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Rated 4.7 out of 5 by 194 reviewers.
Rated 5.0 out of 5.0 by JV79 Very friendly and clean establishment. We stay here often and we are never disappointed. August 11, 2014
Rated 5.0 out of 5.0 by your hotel being pet friendly I was very pleased that your hotel is pet friendly August 6, 2014
Rated 5.0 out of 5.0 by Friendly Staff and great breakfast. The staff was friendly and helpfull. All are questions about the area were answred. All requests for additional towels and coffee were met. The rooms were clean and spacious. August 4, 2014
Rated 5.0 out of 5.0 by This was our 2nd time staying there... This is halfway to the beach for us, plus we love to visit Mayberry. It is easy to find and in a great location. Clean, comfortable, and nice place. We love staying there. July 31, 2014
Rated 5.0 out of 5.0 by Mayberry Experience We stayed at this hotel to see Mt. Airy and all of the attractions from the Andy Griffith Show. This hotel was perfect for our stay. Rooms were large, clean, and up-to-date. The staff was friendly and helpful--just like you'd expect in Mayberry. My only negative would be the speed of the elevator. We stayed on the 4th floor, and the elevator was extremely slow. But overall, this was a great place to stay. July 30, 2014
Rated 4.0 out of 5.0 by Very Friendly Staff After spending 3-4 hours taking in the shops on Main Street in downtown Mt Airy we headed to the HIE to get a room. After being waited on by a very friendly and knowledgeable person at the front desk we ended up in a king bed suite which was really nice…clean and well laid out. Bed was very comfortable and the breakfast was really good, large selection of items. The only problem we encountered was there seemed to be problem with the AC, we had to put it on 63 degrees in order to keep the room comfortable (70ish degrees). We reported it to the front desk when we left and they said they would have it checked out. Check in and out was a breeze. Recommend staying here to anyone who is traveling in the area. July 30, 2014
Rated 5.0 out of 5.0 by Amazingly clean room, beautifully & comfortably appointed Thank you for the high standards that are evident at your motel, from the well-kept parking lot and entrances to the clean,shiny and spotless bathroom. This is our first time at your motel, but we're sure it will not be the last. On this trip, we traveled with our cat and dog, and having frequently been greeted by a smelly room with badly stained carpeting on many other trips, we weren't sure what to expect at your motel. We were thoroughly delighted with our accommodations and the motel in general. The front desk person was so friendly and helpful in finding the best room for us and she provided us with directions to the town, highlighted with points of interest. We appreciated that the side entrance from the outside was so convenient - we unloaded our car easily and were able to take our dog out for exercise lots of times since it was so accessible to our room. We all had a great night's sleep in the just-right bed - I even left my pillows in the car because the ones in the room were nearly as comfy for me. The area is so pretty and the town is charming - we enjoyed a drive around town, taking in all of the sights. So much fun to see Floyd's Barber shop and the statue of Andy and Opie! The motel is in a great location - easy to find, back from the highway for maximum quiet and there is a nice selection of restaurants nearby. When we travel your way again, we will be sure to stay with you. We will also tell our friends and family. I see that your motel was built in 2009 - it still looks brand new and I sincerely hope that you continue to maintain the quality we observed. Please continue to serve your guests with pets the same as those who travel without; we appreciate it more than you know. July 29, 2014
Rated 5.0 out of 5.0 by Excellent Service We had a wonderful time here. The staff was very accommodating and so friendly! The breakfast was delicious and had several choices each day! The room we stayed in was very comfortable and nice! Overall our experience here was excellent! July 29, 2014
Rated 5.0 out of 5.0 by COMFORTABLE BED The room was nice and clean the shower was wonderful. I didnt know they had pet freindly rooms. I dont know what rooms are or if all of them are. But I would of told them I didnt want a room that a dog had been in. July 28, 2014
Rated 5.0 out of 5.0 by Great Experience We stayed as a group at this location last week. We were on a motorcycle trip along the Blue Ridge Parkway. The hotel and staff were second to none. A special thanks to Shirley in the Manager Reception area. She was so nice and sweet, we really enjoyed our stay. The staff was also very helpful in letting me finish up my late night laundry so we could be on the road early the next day. July 28, 2014
Rated 5.0 out of 5.0 by Good Place to Stop This is a nice HI. The staff are very friendly. Hotel is clean and well kept. Plenty of dining options on the same street. Good for getting off the interstate for the night. Plus you can say you stayed in Mayberry! (If you remember Andy and Opie. My son had no idea who I was referring too.) July 28, 2014
Rated 5.0 out of 5.0 by Clean facility Great Stay. Would Stay again Convenient friendly Service. July 27, 2014
Rated 5.0 out of 5.0 by Mt.Airy's Finest Very polite and helpful staff.Did not incure any problems except wished we could have stayed longer.Excellant hotel. July 25, 2014
Rated 5.0 out of 5.0 by A great place to stay Any time that we are passing through the region we try to book at this hotel. It is close to many food options and not that far from downtown Mount Airy. July 25, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable all around feeling! Extra accomodating staff. Excellent! Comfortable all around feeling! Extra friendly and accommodating staff. We will return here again! July 25, 2014
Rated 5.0 out of 5.0 by Breakfast Area For the size of the hotel there are not enough tables to accommodate the number of persons eating breakfast. There seemed to be a relatively small amount of people eating breakfast at 7:30 yet my wife and i had to wait for a place to sit down to eat. July 23, 2014
Rated 5.0 out of 5.0 by Excellent Hotel From the moment we stepped into the Lobby we felt very welcomed. The three ladies that we met behind the reception desk were all so friendly and made us feel at home. It felt as though we were checking into a Bed and Breakfast. The eve wine and snacks were a very special touch. The gathering room was very much like a Bed and Breakfast atmosphere. We walked to places to eat. We love this place and the people who run the hotel. The front desk staff and reception person for the snack and wine really make this hotel a special place to stay. We will be back. July 22, 2014
