Rated 2.0 out of 5.0 by duane10010x no rest
We were able to get to sleep at a normal time to a teenage party going on, on the first floor, we were on the the second and we heard the music blarring till at least 11 pm, ( tough to sleep when you have a 4 year old)
The next night someone locked their dog in the car outside our room and barked all night long, we called the manager and he said yeah he knew but didn't do anything about it.
And when we arrived, my son wanted some bottled water, at other Holiday INN Expresses, we were offered water being a priority club member, not here and all the vending machines were sold out (all three floors)
Please note the cleaning staff was wonderful, and the breakfast staff was helpful too.
April 15, 2013
Rated 5.0 out of 5.0 Great hotel!
The rooms are amazingly clean and updated. I enjoyed my stay very much!
April 8, 2013
Rated 5.0 out of 5.0 by JeffUSN 1 night stay
Stayed 1 night in late March 2013. It's a newer building with comfortable decor in very clean room, comfortable bed, quick check-in, no problems. Had mini fridge, microwave, tv and nice bathroom.
April 6, 2013
Rated 4.0 out of 5.0 Front Desk
When I checked there was a problem with my reservation and John went out of his way to correct it. He was friendly and very professional.
March 9, 2013
Rated 5.0 out of 5.0 by fig379 Great Greeting by Front Desk Staff
We arrived later than I had planned but the woman at the front desk was so plesent when we arrived. She made us feel at home. The breakfast and staff in the dining room were perfect.
Thanks for a great stay
March 9, 2013
Rated 5.0 out of 5.0 by TriStarJohn1 Excellent staff and very nice environment overall.
Front desk at check in is very helpful with questions, and have a very pleasant attitude. Rooms are very clean and comfortable, as well as lobby. Morning breakfast is excellent. Overall experience was excellent.
March 5, 2013
Rated 3.0 out of 5.0 by Reid12 Heat kept blowing and they are building across the street
Well....we checked in a Friday night and all seemed well. We were celebrating our anniversary and stayed up late celebrating. Next morning woke up to the most annoying noise of a bulldozer digging across the street...we kept trying to go back to sleep, but the guy worked all day long!! UGH. Now, after dinner at Red Lobster, we went back to the room and went to bed early (after no sleep), woke up at 1am and the heat was stuck on high! The room was so hot and unbearable we had to prop the door open with a foot stool. Finally , after waiting over an hour for maintenance to show up, they said the thermostat was stuck and fixed it. No sleep that whole night!! The manager the next morning would not refund our money, but we did get a voucher to in the mail for a free stay there again,. Nice, but I dont want to stay there ever again!!!
February 22, 2013
Rated 3.0 out of 5.0 by bshub133 Nice area and nice staff
I liked the area that the Holiday Inn Express was located and the staff was cordial. But I was disappointed when I asked about a rollaway bed for my 10 yr old dtr. I was told that the property has only one of these amenities and that it had already spoken for. So, we made due, but it did not foster an atmosphere for relaxing. We have three daughters (2, 5 and 10) and the two queen beds were just not enough space. I will have to look for a room type with more space in the future.
January 15, 2013
Rated 2.0 out of 5.0 by vwhold Not so good stay
This is a very nice property, but ran very poorly. The staff are un-cooperative, and sometimes rude. We over-booked our number of rooms, which was our fault. However, the person checking us in would not give us the rate we booked, charging us $20 more per night. Since we had to take two rooms, one which we did not need but could not get refunded, we asked for adjoining rooms so we did not have to split ourselves and kids up. We were forced to take a handcapped room, which was not very comfortable.
It was a mid-week holiday, yet the breakfast hours were not extended. Maybe that's policy, but I would expect weekend-like hours.
We booked this hotel so as to enjoy the pool, but it was closed upon arrival, and no mention was made as to that. When it did open, the chemical odor was nearly unbearable. We stay in the Nashville area quite often, and will likely not stay here again.
In all fairness to the hotel, after reaching home and calling the manager, they did reduce the rate on the second room and offered another reduced stay.
