Rated 4.4 out of 5 by 37
Rated 5.0 out of 5.0 by music33 Peace and Rest
..which is just what we needed. My mother died suddenly and we came from several hundred miles away. HIE was generous, efficient.....provided the quiet room we requested even when busy and full, gave us a significant funeral discount. The facility has been updated and maintained and though not new, all the appointments made it seem so. Very clean: bedding, linens, furniture. The breakfast was abundant with wholesome, delicious choices and good coffee. Thank you HIE.
December 4, 2013
Rated 5.0 out of 5.0 by GrammyLu Clean, comfortable, and reasonably priced.
We have stayed at this motel 3 different times and always find it to be lovely. We feel really at home there. The staff is very friendly and the rooms are clean and fresh. The breakfast offers several selections and the coffee is really good. The only suggestion I could make would be to add a fitness room. (We needed it after the sausage gravy and biscuits.)
December 3, 2013
Rated 5.0 out of 5.0 by nascar11 big room and soft bed
room was fantastic king whirlpool room is a must breakfast was great will stay again
November 21, 2013
Rated 3.0 out of 5.0 by bknicholson Check out staff not pleasant
I was told that I was able to have a late check out time that was needed. When I mentioned to the staff working the desk on the day I was checking out the gentleman was not very accommodating. At first he said no because a basketball team was staying there and checking out late. He said that he had more check ins then check outs and it would not be possible. This left me with an issue as our plans were based on this. We were with the basketball team, my son plays for them. I asked them if they were checking out late as I could put my things in his room. He said they were checking out before. I called the front desk to discuss a solution. I told him that I was told the team was not checking out late and if it was still possible to check out late. He did not want to help me with this. He put me on hold for a few minutes and with a sigh said he would allow a late check out.
Unfortunately he put a unpleasant view of the hotel and their staff when everyone else had been pleasant and helpful.
November 12, 2013
Rated 5.0 out of 5.0 by SteveB65 Great stay!
I booked online and at the time I booked, there was only a single room left due to a local event taking place that weekend. However when I got to the hotel, the staff informed me that they had some cancellations and offered to move me to a better room at no extra charge! That was awesome for them to do. The room was great, and we enjoyed our stay there. Zero complaints.
November 1, 2013
Rated 4.0 out of 5.0 by texas141 Enjoyable stay
My wife and I stayed at this hotel and had an overall good experience. The room was nice and had all of the usual amenities. Breakfast was good. Hotel is conveniently located to local attractions. My only issue was the excessive noise in the hotel at night. There were groups of teenagers staying in the hotel that ran up and down the hallways, were talking and yelling in the halls, and allowing the door to slam about every 30 seconds. I called the front desk twice over the noise that lasted about two hours during the night. The noise finally stopped around 11:30 that night. Other than this, I had an overall good experience.
October 10, 2013
Rated 5.0 out of 5.0 by Rosie18 Courteous staff and convenient location
Had a very nice stay at the Mt. Vernon Holiday Inn. The staff went out of their way to meet our needs and the room was clean and comfortable. Can't beat the location for movies and shopping.
October 9, 2013
Rated 5.0 out of 5.0 by Dauwn Excellent Customer Service
Dustin is always very nice & professional. He greets me by name upon my arrival and has my cold waters ready. Excellent job Dustin!
October 8, 2013