Rated 4.6 out of 5 by 228
Rated 3.0 out of 5.0 by WhirlWind2 Not the usual excellent stay
We love staying at this HIEX when in Charleston and always rave about it. This time it was different. There wasn't one particular incident that stuck out but enough of them to add up to make the stay less what I've come to expect at Holiday Inn Express, particularly this hotel.
Front desk - never seemed to answer incoming calls, was put on hold, never came back, didn't return call when they said they would, then "we're so busy" was the reason.. called various times before we arrived and experienced the same problem.
While pulling a loaded luggage cart with my elderly mom in tow, a female employee asked if I was lost? What?? I said no, that we had just checked in and going to our room. Still don't get that one. It only got more frustrating as the stay went on.
Friday morning the lobby trash bins were running over, the breakfast waste-can by the coffee was full and disgusting., the ladies room was just nasty, When I told the breakfast hostess the coffee was out.. she's was indifferent and said there was coffee on the top shelf.. that wasn't the point, I knew that, I thought she would like to know since she worked there .. right? Maybe she's just not a people person or was having a bad day.. who cares, hire someone that can fake a pleasant personality!
Usually the staff here is just awesome. I'm guessing the Spoleto crowds put them in bad moods. Overall, its a great location with super comfortable beds.
June 5, 2013
Rated 4.0 out of 5.0 by Limey27 Enjoyable stay
Easy to find, pleasant stay.
One hostess was much more familiar with local attractions than the other. You might want to beef up that aspect . We were sent to a most enjoyable restaurant with explicit directions. Great!
June 3, 2013
Rated 2.0 out of 5.0 by unhappy0104 So unhappy with cleanliness we choose to leave
We arrived in the middle of the night. Despite being full (which I later found out), there was no one at the desk. No one to be found and after about ten minutes and even a call to the front desk to try to get attention, no on was there.
After we got our room, there was some brown streaks in the bath tub. I asked to change rooms. There wasn't any. I was told that someone cold be up at 7 to clean it. (They said it might just be rust. EW!! Even it is was (which it wasn't), how is that acceptable?) This was after we planned on starting our day. By 7:40 no one was up to clean it, so I called down. The lady tried, but it didn't come out. Gross. We decided to leave and go somewhere else for our second night in the area.
And we were fully charged for this experence. Not happy with this hotel.
May 29, 2013
Rated 5.0 out of 5.0 by wichitastateu PERFECT!
This hotel is very clean, updated, and in a great location for visiting Charleston. The breakfast is very good especially the cinnamon rolls. The dining area is very nice also. I really loved everything about this hotel and I am usually very picky. I have already recommended it to some friends.
May 29, 2013
Rated 5.0 out of 5.0 by Sharon17 Quiet stay
We have stayed here before and will do so in the future..
Very nice young lady who checked us in..(Sydney)...
May 28, 2013
Rated 3.0 out of 5.0 by DBKA Nice location not best housekeeping service
Overall, nice stay but housekeeping could have been better. We had to go to the front desk for toilet paper, Kleenex, cups and soap. The housekeeping staff neglected to refill these items. Also, my husband always leaves his change on the dresser and it is always used to a tip but we have never had the housekeeping staff take it during our stay - how did they know it was a tip? Breakfast was the usual but we were there 4 nights and had the exact same choices for 3 mornings and only 1 morning was it changed. Never had that happen before either.
May 28, 2013
Rated 5.0 out of 5.0 by Yowman Nice rooms and service
Great rooms and staff. Took very good care of me while there
May 27, 2013
Rated 4.0 out of 5.0 by ugly Rooms
My room was very comfortable, but the noise level or insulation was not good. At night the noise of people slamming doors and running in the hallway was very disturbing. I don't know if better doors would be the solution, but there has to be one. You can't prevent people from being noisy, but you can provide proper insulation.
I asked for a do not disturb sign which I never received.
We left the hotel at 10:00 am and returned just before 3:00 pm, and the room had not been cleaned. We then told the cleaning lady not to bother.
I must also add that the beds were very nice and comfortable..
