Rated 4.4 out of 5 by 243
Rated 5.0 out of 5.0 by Jessica212 Wonderful experience
My new husband and I spent a night at the Holiday Inn downtown Charleston over Labor Day weekend. We were given excellent service. Everyone from the valet to housekeeping were beyond nice and helpful. Kristin at the front desk went way above and beyond to help make our night memorable. She should be given an award for excellent customer service. My husband and I will definitely be returning. Thank you all for a wonderful night.
September 6, 2013
Rated 5.0 out of 5.0 by AshevilleCouple Outstanding Staff, Service and Experience!
This brand new Holiday Inn which opened in Jan.2013 is very upscale and nice but what made it even better were the people, especially Front Desk Team Member Tammy! She exceeded our expectations with her professional and friendly recommendations and making sure we had a great stay. The entire team was super courteous and always said hello with a smile on their face...quiet nice these days! :) We will definitely stay here the next time we visit Charleston.
September 5, 2013
Rated 5.0 out of 5.0 by Nannette Friendly trusting valet. Comfortable beds, nice shower.
Every one was very friendly esp valet guys. The red head whose name we did not get was so nice and friendly. All of them were helpful and informed.
We wish you had free coffee and tea available in the lobby.
September 4, 2013
Rated 4.0 out of 5.0 by Dad69 Staff was wonderfull
Very friendly and gave us helpful advice on where to go visit and eat
September 2, 2013
Rated 5.0 out of 5.0 by Payal Payal
We enjoyed our stay here. The staff was very friendly. The room was comfortable and a short walk towards Market Street.
August 30, 2013
Rated 4.0 out of 5.0 by JustOK Great room, good location, OK price, terrible serivce
The title says it all. Stayed in the suite and it was an excellent room. Room service provided towels only, no straightening up or bed making, which was disappointing. I placed a breakfast order outside of my door and called room service to confirm someone would pick it up, but it was still there in the morning, so I didn't receive the breakfast I wanted. Was in town for a concert and used the taxi service that had contracted with the hotel to use, but the price was more than a normal taxi and the taxi did not show up to pick us up from the concert as promised. I contacted the front desk to see if they could assist but the front desk said he knew nothing about taxis and couldn't help. Good overall experience, not great and not good enough to keep us from shopping around further next time.
August 28, 2013
Rated 5.0 out of 5.0 by KATE87 great hotel
great hotel only complaint is they say they have computer and printer in business center when in fact they don't
August 28, 2013
Rated 5.0 out of 5.0 by robsound most comfortable hotel bed i have ever slept in
this was most comfortable hotel bed i have ever slept in
August 26, 2013
Rated 4.0 out of 5.0 by dianeb46 Bed and service
Overall our stay was great. It was a spacious room offering overall comfort. However the bed could sure use a new mattress. For a new hotel the mattress, which was a king size, had body size indentations which made it seem as if it was 10 years old.
Overall service was great, the staff at the front desk was always cheerful and helpful. What we were surprised by was the morning's maître'd. He hid the coffee urns because "People thought it was free". Obviously this is an offering that people are used to in the morning, especially at a Holiday Inn. He was borderline rude with us when we went to breakfast. The waiters however, were very attentive.
August 22, 2013
Rated 4.0 out of 5.0 by Sarah73 Wonderful staff - beautiful hotel
My husband and I stayed in your hotel recently and it was an overall enjoyable experience. The hotel itself is beautiful. Our room was clean and comfortable. We didn't like the set up of the bathroom door. It would not stay open by itself and became a nuisance. Maybe a stop out at the bottom would give the option of having it open.
At first, we weren't thrilled about paying a daily valet fee on top of our rate. But the service was convenient and the valet employees were always prompt and courteous.
The entire staff was friendly and accommodating - always exchanging pleasantries even in passing. Dan, the bartender we talked to was personable and gave high quality service. Diana, the bartender on her first night did an excellent job as well. I wish I could remember the names of the young ladies at the front desk. They were helpful on several occasions and always friendly.
While the weather was rainy and overcast our entire trip, the Holiday Inn was a silver lining. Thanks again for the wonderful customer service.
August 21, 2013
Rated 5.0 out of 5.0 by Lindaandbrad Third time here!
With my daughter attending College of Charleston, we have made 3 trips to the city in the past 6 months, and have stayed here each time. It is clean, extremely comfortable, and the staff is always friendly & helpful. It is a little further from the city than some other hotels, but still an easy walk to downtown & to the campus. The construction around the area indicates that the area is improving all around. We are making a conscious decision to stay on the peninsula when we visit Charleston, even though we could save some money by staying across one of the rivers, but we feel that this hotel is reasonably priced in relation to the convenience of being able to walk everywhere when we're here. I already have my reservations here for family weekend in September!
August 20, 2013
Rated 3.0 out of 5.0 by DCHB Too hot
Despite having front desk and environmental services to our room TWICE., they were never able to repair our air conditioner in our room. It stayed 76-78 and was quite uncomfortable trying to sleep at night. We even propped the door open to the room with a suitcase to cool it down from the the adequate hall air-conditioning.
