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Rated 4.5 out of 5 by 187 reviewers.
Rated 4.0 out of 5.0 by Match number of towel sets to expected number of guests As a procedure please provide a set of towels for each expected guest in the reserved room. It is universal in all the Holiday Inn (and other vendor) rooms we stay in that we specify 4 adults in two large beds. We would expect one set of towels for each of the 4 specified guests. We NEVER receive more than 3 sets of towels and have to request the fourth from the front desk. Our request is always honored. Usually we have to go down to the front desk to collect the towels. Therefore this would be classified as a minor irritant. I can understand your decision to provide only three sets of towels and leave the fourth as a service request by your guest.[cost and waste of towels]. Suggestion: under such a situation why not ask the guests at checkin if a fourth set of towels is required. This would prevent the irritation of having to make a followup visit to front desk to collect the towels. July 31, 2014
Rated 3.0 out of 5.0 by Individually/privately owned...not up to HIX standard *10 mins from duke *easy to get to *great beds (like all HIX) *no Otis free warm cookies ever! (corporate thing) *no weeknight managers special dinner (except Wednesdays) *no filtered water supply in the weight room *same breakfast as other HIX *will choose another HIX next time *no free water/IHG Baggie upon check-in *i travel VERY often... July 28, 2014
Rated 1.0 out of 5.0 by Beware not to request a wake-up call I almost missed my flight because I did not receive a wake up call when I was told that I would receive one. The air conditioner in the room produced cooling but did not properly reduce the humidity. July 27, 2014
Rated 5.0 out of 5.0 by I love staying here Every time I stay in Raleigh, I chose this hotel. It's always clean and friendly. My only complaint this stay would be the breakfast attendant. She was a little slow at getting food out, and she got very short when someone inquired about the pancake machine, almost as if she couldn't be bothered. Otherwise, the staff is great, and rooms are very nice. July 25, 2014
Rated 5.0 out of 5.0 by July 21 Several years back we took a 6,000 mile road trip and stayed in various hotel chains. Ever since that trip in 2008 we have stayed at Holiday Inn Express because we were so impressed with everything (over the other hotel chains). So when booking a hotel in any city, we check first to see if they have a Holiday Inn Express. We've never been disappointed! July 25, 2014
Rated 5.0 out of 5.0 by Convenient location with great service The Holiday Inn Express is very convenient to RDU Airport and other areas within the Raleigh-Durham-Chapel Hill communities. One jumps easily onto I-40 or crosses it to be immediately at the RDU Airport. The staff is friendly, and the amenities are great. I like the location for my future stays in Raleigh/Durham. The rooms are well appointed and comfortable, there is an outdoor pool, and plenty of TV stations are available. As always, the breakfast room is an enjoyable place to relax and enjoy a variety of breakfast delights. July 23, 2014
Rated 3.0 out of 5.0 by HIX RDU room was clean, linens clean, room was hot upon arrival. It took most of the night to cool my room down so i could sleep, this and the poor water pressure were the 2 downfalls to the stay. July 21, 2014
Rated 5.0 out of 5.0 by Nice accommodations and great airport shuttle. Stayed at the hotel due to early flight out of Raleigh Durham airport. Shuttle service was very convenient and prompt. Comfortable room accommodations, room was clean and had a nice quiet sleep. July 13, 2014
Rated 4.0 out of 5.0 by Great Hotel, Unfriendly Front Desk The stay was excellent, but the Front Desk greeting was horrible !No welcome to hotel,no smiles, no eye contact, just straight to checking in and room assignment. Never asked what floor I preferred or anything. Just handed me the key and told me where the elevator was. I thought it was just the evening clerk, but the morning clerk was the same. Need to work on making guest feel more excepting when we first walk into hotel. July 9, 2014
Rated 5.0 out of 5.0 by nicd place to stay This is a nice property located around other hotels. The location is good and the property is clean and well maintained. July 7, 2014
Rated 5.0 out of 5.0 by Comfortable Room Our stay was great. It was very quiet, and the rooms were soundproofed well. We never heard our neighbors, nor the planes flying overhead. Everything was neat July 3, 2014
Rated 5.0 out of 5.0 by stopover raliegh This was so nice. Comfortable beds clean room and bathroom. The housekeeper really deserves praise. The hot breakfast was good with different choices. Well done and thank you. We used the stay and fly for free. Timely shuttle service with hardly any wait time. And when we arrived back in Raleigh airport when the shuttle came he offered bottled water which was so nice. This is a well run establishment with an efficient staff. The outdoor pool was also a pleasure to use. The price was amazing. Well done. Thank you for such a nice stay. July 1, 2014
Rated 5.0 out of 5.0 by My stay I would definitely stay at this Holiday Inn Express. The stay was well worth it. This was a business trip. However I will consider this hotel chain when I am planning our next family get away. June 25, 2014