May 26, 2013
Rated 4.0 out of 5.0 by flash72 great reception desk staff
Good access to shem creek seafood restaurants in Mt Pleasant.
May 26, 2013
Rated 5.0 out of 5.0 by teresa66 great service
Our first stay at a holiday inn expess in several years and we were very satisfied! Sydney at the front desk made the check in process so easy and her smile and personality were wonderful.
May 23, 2013
Rated 5.0 out of 5.0 by Flossie54 outdoor patio
My husband & I especially enjoyed the patio. We would relax there each evening, a beautiful respite after a day of sightseeing!. Our room was in close proximity to it and the pool, which we also enjoyed!
May 23, 2013
Rated 5.0 out of 5.0 by jddavis Great place to stay
Excellent place to stay. Staff was superb, very helpful, courteous and genuine. Will definitely stay here every time we visit Charleston. Grand-daughter loved the pool and room was clean and comfortable.
Thanks for making my stay remarkable.
May 23, 2013
Rated 5.0 out of 5.0 by Nick1969 Good place to stay
Good location,good breakfast, very clean room, good, prompt service, will stay again. Does need more fresh items on breakfast menu.
May 21, 2013
Rated 5.0 out of 5.0 by SojournNJ well situated, clean and reasonably priced
Booked this for three night family stay after reading about on-line and glad I picked this hotel. Easy 10 minutes by car to downtown, the Aquarium, Boone Hall and beach areas. Just over Bridge from historic Charleston. Lots of shops & restaurants in easy drive, some just across the main road. No hassle parking on site & lovely newer rooms. Bathroom was better than average - we had 5 in our room & thankfully there was room for toiletries & towels. Wouldn't think this would be an issue - but I always notice when some have to stow gear or hang towels outside the bathroom because of cramped baths. Breakfast selections were the typical for HI Express - no complaint, just wished for fresh fruit - much prefer over biscuits & gravy. Over all a great place if visiting Charleston & the outlaying attractions. Very family friendly, pool looked nice - just too cool weather during our stay. Would visit again.
May 20, 2013
Rated 5.0 out of 5.0 by Steve37660 Great place to stay Staff wonderful in every way
This is second time I have stayed at this location this month it is everything you expect and more from HE
May 19, 2013
Rated 4.0 out of 5.0 by Phoenix1295 Overall, a good experience
The room accommodations were clean and comfortable. There was no soap dish on the bathroom sink counter, so you have to use one of the plastic cups unless you want your soap to slide around on your counter. Housekeeping service stops at 2:00 p.m., so if you are relaxing on vacation, remember to take your "do not disturb" card off your door before 2:00 to get housekeeping service. The hotel's website states they have free weights in their on-site fitness room, however, they have no weight equipment in their fitness room. Website also states they have an off-site fitness center, however, they don't. There is a private fitness center nearby, but you have to pay to use it. After discussing the situation with hotel staff, we were reimbursed for our fitness center fees. The breakfast buffet was average for this type of hotel. I did not like them taking the food away from the buffet while folks were still eating, however. It would be better customer service to close off the breakfast dining area at the end time to prevent additional people from entering but allowing those who are there to finish their breakfast before breaking down the buffet. This was rude. Overall, our experience was good and we would stay here again.
May 19, 2013
Rated 4.0 out of 5.0 by TTRon Clean,comfortable,attractive
Attended a wedding. All our group from out of state. Our room was attractive,comfortable and clean. Pool area lent itself to a party. Breakfast was good and convenient place for all to meet and plan the day.Lots of help from staff!!
May 16, 2013
Rated 5.0 out of 5.0 by Jan86 Very friendly and inviting...
We were able to get a room at the last minute, after arriving in Charleston around 6 p.m. The front desk staff were all very friendly, efficient and helpful. The accomodations were excellent: clean and comfortable. Delicious buffet breakfast. We were there specifically to tour the Yorktown carrier/museum, which was located very close to this Holiday Inn Express. The staff also recommended several restaurants, and gave us coupons for appetizers/desserts. Excellent.