We never ate in their restaurant .
Incredibly expensive parking considering how far away Bay Street and the Market are.
August 17, 2013
Rated 3.0 out of 5.0 by Longwait Room charge
I booked the rooms online and received an email with the confirmed rate. I received my bill slipped under the door which had a higher daily rate per room. I took my bill to the front desk and asked them to correct the bill. They refused stating unless I had something in writing from the hotel the rate remains. I asked them to access the confirmation email which listed the quoted rate. They said they don't have access to that information. I opened my email account and showed them their confirmation email to me. They looked at the email and walked away. Eventually they crossed out the amount on the bill, wrote a new total next to it and pushed it toward me. This transaction took almost thirty minutes.
August 16, 2013
Rated 5.0 out of 5.0 by Tom7114 Reasons I pick this hotel
The excellent condition of this new property is certainly a draw to anyone visiting Charleston. That being said, the real reason I keep coming back is because of the fantastic service and warm welcome I get from the staff. From Kristen, Tammy, Nicole at the front desk to Daniel in the restaurant/bar and even the bellmen, they know how to make you feel welcome and appreciated.
I have probably stayed at this hotel more different times than just about anyone since it opened. I have Never been disappointed. I actually look forward to my next visit, which I hope will be soon.
August 14, 2013
Rated 5.0 out of 5.0 by Jcspencer Great experience
The staff were so helpful and professional. Great hotel!
August 13, 2013
Rated 5.0 out of 5.0 by Jeffg1483 Great staff and hotel but parking an issue
Beautiful hotel and a short walk to king st where all the dining and shopping is in downtown Charleston.Staff was friendly and my only complaint was has that you are required to pay 16 dollars just to park your car and its not included in the room rate.
August 12, 2013
Rated 5.0 out of 5.0 by vinylman excellent customer service and stay!
from a priority club member; what a nice place to stay and the service TOP NOTCH!!! something you DO NOT SEE TODAY AND I MEAN YOU DONT SEE CUSTOMER SERVICE LIKE I SAW WITH THIS LOCATION IN HISTORIC CHARLESTON..room and everything inside was nice and squeeky clean..i already miss this place already......many thanks to the people at the front desk especially nicole who took care of us when we decided come back later in the week. greetings to the nice people at the restaurant and valet service as well.....everyone was so nice it seemed like we knew everybody there...will definitely be back...when i say be back I MEAN BE BACK AT THIS HOLIDAY INN AT MEETING PLACE...!!!!! THANKS AGAIN!!! 5 STARS......
August 11, 2013
Rated 1.0 out of 5.0 by Bradkon21 Poor Service, Unclean Room
Front Desk lied about parking situation. No recognition of Priority Club status. Sower door was not set, shower floor was dirty. When desk was notified, no one came to fix or clean. Front desk was less than personable. Breakfast was delayed as servers took over 30 min to take order and anther 45 for meal to get to table. Awful.
August 10, 2013
Rated 5.0 out of 5.0 by dkmillers wonderful experiences made here.
Everything was so easy and nice from check in to check out. Everyone that works at the hotel is super duper nice. Lots of amazing restaurants and bars near by. At night it is more of a party scene for the younger people. During the day is really fun to go walk up and down King St. and look through all the nice stores. If I had to say anything bad it would be that your really only choice for parking is the valet from the hotel, but it is only $16 a day and it is go as you please. Honestly the valet was worth it becuase they lock it up at night, so I know my car is safe. The stay at the hotel was way worth my money.
August 8, 2013
Rated 5.0 out of 5.0 by Pam528 Great Experience
This hotel and staff were excellent. Really enjoyed the comfortable and relaxing atmosphere, staff was friendly and helpful. The hotel is immaculate and kid friendly which was a bonus. We will definitely be back.
August 5, 2013
Rated 5.0 out of 5.0 by TheRussoFamily Great Modern Hotel
Loved everything about the hotel, clean,clean & clean!!! That speaks volumes for me & my family - the view wasn't so great, but if you are just looking for a nice, reasonable, clean & convenient location, then you won't care about the view.
August 3, 2013
Rated 5.0 out of 5.0 by Slim1 Changing Perts
When we arrived on Sunday I was told that I would get a drink coupon each day if I would come to the front desk and ask for it.
On Tuesday I was told that you made a change and now a $5 coupon would be now given.
Suggest that you do not change things for people you told.
Honor what you said and change for new arrivals.
July 30, 2013
Rated 4.0 out of 5.0 by Shoeman1125 charleston review
This is a nice hotel, the staff was very pleasant and tried to be as helpful as possible. We were in Charleston for the first time and thought that being downtown was the place to be. This hotel was on the edge of the area of downtown not close to most of the places you wanted to visit or eat.
The room was nice enough except that we had a room that faced the street and while we were there the city of Charleston was doing road work in front of the hotel at night. We did make mention of it to the front desk and they moved us to another room which was very nice. My contention is that they should not have used the rooms on that side of hotel at all.
The other thing about the hotel that I did not like was that they did not have complimentary coffee in the lobby. I travel over 100 nights a year and most every hotel offers complimentary coffee in their lobby. This hotel not only did not offer complimentary coffee, they charged $2.75 for a tiny cup.
