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Rated 4.7 out of 5 by 178 reviewers.
Rated 5.0 out of 5.0 by Great stay The hotel was very clean. Parking was ample and the lot was well-lit. The staff was friendly, knowledgeable, helpful and warm. The room was comfortable and lent for a great night's sleep. We really appreciated the fridge and microwave in the room. And finally the location was very convenient. September 11, 2013
Rated 5.0 out of 5.0 by Great service The service was great. Everyone was so very friendly. The room was spotless and the bed was very comfortable. The breakfast was very good and lots of items to choose from. September 10, 2013
Rated 5.0 out of 5.0 by Our experience as a guest. A real comfortable, home atmosphere with great service and friendly staff. Very clean, comfortable bed and great breakfast. The rooms were clean and good size. September 10, 2013
Rated 5.0 out of 5.0 by Nice hotel Clean & comfortable, free internet, friendly staff September 5, 2013
Rated 4.0 out of 5.0 by Friendly greeting upon arrival The customer service in the Mount Airy Holiday Inn was great. Kim greeted us at the front desk. She recognized that I was a IHG Rewards club member and was very helpful in recommending restaurants in the area. The room was clean and the bed was very comfortable. We enjoyed our visit and plan to stay there again when we are in the area. September 5, 2013
Rated 1.0 out of 5.0 by Self. Took a family trip over the long weekend, we stayed at 4 different HIE at four different places. This one, by far, my worst experience. Broken toilet(wouldn't flush), poor selection or variety during breakfast. I WILL NOT RECOMMEND THIS ONE LOCATION. September 5, 2013
Rated 4.0 out of 5.0 by Nice stop along the Blue Ridge Parkway Wouldn't allow motorcycle parking under the canopy; claimed there were local ordinances, i.e., fire code; as close proximity to the BRP and with the amount of travel by motorcyclists (and other modes) one would think amenities would be more available. I will try to find a motel that caters more to that segment next time; no matter which brand. Restaurants were walking distance. The manager's social hour had a very limited availability of beverages; disappointing. The hot breakfast didn't have gravy for the biscuits; disappointing for a southern restaurant. Room was fine and people were nice. Easy to find. September 4, 2013
Rated 5.0 out of 5.0 by Super Clean and Comfortable! This is the cleanest and most well-maintained Holiday Inn Express that my husband and I have been to. The staff was very friendly and willing to help us with any concerns. Our room was immaculate. You can tell the staff here really cares and pays attention to detail. The only thing I would caution future guests about is thin walls. I could hear footsteps and doors closing quite clearly. So just bring some ear plugs and you'll be all set! September 3, 2013
Rated 5.0 out of 5.0 by Great people!!!! Great room! we were so glad we selected this location. The staff was ready to make our stay very comfortable. Wish we could of stayed longer. August 30, 2013
Rated 2.0 out of 5.0 by noisy 1st of all we had to take a handicap room - and the front desk staff was not too friendly at check-in. I asked her to make sure she gave us credit for our stay for our IHG rewards club and she said ok, but never actually did it. Also, ceilings and walls VERY thin. Heard the people in the room above us ALL night. August 28, 2013
Rated 5.0 out of 5.0 by Friendly Staff My husband and I were very impressed with the kindness of the staff in every department - true southern hospitality. Being treated like a member of the family, coming home for a short visit, made our stay most enjoyable. My husband was so impressed with the service we received he bragged and bragged to his co-workers when he returned to work. Thanks again for making our hotel stay very pleasant - we will be staying at Holiday Inn on our next weekend adventure. August 24, 2013
Rated 4.0 out of 5.0 by August 2013 Clean Modern Comfortable Good breakfast (not much of a fresh fruit selection) Friendly front desk staff Ice machine only on every other decide if this is a good or bad thing. Located on quiet residential street but close to a commercial strip which offers plenty of restaurant and gas station choices. August 23, 2013
Rated 5.0 out of 5.0 by Great Customer Service This hotel always exceeds our expectations. One thing I must point out that we have not experienced before was a phone call from the front desk asking how our room was. That was very kind and considerate. The walls are thin, however, I could hear the entire conversation the folks were having in the next room. I have two small children, so I was grateful the people were not disruptive or using profanity. August 23, 2013
Rated 4.0 out of 5.0 by Good location We enjoyed out visit, except for the initial checkin/room, more on that later. This was our first visit to Mt Airy, and the town is nice, and the hotel is centrally location near food, Walmart( the center of the universe here I believe) and many wineries. Issue with the checkin, we booked for 3 people in a king room, and the pages noted a rollaway would provided. I even noted in the comment on the reservation that we needed a rollaway. When we got to the room, we called to front desk for them to supply a rollaway, and we were informed there werent any, as the remaining one(s) were broke. We said ok, just put us in a room with two beds, or a sleeper sofa, or something. We were told there were no more rooms available. After some hollering, my wife was able to have them move us to the same room with 2 beds. Other than that, we were happy with the stay August 22, 2013
