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Rated 4.4 out of 5 by 55 reviewers.
Rated 5.0 out of 5.0 by Great place to stay The room was clean and the bed was comfortable. I am really picky about bathroom cleanliness and this bathroom was very clean. I like the newspaper that was delivered to my room in the morning. And I like the cookies they had in the lobby for people arriving. Will stay here again for my next trip to Texas. July 18, 2014
Rated 3.0 out of 5.0 by Great breakfast Ok room So this hotel wasn't our choice but due to an overbooking problem at candlewood suites on the south side of town. But due to the guarantee they offered the holiday Inn North of town which was fine by us. After the quick check in we got to the room and found a slightly unpleasant smell like it had been a smoking room and recently become nonsmoking. That took a bit to get over but was ok but the wall unit heat... We've had this problem elsewhere and I understand it may cost a bit but the window unit blew all night it was either on or off no in between like setting the temp and it turns on and off when needed. Maybe the auto feature was broken I don't know but it was irritating to us. The breakfast was much better than the Holiday Inn in Mount Vernon, IL because it actually had the standard options. Over all it was an ok stay but I would much rather avoid this hotel in the future. July 16, 2014
Rated 5.0 out of 5.0 by Great hotel The beds were great and the food was good I would go back to this hotel again July 10, 2014
Rated 2.0 out of 5.0 by Woke up by the sound of a weed eater/trimmer instead of my alarm first floor room by the pool. People at pool until midnight talking which was not that distracting but the weed eater and hedge trimmer outside my window at 7:40 AM for at least an hour was very disturbing. This is inexcusable in my opinion. This type of noise should not be allowed at least until 9 AM. June 28, 2014
Rated 5.0 out of 5.0 by Clean room and comfortable bed The hotel was in a convenient location (off I30). The room and bathroom was clean. Bed was comfortable. Great selection of channels on the TV. June 21, 2014
Rated 5.0 out of 5.0 by High Rated Holiday Inn Express Enjoyed the nice quiet stay! Appreciated the attentiveness of the staff. This facility is the top pick on my list. June 3, 2014
Rated 5.0 out of 5.0 by great staff great staff, easy to relax, great with directions. May 11, 2014
Rated 5.0 out of 5.0 by The Sweetest Staff I enjoy coming to this hotel because all the staff are always so friendly and helpful, I wish that many larger cities would take note of the staff at this property on how to greet and be professional to your guest. May 9, 2014
Rated 3.0 out of 5.0 by Not Bad The staff was stellar and the room clean. What I didn't like was the fact that I could hear the person in the room above me stomping around till late at night. And the breakfast was sub-par. No one, I repeat no one likes their powdered eggs made into a semi-omelet with cheese stuck in the middle. Just make them look scrambled. And the sausages weren't hot and didn't taste well. Everything else was fine. May 3, 2014
Rated 5.0 out of 5.0 by Great location and easy access. Really liked them location, right next to Applebees. Quiet. Breakfest was ready at 06:00 April 1, 2014
Rated 5.0 out of 5.0 by Hands down the friendliest staff! Very friendly staff and management! Love coming here everytime I come through . March 28, 2014
Rated 2.0 out of 5.0 by ????? 2nd time staying...2nd time hallways and my room is filled with smoke paying for a non-smoking experience but receiving a lot of smoke is not a good "please come back" move March 7, 2014
Rated 3.0 out of 5.0 by Expect more for the money I thought it was expensive for a Sunday night. We had just paid a little more for the total bill for four nights in another hotel. The biscuits at breakfast were hard and the bananas were very very ripe and there was no other fruit. I was disappointed to have a bath mat that should have been replaced long ago. It had threads hanging off one end. For the price of this room you would expect better bath towels and bath mat. The beds were comfortable. I had not stayed at this brand before and will not again. January 27, 2014
Rated 4.0 out of 5.0 by Some difficulties but resolved by management - Well done - thanks Nice property. A couple of room issues but they were taken care of after we notified the GM the following morning. Based on the resolution and professional attitude, I would say this is a recommended property. We all make mistakes but the ability to recognize and take responsibility, then take action, is key. Good work Holiday Inn! January 5, 2014
Rated 5.0 out of 5.0 by Very Pleasant Stay An excellent value for the money. We have stayed there several times a year for many years. We have always been well cared for and each time they seem to have added some new amenities. December 25, 2013