July 28, 2013
Rated 5.0 out of 5.0 by Jones7a Beautiful and new property - love the patio rooms by the pool!
This is a great hotel about .5 half from the market and you are surrounded by tons of bars and restaurants on King St.
The hotel itself is beautiful and pretty close to brand new. We had a double bed room with a great patio (huge patio in fact) right beside the pool. It was an awesome weekend and we will definitely be back to this hotel.
In summary, the room itself was spacious, beds were soft, staff was great, and again the patio was great with nice solid iron patio furniture (not cheap plastic stuff).
Brendan at the front desk was a great help and provided us with lots of good recommendations and directions to local place. The valet staff was also very well trained and were super nice.
July 27, 2013
Rated 5.0 out of 5.0 by budget loved it
best room I stayed at on my two week trip very nice room loved the tv in the bathroom mirror.staff over the top friendly.
July 25, 2013
Rated 5.0 out of 5.0 First Stay for us
The Hotel is new.The rooms are excellent.The ammenties are very nice.They have a nice reading room/living room set-up on the second floor along with a really nice pool., work out facility. We didn't try the restaurant on the first floor ,but it sure looked inviting.PARKING is all done by Valet service. I was apprehensive about it at first, but anyone that knows Charleston knows parking space is a premium and the hotel has a garage with lifts to store vehicles in verses a sprawling acre of land to park on, so the Valets take really good care of you. The fee is $16.00 a night and they will park and retrieve your vehicle any time you need it, so that could not have worked out better. You load and unload at the hotel entrance and they take it from there. Call ahead to have your car brought around and it will usually be there waiting for you at the entrance when you get to the first floor. There are no incredible views. But the hotel puts you in the heart of downtown Chas. only minutes to anywhere. We left the hotel and was at Patriots Point for dinner in less than 15 minutes. Awesome new place.
July 12, 2013
Rated 3.0 out of 5.0 by Brownmanor New room needed attention to detail, service great
Being a retired HIE manager I of course notice more than maybe some others. The room was new and very nice but a couple of small issues in room were overlooked at construction in the bathroom. Grout smeared across tile in bath enclosure, cracked enclosure where rod was installed and some sort of dark stain was dripped on bathroom door near the bottom.
Dining room experience was disappointing. Waiter very nice but sure seemed like a bus guy or kitchen help was drafted into service. Smiled alot but was hard to understand his mumbling and did not really know about specific menu items. We had ordered salad, one of us adding chicken and the chicken was put on the wrong salad (per menu discription). My guest left it as was because my salad did not appeal to her and we were concerned that waiter would not get it or get it back to us soon as order took a long time to be served. Dessert was a real let down. Key lime pie was not tart at all and just had a custard taste and crust was so tough could not even cut with a knife. My creme brulee has a hardened sugar "glaze" as thick as a lolipop and could not be broken. Custard was runny. Neither was finished, we told the waiter that we would try the other dessert that was offered, a Earl Grey chocolate ice cream that we just did not like but was presented well. We were charged for all 3 though he could see (and we told him) we were very disapointed with them. Admittedly we told him he could chg us for the 3rd one as he seemed very hesitant to return them to the kitchen and tell chef nor did he offer to remove or trade them. We went ahead and paid the full bill. The cocktails were very good.
When front desk asked us how dinner went. We told her and she did offer to discount the valet parking.
July 10, 2013
Rated 5.0 out of 5.0 by MRFCB Tammy is a wonderful HI Employee!
We had a great visit partly because of Tammy at the front desk. She was professional, helpful and caring. We could tell that she genuinely loves her job! Nice to see these days!
July 7, 2013
Rated 1.0 out of 5.0 by bcampbell78 worst experience EVER with Holiday Inn chain...
When I pulled into the valley parking after driving 8 hours i was confronted by the attendant and told "don't you know what you are doing, what you did was unacceptable." All I did was pull in backwards, there was no traffic or no other cars around. And I had driven around the hotel 3 times trying to find parking, there was none. During my reservations, I was never told there was ONLY vallet parking. So I pulled in 'backwards' only to go into the hotel and ask where i was supposed to park. The attendant was rude and actually confrontational. What a way to start out our family vacition... So if you stay at this hotel make sure and don't mess up, If you do, you'll be chastized strongly! (oh yeah, vallet parking is $16 a night, that was another unexpected surprise).
As for the responce i'll receive from HI for this post, please spare me the same ole same ole, i'm sorry, we strive for the best bla bla bla. I'm a platinum member and have never experienced anything like this before, this was COMPLETELY UNACCEPTABLE!!!!
July 6, 2013
Rated 3.0 out of 5.0 by lizzie45 Not the vacation we invisioned
I thought the hotel was nice and up to date how ever the food menu was very limited and miss leading and over price for the amount of food that you received. the view we had was not appealing because of condemmed building and the position, gangs signs and homeless people . The fact that you have to walk every where in this unsafe enviroment was unsettleing for my family and I so be care walking around at night.
July 6, 2013