed our stay. It was close to the airport and very convienet. Staff was very friendly and helpful.
February 21, 2013
Rated 5.0 out of 5.0 by Gail060 Night before or after a flight out of RDU
Such a wonderful experience twice now to stay the night before an early flight out of RDU. Shuttle to the airport and back to the hotel when traveling and free parking while we are gone. Great service.
February 11, 2013
Rated 4.0 out of 5.0 by EnviroStoner Nothing Great
Location is ok if you need to get to/from the airport, but the hotel is not located near the downtown Raleigh area at all. While the staff was friendly and helpful, the room itself was just ok. I stayed two nights (in different rooms each night) and one of the rooms was right by the stairwell door and side building door so there was a lot of noise. Also, the breakfast options are very limited, and when I was there the fresh fruit option (bananas) were not even ripe. I would prefer there be more fruit choices available as well, since eating healthful food should be an essential part of each breakfast.
February 10, 2013