Rated 3.0 out of 5.0 by Average Okay hotel but nothing special at all. Asked for a room in a quiet location and was given a connecting room !!!!!! Heard my neighbours until after midnight. Had already allocated my room and did not want to fuss. Check in could certainly have been warmer. Poor gym. Breakfast a notch down from hotels. Doubt if I would go back. Nothing around it apart from other hotels. June 24, 2014
Rated 5.0 out of 5.0 by Clean facility, courteous staff, great rate! Quick stay for a concert. Welcomed by courteous and accomodating staff. Great stay near the airport, will use this hotel again. June 23, 2014
Rated 4.0 out of 5.0 by vacation this hotel was nice close to the airport . had a shuttle early morning what we needed, everything was great. We will be staying here again if we have to travel again in the early morning to catch a flight. June 23, 2014
Rated 5.0 out of 5.0 by Home away from home This was our 2nd stay at this hotel. Everything was 100% perfect with our stay. The beds were very comfortable; towels were large and thick and soft; room was spotless; bathroom was spotless; common areas were very clean; adequate lighting in the room; good TV selection; quiet night's rest; delicious breakfast choices on all three mornings; front desk staff is friendly and efficient ... Amanda is especially superb at her job and demonstrates great care for guest comfort and happiness. Especially appreciated is the fact that our room was completely accessible for my wife who is in a wheelchair. We will stay at this hotel again when in the Raleigh area. It is such a comfortable place to stay ... like a home away from home! The staff at this hotel represents the company in the most professional way! June 19, 2014
Rated 5.0 out of 5.0 by Early flight from RDU I booked this hotel because we usually stay at HI Express hotel when travelling with our 2 teenage girls. It was clean, comfortable and quiet. Being able to leave the car during our weekend trip and taking the shuttle make travelling easy. I will stay here again. June 16, 2014
Rated 5.0 out of 5.0 by Another great night Wonderful hotel,great breakfast everytime.Nice comfy beds,but has a little air traffic noise-never a problem for us though.great restaurants close by. June 15, 2014
Rated 5.0 out of 5.0 by Always a good stay at HI Express. I can't help it...I am never disappointed at HI Express properties. This property was no exception. Great location and good accommodations, as always. This property has delivered exactly what I need at the right price. An excellent value for my business travel needs. Thanks for being there for me. June 13, 2014
Rated 5.0 out of 5.0 by Great service I have been staying at this location for years. The rooms are always comfortable and very clean. The staff is the best always helpful and very friendly. I would recommend this hotel to any business traveler flying out of Raleigh. June 13, 2014
Rated 5.0 out of 5.0 by My stay at Raleigh-Durham Airport As my evaluation shows, my stay was great. One of the most impressive point of my time there was the assistance was when the duty Assistance Mgr., She was very helpful and professional. June 11, 2014
Rated 5.0 out of 5.0 by Happy visit We were in the area to celebrate the high school graduation of a grandchild. We enjoyed the stay and would definitely return to this hotel should we visit the area again. June 10, 2014
Rated 5.0 out of 5.0 by Just what we were looking for. We recently stayed over night at the Holiday Inn Express because it was near the airport. This was a great place! Staff was wonderful and we had a really nice, comfortable room. We were allowed to leave our car in their extended parking for seven days while we were out of the country on vacation at NO CHARGE... They also provided free shuttle service to and from the airport. We will defiantly stay here again and we highly recommend this location.... They are competitively priced and with the added bonus of free parking and shuttle you get more than you pay for...... June 10, 2014
Rated 5.0 out of 5.0 by great service nice place to stay clean and convenient to highway June 9, 2014
Rated 5.0 out of 5.0 by Raleigh-Durham Airport Muchas gracias por el servicio. Cumplió mis necesidades. June 9, 2014
Rated 5.0 out of 5.0 by Wonderful stay prior to and upon returning from a flight. Excellent facility and services. Love the shuttle service to the airport and the free long term parking with a great free breakfast and clean, comfortable room. June 2, 2014
Rated 5.0 out of 5.0 by Great Great rooms and service. Good breakfast and nice location. May 31, 2014
Rated 2.0 out of 5.0 by My Stay The Front Desk area was dirty and cluttered. Scrambled eggs were very cold. When I told the dining room attendant about the eggs, she rolled her eyes, turned off the warmer were the eggs were sitting, and walked away. May 29, 2014
Rated 2.0 out of 5.0 by Things you missed the mark on The air conditioner was not working properly . Never a happy medium either to hot or to cold. Your exercise room was pitiful , treadmill didn't work right. Not much in there . Swimming pool was nice but in the middle of the day the pool man added salt to the water and we couldn't get in for a half hour. He couldn't have done it before nine when the pool openned. May 27, 2014
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