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Rated 4.3 out of 5 by 84 reviewers.
Rated 2.0 out of 5.0 by Not so good stay This is a very nice property, but ran very poorly. The staff are un-cooperative, and sometimes rude. We over-booked our number of rooms, which was our fault. However, the person checking us in would not give us the rate we booked, charging us $20 more per night. Since we had to take two rooms, one which we did not need but could not get refunded, we asked for adjoining rooms so we did not have to split ourselves and kids up. We were forced to take a handcapped room, which was not very comfortable. It was a mid-week holiday, yet the breakfast hours were not extended. Maybe that's policy, but I would expect weekend-like hours. We booked this hotel so as to enjoy the pool, but it was closed upon arrival, and no mention was made as to that. When it did open, the chemical odor was nearly unbearable. We stay in the Nashville area quite often, and will likely not stay here again. In all fairness to the hotel, after reaching home and calling the manager, they did reduce the rate on the second room and offered another reduced stay. January 7, 2013
Rated 5.0 out of 5.0 by Wonderful staff, clean room, great service I would highly recommend this hotel. We were very pleasantly surprised with the friendliness, helpfulness, cleanliness of this hotel. January 6, 2013
Rated 5.0 out of 5.0 by Great service everywhere! Recommend this location for excellent service and facilities. January 3, 2013
Rated 5.0 out of 5.0 by Excellent comfortable room. Although no room service, PLENTY of dining options in the nearby mall. I've stayed here numerous times and have had everything from fast food (McD's) to sushi sit down, to taking out from the supermarket. December 5, 2012
Rated 5.0 out of 5.0 by Great Hotel and Great Staff I recently stayed at this hotel while in the area on business. My room was very comfortable and the staff members were great. I recommend this hotel to anyone staying in the area. December 1, 2012
Rated 4.0 out of 5.0 by Sheets and Pillows Just noticed the sheet and pillows were not fresh smelling as they were last year.They looked clean but just had a stiff and rough chlorine itchy feeling to them. November 29, 2012
Rated 5.0 out of 5.0 by Comfortable and clean This hotel was comfortable and clean. The breakfast was varied the 3 days we were there and always good. Would definitely return. November 26, 2012
Rated 5.0 out of 5.0 by Check in desk personal I was so impressed with the three employees who went way above expectations in friendliness and help! I had problem hooking up to internet - problem solved. Didn't know how to get microwave to go- again problem immediately taken care of. When we checked out we asked advice about where gas stations were located - advice given, We were made to feel we had value not an elderly couple!! You should be so proud of these employees!! November 22, 2012
Rated 5.0 out of 5.0 by Totally cooperative; loved the Halloween treat bag. Finding such great accommodations that close to Nashville while visiting with my son on what happened to be THE big awards night was a pleasant surprise. Also, the willingness to let us cancel the 2nd night without any grief was very much appreciated and hassle free. Thank you, Holiday Inn Express. November 7, 2012
Rated 5.0 out of 5.0 by Great Experience Our baseball team stayed here last weekend as we competed in a tournament. We were very pleased with service, cleanliness, etc. I would highly recommend staying here! October 26, 2012
Rated 5.0 out of 5.0 by Nice room & accomdations Staff were super nice, room was great, pool clean, breakfast very good. October 23, 2012
Rated 4.0 out of 5.0 by Good Location This hotel was in a very convenient location. It was very clean and up-to-date. However, the beds were very hard and the wi-fi was very weak. Also, even though I was renting 4 rooms for 8 people, they wanted to charge me $100 for us to have a family gathering in the lobby area (which was empty during the time I needed it.) October 19, 2012
Rated 5.0 out of 5.0 by Excellent Accommodations and Service Mt Juliet TN We have had the pleasure of staying at this location several times while we have had our new home built in Mount Juliet. The rooms and staff are wonderful. The room is always clean and the staff is unbelievably welcoming and helpful. The breakfasts vary, a very good thing, and they always have the delicious cinnamon rolls. You'll never leave hungry. The rooms are beautiful and quiet, sleeping is never a problem as the bed itself is very comfortable. Altogether a wonderful experience and this will be where my visitors will stay when they come to town. October 14, 2012
Rated 5.0 out of 5.0 by Great Job !! EVERYTHING was excellent. Kudo's to the girl at the desk when we checked in!mShe was super accomodating. The property rivaled a five star hotel in every way; comfort, cleanliness, hot breakfast, etc. October 13, 2012
Rated 5.0 out of 5.0 by Exceptional Three night stay Everything was very clean and comfortable. We will choose to stay here again. Thank you! October 13, 2012
Rated 5.0 out of 5.0 by Great hotel nice staff I loved the hotel we used it for our guest for my sons wedding we had a shower for his new wife the room was beautiful the staff was great our guest enjoyed our stay I would love to visit again October 6, 2012
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