Rated 4.7 out of 5 by 171
Rated 5.0 out of 5.0 by GAF57 Friendly Staff
The stay was great except for internet access. Staff was very friendly, clean facility...in and out. I will stay there again when in the area...just get the internet problem fixed.
July 11, 2014
Rated 2.0 out of 5.0 by Tootsieroll5 Disappointed
Made reservations a week in advance for 2 King rooms together, quoted a price. Upon arrival after 3:00 check-in around 3:30, only one room ready and was told not together and that they could not change the rooms. The 2nd room did not have towels and we were told we had to wait for them. Almost an hour later we were told towels were in the room and we could check in. At about that same time other guest were checking in and told that towels would need to be brought to them but they could have access to their room.We were on the 3rd floor and I thought pets were not to be on that floor. Upon check out we were not charged the rate we were told when making our reservations, but a higher fee. Not much but still not what we booked. Expressed my concerns and disappointment on checkout and seemed to get nowhere and could not obtain a correct receipt for crediting our overcharge at checkout and needed to be emailed to me. All in all I am very disappointed in the service we were given. If you could provide customer service like the staff in the HI Express in Leland, NC that would be great. Never have issues there and the staff is great!
July 9, 2014
Rated 5.0 out of 5.0 by businesstraveler1989 Clean and well maintained
hotels was clean and well maintained on exterior and interior.
July 7, 2014
Rated 5.0 out of 5.0 by ginger06 Wonderful night's stay in Mayberry!
Great accommodations right off the Andy Griffith Highway! Clean, comfortable, friendly staff, easily accessible, and of course, those delicious cinnamon rolls for breakfast!
July 7, 2014
Rated 5.0 out of 5.0 by OHDeb Great Service Comfortable, Safe place to stay
Thank you for the terrific service in Mount Airy. Very friendly staff will to meet your every need,
July 7, 2014
Rated 5.0 out of 5.0 by Bobbette Perfect overnight stop
We stay here because I can not get off work early,( before 3:30 pm), and you folks are the perfect overnight stay. Breakfast is great, with all the varieties plus all of your other amenities. I've recommended your facility to everyone I know. One day we'll stay long enough to see Mayberry. See you again! P.S. When I said about work, I live near Pittsburgh, Pa.. Great place to stay. R G
July 6, 2014
Rated 5.0 out of 5.0 by memaw76 GREAT SERVICE, FRIENDLY STAFF AND COMFORTABLE ROOMS
We truly enjoyed our stay. Although it was only for one night, we stayed at 2 other places this week and this one was by far the best. The staff was the friendliest of all the places we stayed. As far as the rooms, they were great at both IHG places we stayed. The breakfast choices were exceptional for continental breakfast. Especially for the kids. This is the first time I have found pancakes on continental breakfast. I will continue to use IHG properties whenever I travel.
The only problem we had was with one of the kids and the pool. There wasn't enough 3 foot area for her to be comfortable in at this location.
July 6, 2014
Rated 5.0 out of 5.0 by ckathy friendly staff
loved, loved the staff very helpfull. the room was very clean. the breakfast was excellent. you felt like you were the only guest that they had because of personal attention. would recommend this hotel to everyone
July 5, 2014
Rated 5.0 out of 5.0 by debk58 cortious staff, comfortable stay
All staff were friendly and helpful. The location was great. The rooms were great. We had a blast at the pool. The whole experience. Was great.
June 27, 2014
Rated 5.0 out of 5.0 by Sleep doctor Super Clean and Relaxing
Once again the high standards of hospitality and professionalism have been maintained.
June 26, 2014
Rated 4.0 out of 5.0 by hashbrown Mt. Airy Trip
This is a very nice hotel.My 4th visit here great staff .
Had a major issue with the guest upstairs with noise problem.
If i stay again i am going to see if it is possible to stay on the top floor.
June 25, 2014
Rated 5.0 out of 5.0 by Chas42 Clean and appealing
The room was very nice, wonderful TV, and very comfortable bed and pillows. Breakfast was a good variety. Cinnamon rolls are awesome, none better anywhere.
June 25, 2014
Rated 5.0 out of 5.0 by cinta Vacation
Awesome staff and room. Pool was great. Breakfast was very good. Loved it all!!
June 23, 2014
Rated 5.0 out of 5.0 by Pappy21 Nice hotel. great area.
We really enjoyed our stay here and would stay here again if in the area.
June 23, 2014
Rated 5.0 out of 5.0 by KentuckyPat A great place to stay when travelling with pets!
This is another great Holiday Inn Express! My wife and I booked 2 rooms for our daughter, 3 granddaughters,2 little doggies and us. The front desk was especially friendly even though very busy. The rooms were very comfortable; kids and I loved the wifi; kids enjoyed the pool and the adults enjoyed the great showers. breakfast was all we could have wanted. This was a convenient stop on our way to the coast. I presume we will come back next year.
June 22, 2014
Rated 5.0 out of 5.0 by brittanyz Friendly staff and clean room
The staff at the Mount Airy Holiday Inn Express was very friendly and the room was very clean. We enjoyed our stay
June 19, 2014
Rated 4.0 out of 5.0 by Ridertimes3 Very comfortable room, friendly staff.
This was the second time we stayed at this particular Holiday Inn Express. We love the comfortable beds and spacious rooms. All staff were engaging and friendly and made us feel welcome. I'm a reall sucker for great cinnamon rolls and they fill the bill! I'm sure we'll be back, sooner or later.