January 7, 2013
Rated 5.0 out of 5.0 by becca19 Wonderful staff, clean room, great service
I would highly recommend this hotel. We were very pleasantly surprised with the friendliness, helpfulness, cleanliness of this hotel.
January 6, 2013
Rated 5.0 out of 5.0 by Wami79 Great service everywhere!
Recommend this location for excellent service and facilities.
January 3, 2013
Rated 5.0 out of 5.0 by BobSinPA Excellent
comfortable room. Although no room service, PLENTY of dining options in the nearby mall. I've stayed here numerous times and have had everything from fast food (McD's) to sushi sit down, to taking out from the supermarket.
December 5, 2012
Rated 5.0 out of 5.0 by BPWeather Great Hotel and Great Staff
I recently stayed at this hotel while in the area on business. My room was very comfortable and the staff members were great. I recommend this hotel to anyone staying in the area.
December 1, 2012
Rated 4.0 out of 5.0 by Trapper Sheets and Pillows
Just noticed the sheet and pillows were not fresh smelling as they were last year.They looked clean but just had a stiff and rough chlorine itchy feeling to them.
November 29, 2012
Rated 5.0 out of 5.0 by o2sing4him Comfortable and clean
This hotel was comfortable and clean. The breakfast was varied the 3 days we were there and always good. Would definitely return.
November 26, 2012
Rated 5.0 out of 5.0 by mamaredman Check in desk personal
I was so impressed with the three employees who went way above expectations in friendliness and help! I had problem hooking up to internet - problem solved. Didn't know how to get microwave to go- again problem immediately taken care of. When we checked out we asked advice about where gas stations were located - advice given, We were made to feel we had value not an elderly couple!! You should be so proud of these employees!!
November 22, 2012
Rated 5.0 out of 5.0 by driverdummy Totally cooperative; loved the Halloween treat bag.
Finding such great accommodations that close to Nashville while visiting with my son on what happened to be THE big awards night was a pleasant surprise. Also, the willingness to let us cancel the 2nd night without any grief was very much appreciated and hassle free. Thank you, Holiday Inn Express.
November 7, 2012
Rated 5.0 out of 5.0 by Pennwoo Great Experience
Our baseball team stayed here last weekend as we competed in a tournament. We were very pleased with service, cleanliness, etc. I would highly recommend staying here!
October 26, 2012
Rated 5.0 out of 5.0 by Gummy Nice room & accomdations
Staff were super nice, room was great, pool clean, breakfast very good.
October 23, 2012
Rated 4.0 out of 5.0 by DGTN Good Location
This hotel was in a very convenient location. It was very clean and up-to-date. However, the beds were very hard and the wi-fi was very weak. Also, even though I was renting 4 rooms for 8 people, they wanted to charge me $100 for us to have a family gathering in the lobby area (which was empty during the time I needed it.)
October 19, 2012
Rated 5.0 out of 5.0 by Jackpot04 Excellent Accommodations and Service Mt Juliet TN
We have had the pleasure of staying at this location several times while we have had our new home built in Mount Juliet. The rooms and staff are wonderful. The room is always clean and the staff is unbelievably welcoming and helpful.
The breakfasts vary, a very good thing, and they always have the delicious cinnamon rolls. You'll never leave hungry.
The rooms are beautiful and quiet, sleeping is never a problem as the bed itself is very comfortable.
Altogether a wonderful experience and this will be where my visitors will stay when they come to town.
October 14, 2012
Rated 5.0 out of 5.0 by LasVegasJoel Great Job !!
EVERYTHING was excellent. Kudo's to the girl at the desk when we checked in!mShe was super accomodating.
The property rivaled a five star hotel in every way; comfort, cleanliness, hot breakfast, etc.
October 13, 2012
Rated 5.0 out of 5.0 by VASandy Exceptional Three night stay
Everything was very clean and comfortable. We will choose to stay here again. Thank you!
October 13, 2012
Rated 5.0 out of 5.0
by Tolemansc Great hotel nice staff
I loved the hotel we used it for our guest for my sons wedding we had a shower for his new wife the room was beautiful the staff was great our guest enjoyed our stay I would love to visit again
October 6, 2012