Rated 5.0 out of 5.0 by Awesome team This has to be one of the best hotels I have stayed at. Staff is so nice to us every time. It's a very quiet hotel and always clean. December 20, 2013
Rated 5.0 out of 5.0 by Clean and convenient My wife and I stay at this hotel a few times every year when visiting nearby family. Its much easier to stay there then in a spare room or couch, as I always start the day with an excellent fresh sleep. Pillows and bed are fantastic, and there is an Applebees in the same parking lot. Its a great comfortable spot for an overnight stay. December 2, 2013
Rated 3.0 out of 5.0 by Average hotel I stayed here for two consecutive weeks. During the first week, I stayed in one room where the shower was so difficult to turn on I almost broke it. Not a big issue so I didn't think much of it. The second week I stayed in a different room. I went out the first day and bought all my groceries for the week and put them in the refrigerator only to get to work the next day with a frozen lunch. I let the hotel know and asked them to fix it, but even after they turned the temperature down my food still stayed frozen the entire time. I was not offered any compensation or even an apology for ruining all of my food (salad does not freeze well). The room was clean and so overall the hotel wasn't horrible but they could definitely do better. November 25, 2013
Rated 5.0 out of 5.0 by They never fail me Just a awesome staff! Hands down friendly, attentive to my needs. If you get a chance to stay here you will appreciate their true hospitality. November 25, 2013
Rated 5.0 out of 5.0 by Customer service I have stayed at this hotel several times; always been satisfied with the stay. I had left a jacket the last time I stayed, when I checked in this current stay they had it for me! The weather was changing getting colder and had planned to shop for some kind of jacket when settled. This is outstanding customer service!!! And saved big bucks, I would most certainly and will recommend this hotel. Thank-you. November 17, 2013
Rated 5.0 out of 5.0 by Outstanding Service! I just want to say that the staff was so kind and friendly during our entire stay. The manager Marybelle and the general manager Monique was always smiling and helpful with information in the area when we came down to the front desk. We look forward to staying here every time we visit Mount Pleasant solely because of the staff friendliness! November 16, 2013
Rated 3.0 out of 5.0 by Friendly staff and rooms nice We stayed here with other family due to attend a funeral. The rooms were nice, but they were warm on our arrival. Other minor issues was the 3rd floor hallway smelled heavy of cigarette smoke and the breakfast gravy tasted bad. November 5, 2013
Rated 2.0 out of 5.0 by Poor light and poor breakfast Lighting in this room was worst I have ever had in ANY hotel, must less the HI Express. Impossible to read at night. Breakfast choices did not include any fruit. and very few cereal choices. Mostly carbs available. May be one of the best in Mt Pleasant in terms of lodging but the worst HI I have ever stayed in. from a Platinum customer November 1, 2013
Rated 5.0 out of 5.0 by excellent and helpful staff We had been on the road for a month, so we knew which hotel chains we liked and would accommodate our particular list of needs. The staff at Holiday Inn, Mt. Pleasant was very helpful and friendly. The desk clerk let us see a couple of rooms before we committed and searched for just the right room for us with a smile. The room was clean as usual and everything worked great. I would stay here again without question. October 31, 2013
Rated 4.0 out of 5.0 by Staff friendly and helpful. only note would be if the ac could be turned on prior to check in. October 20, 2013
Rated 5.0 out of 5.0 by Clean hotel It was a very pleasant stay, close to nearby places to eat and the staff was very nice and took pride in their work. October 14, 2013
Rated 5.0 out of 5.0 by Outstanding service Always amazed how clean the hotel is kept. Staff is extremely friendly, welcoming, and willing to assist with your needs. October 6, 2013
Rated 5.0 out of 5.0 by Comfortable and accomodating! We had a great experience. Traveling with an individual with a handicap is challenging, but the crew at this facility were very accomodating. The rooms were comfortable and clean, the pool was lovely, and the breakfast was a great plus! We loved it! September 25, 2013
Rated 5.0 out of 5.0 by Great room and staff We truly enjoyed our stay at this Holiday Inn property. The staff was very helpful and so friendly. We always try to stay at HIE. We appreciate the comfy beds, clean rooms, spacious bathroom and all the electrical outlets that we can use for computers and phone chargers. Thank you!! September 20, 2013
Rated 5.0 out of 5.0 by wonderful experience Location is great with easy access off interstate. The staff was very helpful. Our room was clean and extremely comfortable and quiet. Enjoyed the pool area also. August 31, 2013
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