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Rated 4.5 out of 5 by 190 reviewers.
Rated 4.0 out of 5.0 by Accommodating staff, comfortable accommodations, great location First room location was next to exit on ground floor - asked to be reassigned and request was immediately granted. Nice, clean room. Comfortable bed. Even though ~1.5 miles from airport, not noisy. At checkout, noticed I was charged more than confirmation through internet. I showed the desk manager my printed confirmation and bill was immediately corrected with "sincere" apology. Would have been nice if they had done as "Enterprise" car rental car did and given me an extra $10 credit for same mistake on the same trip. ALWAYS CHECK YOUR CONFIRMATIONS! Shuttle was on time for departing TO airport but had to wait a long time for pickup FROM airport. Free parking at hotel was definitely a plus. October 2, 2013
Rated 5.0 out of 5.0 by Tipper Very nice large, well appointed room, excellent breakfast. Very helpful and courteous staff members. September 30, 2013
Rated 5.0 out of 5.0 by Pre-Flight Stay For the second time this year I selected the Holiday Inn Express RDU location for a pre-flight stay before going on a cruise. The staff is very friendly and helpful. The beds were quite comfortable and the room was clean and fresh. Had time to enjoy the pool on arrival day. Especially enjoyed being able to park at the hotel for a week and have shuttle service to the airport. Will continue to select this location any time I fly from RDU. September 8, 2013
Rated 1.0 out of 5.0 by Bad Experience I would not recommend this hotel to anyone. The room smelled like a dog, the temperature control did not work and the shower would not stay warm. This was one of the worse places we have ever stayed and the staff was never available when I called or went by the front desk. September 3, 2013
Rated 4.0 out of 5.0 by Terrible Internet connection I was on the second floor - East end. I have stayed at this HI express many times. This time was the worst experience I have had with wireless connectivity. I have two computing devices with exceptional wireless connectivity (Netbook and iPad). When I first started up both systems wanted to connect to the Hampton across the parking lot. Had to force the connection to HI Express. Once connected was very poor. Each day during morning and evening login, I had to call the front desk to reboot the gateway. Most times this happened at least twice - each period, before the gateway stabilized and let me lock on. The last day I stayed at HI Express through late checkout to get a mass of work done. During this period we had to reboot at least twice - but maybe three times - I was very frustrated because , not only was the connection weak/poor but the speed was terrible. I called the front desk and recommended a new gateway for this area. They offered to add points to my account. The HI- Express team at this location is exceptional - too bad there is a blackmark for internet connectivity - poor equipment support to the business travelor. September 2, 2013
Rated 4.0 out of 5.0 by More Aircraft Noise Than Expected Since this facility is located at Raleigh Durham Airport, I expected better sound control than was available. September 1, 2013
Rated 5.0 out of 5.0 Great Hotel near Airport Have stayed at this airport twice the night before a 7AM flight. Good location and the place is clean and comfortable. August 29, 2013
Rated 5.0 out of 5.0 by New home away from Home. The top of the line for service and rest. I can't wait to go back. August 27, 2013
Rated 5.0 out of 5.0 by Convenient and near airport I stayed at this hotel before and very convenient if you are doing business with companies near the Research Triangle area as well as convenient if you have an early flight. August 26, 2013
Rated 3.0 out of 5.0 by Great breakfast The only pleasant part of our stay was the courtesy Staff in the breakfast area and the food. Better than The average "free" breakfast. Two additional hotels Share the same parking lot and other choices Across the street. If they were giving away rooms We would NEVER stay here again. August 21, 2013
Rated 5.0 out of 5.0 by 1234 VERY NICE ROOM CLEAN STAFF WAS GREAT EASY ON AND OFF I 40 August 20, 2013
Rated 5.0 out of 5.0 by Close to RDU This place was great! The rooms were very clean and comfortable, the breakfast was awesome and the price was so reasonable! August 2, 2013
Rated 5.0 out of 5.0 by Great Stay I used the airport shuttle before and after my flight and stayed overnight at the end of my trip. The staff were professional, helpful, and very friendly. My room was clean and comfortable. I'll use this hotel again! August 1, 2013