June 18, 2014
Rated 5.0 out of 5.0 by Roy47 "Great Stay!"
I recently spent 2 nights in this hotel. The hotel staff, cleanliness, value, and property maintenance were excellent. The breakfast was much better than the usual coffee and stale muffin I am used to in a lot of hotels. When I return to Mt. Airy, I will definitely stay at this hotel!
June 16, 2014
Rated 5.0 out of 5.0 by mchs28 Nice place
Large room and comfortable beds. Wifi was good. Didn't get much help with area attractions from the front desk.
June 16, 2014
Rated 5.0 out of 5.0 by 1Nann Outstanding in every way
We spent 5 days in Mt. Airy. Due to the pleasant experience we had at Holiday Inn Express in Mt Airy we made reservations at IHE all the way home. Spent 3 days on the road coming home.
Being a diabetic it was wonderful to find food on the breakfast bar that I could eat. What a treat!
The front desk help (esp. Shirley and Christina) helped us a lot.
All of the front desk help was friendly and helpful.
Way to go IHE.... keep up the good work.
June 13, 2014
Rated 5.0 out of 5.0 by Big Mac22 Very clean and great staff.
Great hotel and very clean. Staff was great and near sights to see. Would recommended this hotel to everyone. We plan to stay here again.
June 12, 2014
Rated 5.0 out of 5.0 by Waynerd Great Hotel
MT Airy HIE is one of the best HIE's I stay at. It is always a pleasure when in the area to stay there.
June 11, 2014
Rated 5.0 out of 5.0 by WSW6413 Not enough time to enjoy this location
Regretfully, we were only able to stay at this location for one night. I will definitely stay here again when I'm in the Mount Airy area. The desk staff was exceptionally nice, and we even got to meet the City Commissioner during preferred member hospitality time. The rooms were large and well appointed, and there were plenty of outlets for charging our electronics. Andy Griffith would be proud to have this HIE represent Mount Airy! :-)
June 10, 2014
Rated 5.0 out of 5.0 by rough rider comforts
Beds were very comfortable along with the pillows. The staff members were very courteous and always helpful.
This was our second stay at Mt. Airy and as always were very pleased. This will always be stop over for us on trips to the south.
June 10, 2014
Rated 4.0 out of 5.0 by BobErie Somewhat Surprised
The HIE at mount Airy continues to be one of the overall nicest HIE properties that I have ever stayed at......but having said that you can imagine my surprise to find there were guests who had 4 FOUR dogs in their room,( actually a suite), on the second floor.
Our group had reserved three rooms for the 8 people in our group that was travelling together, and as fate would have it, our rooms were also on the 2nd floor..
I can understand the "pet friendly" attitude of HIE, but I was under the impression that the "pet area" was to be contained in a specific area on the 1st floor.
Platinum Elite member
June 10, 2014
Rated 2.0 out of 5.0 by Travellerr disappointing
While the room was clean and the staff were very friendly and helpful, the overall experience at this property was very poor. We had consistent problems in logging onto the internet and the connection would terminate without warning and then it may or may not allow you to log back on. The breakfast was ok at best; there was nothing fresh or special, but if all you wanted was cereal and coffee you were covered. We would not stay here again, we would try another brand in the area.
June 9, 2014
Rated 5.0 out of 5.0 by RKM60 Very clean with great breakfast!
Good location, very clean, great breakfast,and best of all pet friendly!!!!
June 7, 2014
Rated 5.0 out of 5.0 by angler53 Pleasantly Surprised
Our stay was very comfortable and we would return to this property.
June 6, 2014
Rated 5.0 out of 5.0 by kcare Very clean room and great service.
The first thing I look for is how clean the room and bathroom are. Both were very clean and comfortable. I love the breakfast bar. It had a hot bar, as well as the usual muffins, bagels, fruit and cereal. It had everything that we like to eat for breakfast, so needless to say, we ate breakfast at the hotel each morning. Staff was very friendly. If we are ever in this area again, we would like to stay here again.
June 4, 2014
Rated 4.0 out of 5.0 by Spiffy_Biffy They were Booked, Room had many problems, but they made up for it.
We found a pack of cigarettes under the bed with only 3 missing. Our bathtub was clogged. We hardly got any sleep the first night because of all the stress and the fact that the AC unit does not have an option to let the fan run if it isn't heating or cooling. We wanted this to drown out the noise of the early risers. They gave as another room for the rest of our stay and the tub wasn't clogged. They probably had no way of knowing that the last person in the room clogged the tub. We downloaded an app for our phone that generated a fan noise and we slept well for the remaining nights. The toilet in the second room really didn't flush correctly even though they insisted that it was just a water saving design. You had to hold the handle for at least 20 seconds or the flush wouldn't complete, but it didn't clog or anything. It was just annoying to have to hold the handle that long. They may have water saving devises installed in the toilets but they aren't supposed to work like that. Something was not right with the way it was set. I know better then that. However, they gave me 6000 Bonus points for all my problems and I got 1000 bonus points for watching a short video. So with these bonus points and a few more that I had already collected I was able to get a 25 dollar gift card for amazon.com for about 9300 points. So all in all I think that they couldn't help the things that were most bothersome about the stay and that they made it up by giving bonus points.
June 3, 2014