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Rated 4.6 out of 5 by 194 reviewers.
Rated 4.0 out of 5.0 by Nice Place Out of all the places to stay in the area this is probably the nicest. The mattress was springy and you could feel them. But otherwise just like every other Holiday Inn Express. July 28, 2015
Rated 5.0 out of 5.0 by Good Night's Rest We were traveling from central US to the west coast and after a long day on the road it was nice to get a good night's rest in a clean room. July 27, 2015
Rated 1.0 out of 5.0 by WORST EXPERIENCE EVER AT HIEPXRESS The whole visit was horrible. Upon check-in we had to wait at the counter for the two clerks to finish visiting about their snack before we were acknowledged and helped. The air conditioner didn't work. It blew as a fan, but when the outside temperature is in the 90s you need a functioning air conditioner. There wasn't an operational fan in the bathroom. The maid service entered our room at 8:30 am to clean while we were still in the room! I didn't realize I had to be out so early since check-out was 11:00 am. No apologies, just a question as to how much longer we would be!!!! The morning breakfast was a nightmare. We entered the dining room one hour before breakfast ended to find no cinnamon rolls, no eggs, no biscuits, no sausage, no yogurt, 3 muffins, and two hard bagels. We were told cinnamon rolls were on their way out and the remaining food would be out within 5 minutes. We, along with a large roomful of other patrons were waiting with empty plates. After 15 minutes, two trays of cold cinnamon rolls (they were cold and hard in the middle!) were brought out and we were told it would be at least 15 more minutes before anything else would be ready. The tables were dirty (not sure why since they obviously weren't using their time to cook) and the garbage was full (at least somebody was able to eat before us). Upon check-out we had hoped to share our experience with someone, but after waiting several minutes for the clerks to finish chatting we decided to leave our keys at the counter and left without any acknowledge from them. We usually love staying at Holiday Inn Express and have NEVER had an experience like this. July 20, 2015
Rated 5.0 out of 5.0 by An unexpected surprise Never thought I'd ever need a room in Moses Lake, and a nearby concert at the Gorge had us visit a Holiday Inn Express for a night. Not knowing the brand well, imagine our surprise when exhausted, we fell into one of the most comfortable beds (with incredible pillows!) that we've ever experienced. A former business traveler and leisure traveler alike, the beds not only surpassed my expectations, but they were more comfortable than the much-advertised Heavenly Bed. Impressed doesn't begin to describe our experience. Clean, stylish rooms, plenty of tech-savvy plug-ins...Holiday Inn Express has "Wow'd" me. I'm sold! July 18, 2015
Rated 5.0 out of 5.0 by Nice hotel Staff and building is great. Price is ok, but too high for the type of hotel this is July 17, 2015
Rated 5.0 out of 5.0 by Great Weekend Away We were pleased with the cleanliness, excellent breakfast (be sure to check out the pancake maker), and easy off highway access without highway noise. We appreciated that our request of a quiet room location was honored. July 16, 2015
Rated 5.0 out of 5.0 by Get Away Room was very clean and quiet. Will stay here again. Convenient access to interstate. July 15, 2015
Rated 5.0 out of 5.0 by Clean and comfortable Was just passing through the area when I decided to overnight at this Holiday Inn Express. Since I was a lady travelling alone, safety was a primary concern, thus my decision to stay at this hotel, a hotel chain I know I can trust for safety and comfort. The front desk clerk Neveia was very welcoming and offered information to familiarize me with the area. The room was very clean with high end bathroom amenities. Great idea to have the pillowcases embroidered with either Firm or Medium for guests to choose their desired pillow for a better sleep on their comfortable beds. The hot and cold breakfast selections were excellent, all fresh. There are many restaurant choices within the hotel area. I would stay here again when in the area. July 13, 2015
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