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Rated 4.3 out of 5 by 131 reviewers.
Rated 5.0 out of 5.0 by Always make me feel welcome I stay here regularly, it's my home away from home. Thanks to all that make things great!!! August 9, 2014
Rated 5.0 out of 5.0 Great Hotel Friendly Staff, Easy Booking and Clean. Everyone is always very friendly at this location. Our company uses this location frequently and we will continue to do so! August 7, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Mt. Juliet Great value. Very efficient. Centrally located. Interaction with the staff was pleasant. People seemed a little overworked. But they did a great job.. July 31, 2014
Rated 5.0 out of 5.0 by Everything was great! Great hotel! Would love to stay here again! Personnel was very helpful and nice. This as a great experience. July 28, 2014
Rated 3.0 out of 5.0 by GREATLY Disappointed I stay in hotels approximately 200 nights per year and I have come to rely on and expect to have good and timely service from the morning breakfast. This Holiday Inn doesn't even bother to have their breakfast service available on time. During the check in process, the staff was friendly and informative, in fact told me that breakfast was served starting at 6:30 a.m. daily. Too bad nobody bothered to schedule the breakfast staff to have things AVAILABLE by 6:30 a.m. On 3 separate days during my recent stay, apparently the breakfast staff never showed up to work or was exceptionally late. Simple things such as unlocking milk and juice machines was apparently a burden to the staff. I had to repeatedly ask for this simple task to done almost daily during my recent stay. If I was lucky . . . there might be eggs available, but NEVER sausage or bacon. Coffee was almost always low or empty. This Holiday Inn has just hit the bottom of the list of places to stay when I am working in the Nashville, TN area. July 23, 2014
Rated 5.0 out of 5.0 by Great facility We were in town for a baseball tournament and found the Holiday Inn Express to be perfect for our needs. Even the location was wonderful. July 21, 2014
Rated 4.0 out of 5.0 by Breakfast Server Lacking Greatly!!! I found at this Holiday Inn Express that the breakfast was not good at all. As a matter of fact, the trays of eggs and sausage were empty and so was the coffee urns. Myself and serveral other guest waited and no one ever showed to address the issue so, I went to the front desk and asked for help. The lady at the desk said she would send someone out. The young lady that came to refill everything was obviously upset that she was asked to do this. She slammed cabinet doors and trays of food into the cases. She never smiled not that thats a big deal. It was just her whole entire body langage. She was angry to be doing the job. She never whiped off the food counter nor the tables. It was in great need of cleaning. This was a misfortune to have to deal with being so far away from home and not being able to just go into the kitchen and help myself. we were all at her mercy to get food and coffee. There was a couple of mom's trying to get food for they're kids that were back in the room and they waited and waited patiently until the young lady finally brought out some food (with an attitude!). Someone needs to remind that young lady that she works in the service industry and she needs to serve with a smile and graditude for her job. because in this economy I'm sure someone would like to have her job... The house keeping staff was awesome! Friendly, smiled when they passed you in the hallway, greeted us on the elevator, just nice folks. The room was excellent! very clean. July 20, 2014
Rated 5.0 out of 5.0 by Front desk was very patient with the little ones. Staying at the hotel for 1 week with a baseball team can be challenging. Good laundry facilities. The pool area was nice to sit at while watching the kids (not steamy - just comfortable). The maid service was excellent. Our girl even found my lost earring back and put it in a place where it would be found, what a great touch. The front desk was so patient with my youngest child, because every time he misplaced his key, Lee very patiently found a quick solution to the problem. After hours the team quietly played card games in the lounge area and really enjoyed each others company. This ended up being a nice week. July 19, 2014
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