Rated 5.0 out of 5.0 by Great Service and Clean Room This hotel was very clean. The parking lot was clean and the grounds were very well groomed and inviting. Upon entering, we were greeted with smiles and welcomed to Mt. Airy. Check in was quick and convenient. Our room was very clean as well as the bathroom. The tv had great variety of channels and were able to catch some of our favorite shows. The beds were nice and firm and the pillows weren't all that bad. In the morning, we treated ourselves to breakfast which was complimentary. The buffet was quite pleasing as we had much to choose from. The staff was very attentive of making sure everything was fresh and replenished when needed. I would recommend this hotel as we were so very pleased from the price all the to checkout. Checkout was fast and convenient as well. Please make sure to visit the town of Mayberry. It is very cool and interesting. July 22, 2014
Rated 5.0 out of 5.0 by Great place to stay! I've stayed at this hotel several times over the years and they've yet to dissatisfy me. If I had to make one negative comment, it would be the dining area at breakfast is too small at peak times and unless you want to carry your food back to your room, there's no real place to sit to enjoy it. Though it would be nice to have more tables and chairs, it is tolerable, however. The staff is wonderful and I'm always greeted with a warm and friendly face. Keep up the great work!! July 22, 2014
Rated 5.0 out of 5.0 by A welcome stay and excellent service I had a very enjoyable stay at Holiday inn Express in Mount Airy. I was welcomed with wine and cheese when I checked in. A personable staff with good tips on places of attraction to visit. The room was clean, a comfortable bed and good night sleep along with hot breakfast had me refreshed for my next five hours drive. July 19, 2014
Rated 4.0 out of 5.0 by Nice accomodation, friendly staff Nice hotel and nice rooms. Very friendly and accommodating staff. The pool is fairly small and was very crowded. The hot tub wasn't working, although the staff did try to get it working while we were there. Very good breakfast with good variety. July 17, 2014
Rated 5.0 out of 5.0 by Great staff Great staff after driving for over 12 hours we were hoping to get an early check in. They said they would try and after 1 hr they were able to accommodate us . I was so appreciative of their consideration. The room was very comfortable and clean plus everything was in working order. Great visit July 16, 2014
Rated 5.0 out of 5.0 by Mount Airy Holiday Inn Meets Expectations When deciding how I feel about my hotel stay, I compare it to my expectations. Some people book express hotels and then review based in the expectations of a 5 star resort. Mount Airy Holiday Inn express meets and betters the realistic expectations of this class of hotel. Location, staff and facilities were all better than expected. Booking was correct, price was correct. Room, was correct. Room was clean. Services were as described in Internet. Staff were helpful and friendly. July 16, 2014
Rated 5.0 out of 5.0 by Friendly Staff The stay was great except for internet access. Staff was very friendly, clean facility...in and out. I will stay there again when in the area...just get the internet problem fixed. July 11, 2014
Rated 2.0 out of 5.0 by Disappointed Made reservations a week in advance for 2 King rooms together, quoted a price. Upon arrival after 3:00 check-in around 3:30, only one room ready and was told not together and that they could not change the rooms. The 2nd room did not have towels and we were told we had to wait for them. Almost an hour later we were told towels were in the room and we could check in. At about that same time other guest were checking in and told that towels would need to be brought to them but they could have access to their room.We were on the 3rd floor and I thought pets were not to be on that floor. Upon check out we were not charged the rate we were told when making our reservations, but a higher fee. Not much but still not what we booked. Expressed my concerns and disappointment on checkout and seemed to get nowhere and could not obtain a correct receipt for crediting our overcharge at checkout and needed to be emailed to me. All in all I am very disappointed in the service we were given. If you could provide customer service like the staff in the HI Express in Leland, NC that would be great. Never have issues there and the staff is great! July 9, 2014
Rated 5.0 out of 5.0 by Clean and well maintained hotels was clean and well maintained on exterior and interior. July 7, 2014
Rated 5.0 out of 5.0 by Wonderful night's stay in Mayberry! Great accommodations right off the Andy Griffith Highway! Clean, comfortable, friendly staff, easily accessible, and of course, those delicious cinnamon rolls for breakfast! July 7, 2014
Rated 5.0 out of 5.0 by Great Service Comfortable, Safe place to stay Thank you for the terrific service in Mount Airy. Very friendly staff will to meet your every need, July 7, 2014
Rated 5.0 out of 5.0 by Perfect overnight stop We stay here because I can not get off work early,( before 3:30 pm), and you folks are the perfect overnight stay. Breakfast is great, with all the varieties plus all of your other amenities. I've recommended your facility to everyone I know. One day we'll stay long enough to see Mayberry. See you again! P.S. When I said about work, I live near Pittsburgh, Pa.. Great place to stay. R G July 6, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE, FRIENDLY STAFF AND COMFORTABLE ROOMS We truly enjoyed our stay. Although it was only for one night, we stayed at 2 other places this week and this one was by far the best. The staff was the friendliest of all the places we stayed. As far as the rooms, they were great at both IHG places we stayed. The breakfast choices were exceptional for continental breakfast. Especially for the kids. This is the first time I have found pancakes on continental breakfast. I will continue to use IHG properties whenever I travel. The only problem we had was with one of the kids and the pool. There wasn't enough 3 foot area for her to be comfortable in at this location. July 6, 2014
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