Rated 3.0 out of 5.0 by Intenrnet issues While the overall value is good for the area, etc., the internet connection was terrrible...during the evening and even the next morning...until I checked out after noon. The systems was not only slow but dropped my computer numerous times. Sorry but It's not the place for a business person. July 28, 2013
Rated 5.0 out of 5.0 by Great Place to Stay Service is great. Stayed here for a baseball tournament at USA Baseball. The rate was awesome. Rooms were clean. Would stay here again. July 12, 2013
Rated 5.0 out of 5.0 by Clean, Friendly Staff, Amazing Breakfast Smiles to welcome you, clean rooms for sleep and an amazing breakfast to send you on your way. What more could you want ~ a great great price? Got that too! And while you're there, eat at the great italian place about two miles from there ~ Babymoon Cafe. You won't be disappointed there either! July 8, 2013
Rated 4.0 out of 5.0 by Spur of the moment booking they got us in without having much advance notice and were very friendly and hospitable July 5, 2013
Rated 4.0 out of 5.0 by Another good stay Another good stay. Staff has always been highlight here and it is why I continue to stay at this property. July 2, 2013
Rated 5.0 out of 5.0 by comfortable & very convenient & pet friendly!! Great stay good value. As traveling retirees, a pet friendly hotel is a priority for us. Also like the free breakfasts. June 23, 2013
Rated 5.0 out of 5.0 by Good Stay Nice hotel. Great value. The only issues I had was I wish the air conditioning fan ran all the time. It is obviously an economy style so therefore shuts off. I had a hard time falling asleep due to the fact of no fan running. Other than that. Great place. June 19, 2013
Rated 5.0 out of 5.0 by Our secnd stay, if we're back in the area, there'll be another Everything and more than I expected from HI Express. Highly recommend it. June 16, 2013
Rated 4.0 out of 5.0 by Large and comfortable room Great staff and hotel. New and clean. Desk person has great personality June 12, 2013
Rated 5.0 out of 5.0 by Super Nice Accomodations We have been staying with Holiday Inn Express for at least 15 years (park and fly) and have no complaints. It is perfect every year, even the manager remembers us by name and where we are going on vacation. June 11, 2013
Rated 3.0 out of 5.0 by Room temperature and extra guess The room warm despite the temperature being set at 70. During the evening at least one roach crawled across the walll. June 7, 2013
Rated 5.0 out of 5.0 by staff makes this choice easy we have not had a bad experience with this hotel. staff always ready to assist. with a smile. May 24, 2013
Rated 1.0 out of 5.0 Worst night in many years. Could not sleep. City was re paving street right in front of the hotel. They worked from midnight till pass the time I had to leave to the airport. While the hotel can not set the working schedule, at least the front desk person should alert customers when I checked in at 7pm the night before, so I could have chosen a more quiet place. Business are business regardless the customer's comfort. I will never go back to this hotel. May 24, 2013
Rated 5.0 out of 5.0 by Nice reasonable location The front staff was helpful but never recognized Platinum status which is a shame. May 6, 2013
Rated 1.0 out of 5.0 by Poorly maintained room and unconcerned staff Room heating unit and refrigerator made very load sound fan noises during the night - a symptom of neglect in terms of maintenance. Room keys failed work on door lock. The keys needed to be issued 3 separate times, wherein I received a lecture from from the night manager on the proper storage of keys away from magnets (REALLY?). Again, this symptomatic of improper maintenance. This hotel is a complete loss due to the staff and their lack of concern regarding customer reports of existing issues with the facilities. This is evident in the poor operation of the components within the facility (I.e. Problems are not not being reported and resolved by hotel staff). I cut my losses and went to the Staybridge Suites about a block down the street (a nice property and staff by the way). I know these properties are owned by the same investment group (Daly Seven), so the issues with this property lay in the localized management. May 5, 2013
Rated 5.0 out of 5.0 by Excellent service I have made multiple trips to the Raleigh area and stayed here. Excellent service and value every time. April 26, 2013
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