Rated 5.0 out of 5.0 by Highlight Stay of My Business Travel Locations!! I travel on average 3 to 4 days out of the week throughout NC, VA, WV, TN and KY. I look for value in the hotels I stay and without a doubt, The Holiday Inn Mt. Airy is my favorite due to friendly staff who always goes out of the way to accomodate your needs. The rooms are always very clean and it is conveniently located to businesses I call on. I give this establishment a 10 plus! August 18, 2013
Rated 4.0 out of 5.0 by Mixed feelings For price, comfort and breakfast...outstanding. Bed was very comfy, the breakfast choices were large and tasty. The room was clean. As for the staff, that was less than desirable. The first morning, I was ironing in what the good lord gave me, and the door busted open! The maid came in on us! No knock at the door, no announcement of "house keeping". My first thought was that we were getting robbed, it scared me to pieces. We were compensated, but it was intrusive and scary. Richard at the front desk was very purposely rude to my entire family. He would refuse to acknowledge us when being spoken to, he would not reply. I was amazed at his level of rudeness to a paying customer. Perhaps that is why they have him only working on the night 3rd shift. August 17, 2013
Rated 5.0 out of 5.0 by great service and awesome beds Really enjoyed the hotel after a long day on the road August 17, 2013
Rated 5.0 out of 5.0 by Comfort and great service Great location and value. Very clean and comfortable. August 12, 2013
Rated 5.0 out of 5.0 by A restful stay We stayed here on our way home to Florida after a wonderful drive southbound on the Blue Ridge Parkway. After the winding roads and uphill and downhill challenges of the Parkway we were ready for a good night's sleep. We got it at Mount Airy. Staff was helpful and courteous. August 12, 2013
Rated 5.0 out of 5.0 by Love this Holiday Inn! We are always pleased with this hotel. Stay in Mount Airy every trip we make down there. Excellent service See you again in September!!! August 8, 2013
Rated 5.0 out of 5.0 by beautiful building and excellent staff WE were so pleased with out stay at your Holiday Inn Express. It is gorgeous and so clean. The staff was so helpful with guiding us on the correct road. Also, the breakfast crew was exceptionally pleasant and helpful. Everyone really was wonderful and I am not just saying that. The only negative is the difficulty we had in finding the hotel. We drove right by it and even had a map on our cell phone (non verbal) and we still never saw it. I think you need a sign closer to the highway because nobody will want to miss this place. Thank you for a wonderful visit. August 6, 2013
Rated 5.0 out of 5.0 by Very clean and friendly Spent two nights recently at this Holiday Inn Express in Mt. Airy and was very pleased. Very clean, rooms were large and the service was wonderful. Convenient to anything you might want to do in Mt. Airy. August 4, 2013
Rated 5.0 out of 5.0 by Great Experience Excellent accommodations. Staff was very kind and courteous. Room was very clean and comfortable. Kids enjoyed the pool. If you have small children the pool is a little too deep for my three year old. Overral experience was great. August 1, 2013
Rated 5.0 out of 5.0 by Very Nice Hotel This Holiday Inn was excellent. It is a very High End Holiday Inn property, It is kept exceptionally clean and the staff was extremely friendly and helpful. I would recommend this property to anyone! July 29, 2013
Rated 5.0 out of 5.0 by Comfortable bed & great customer service All of the staff were very helpful and I really enjoyed the glass of wine to help relax after a long day of driving! Large rooms were great for a sense of space. July 29, 2013
Rated 5.0 out of 5.0 by Very clean This is the 3rd time we have stayed in this hotel in the past two months. We have been pleased each time with the friendliness of the employees. The hotel is very clean, which is extremely important to me. We have taken our little dogs with us and they have a very nice area to exercise the dogs in. July 26, 2013
Rated 5.0 out of 5.0 by Welcome, room, cleanliness We loved our stay in this motel. It was the cleanest one we have stayed in for awhile. The desk staff was extremely welcoming. We enjoyed getting to stay here and will recommend it to others who ask us. Have already recommended it to relatives visiting Mt. Airy in the fall. July 25, 2013
Rated 5.0 out of 5.0 by Clean, comfortable, safe and excellent service. Absolutely the nicest staff I have ever dealt with. Had a large group and the staff made it easy for check in, stay, and met every need. Very clean, and comfortable. Great breakfast also. Thanks for everything!!!! July 20, 2013
Rated 5.0 out of 5.0 by Great overnight stay Room was clean and comfortable. The service was terrific. Would definitely stay here again! July 17, 2013
Rated 5.0 out of 5.0 by Great staff I was really very thankful for such fine accommodations and service. July 16, 2013
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