May 14, 2013
Rated 5.0 out of 5.0 by cwellmoni Great location
Our stay at Mt. Pleasant Holiday Inn Express exceeded our expectation in every way. The staff was friendly and helpful, our room was spotless and comfortable, the property was beautifully maintained and the breakfast delicious. This was a mother-daughter sight-seeing visit to Charleston. We stayed one night in Charleston and two in Mt Pleasant. Holiday Inn Express won in every aspect. There was no comparison between the value of the two and no inconvenience of not staying in Charleston. Our bed was more comfortable, our room much larger and breakfast with an excellent variety was included. It was easy access to the bridge and a short 10 minutes to the historic area. The memorial park under the bridge is beautiful and it is a short drive to plantations. Well done!
May 13, 2013
Rated 5.0 out of 5.0 by Happy808 HOLIDAY INN EXPRESS MT. PLEASANT A+++++
This was the best hotel experience we ever had! The room was immaculate, the staff was extrodinarily sweet and the entire property was beautiful! My wife and I are still talking about it a week after our visit.
May 10, 2013
Rated 5.0 out of 5.0 by RoadTrips Convenient and Helpful Staff
This was our first visit to the Charleston area and we were torn between staying in the historic area and staying outside the town. W booked for 1 night and ended up staying 3. The location was perfect for us. Very convenient to Patriot Park and the Plantations but just a short drive to the historic downtown area. The staff was extremely helpful in extending our stay and never made us feel like a burden. I'm anxious to return again!
May 8, 2013
Rated 5.0 out of 5.0 by Rosetta Beautiful Hotel and Great Location
We visit the Charleston area at least 2 times per year. This hotel is our first choice of places to stay. Always clean, well maintained, convenient to downtown, isle of palms and easy access to hit major highways. Great staff and easy to work with when checking in and out.
May 6, 2013
Rated 5.0 out of 5.0 by airline comfortable bed great service
our needs were met ,breakfast was a great and the surroundings were so comfortable for oue family members to get together
May 5, 2013
Rated 5.0 out of 5.0 by Phil49B Business Travel at Holiday Inn Express
This was my first visit to this location. I was impressed with the friendliness of the staff. I checked in and was upgraded to a junior suite. The employees at the front desk were always helpful, friendly and accomodating.
I would highly recommend this facility. This was a great value for the money.
May 4, 2013
Rated 5.0 out of 5.0 by SCR65 Recent stay in Charleston
Location of this hotel was very convenient to the city and surrounding areas; room was pleasant and quiet; staff very friendly and helpful. We will definitely stay here again next time we are in Charleston, one of the most beautiful cities in the country!
May 3, 2013
Rated 5.0 out of 5.0 by Linda1234 Best Ever
This was the nicest accommodation we have ever. It was an amazing value for the quality, comfort, efficiency, and aesthetics offered. On a scale of 1-10, we would rate this establishment a 10.
May 1, 2013
Rated 5.0 out of 5.0 by sueie service
Front desk was very helpful in giving us imfornation on area, since it was the first time we have visited. Sydney was extremely helpful.
April 30, 2013
Rated 5.0 out of 5.0 by JV2013 Great For Families
Close drive to downtown. Several good restaurants nearby and a great playground for the kids to play is less than a mile away.
April 26, 2013
Rated 5.0 out of 5.0 by HPTeam1 Excellent Staff
Unexpected flight cancellations caused some serious broken reservations issues. The staff stepped to the plate and very, very courteseously accommodated our changes.
EXCELLENT STAFF....and highly reccommmend this Holiday Inn.
April 26, 2013
Rated 5.0 out of 5.0 by AGYes Met All Our Needs.
We experienced a 3 night stay at the Holiday Inn Express, Mt Pleasant. Our room was fresh, well maintained from the bed to sitting area and bath room. Staff was very friendly and met any needs we had.The breakfast bar was very adequate. We enjoyed the court yard and pool area.
Only thing that I would suggest, if possible, is the ability to adjust the air flow vents on the air conditioner. The air was always blowing on the bed, or sitting area. It would have been nice to be able to direct the air upwards/downwards.
Would come back again if in the Charleston area.
April 23, 2013