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Rated 4.3 out of 5 by 49 reviewers.
Rated 5.0 out of 5.0 by Great place to stay! This hotel was very clean and comfortable. The staff were very friendly, helpful and professional. I have allergies to feathers and they made sure there were no feathers in the pillows or comforter. I also had to leave the hotel before the 6am breakfast, so the front desk personnel made sure I was able to get something from the complimentary breakfast before I left. I would definitely stay at this hotel again! February 17, 2014
Rated 5.0 out of 5.0 by Free extra room for Sr. citizen I called the hotel on the day of check in to say that I'd requested a cot so my 79-year-old mother-in-law could have her own bed (she'd be in the Queen bed; my daughter on the cot). The attendant told me that wouldn't be possible in that room because of fire regulations. When we checked in, though, he told us that he had been able to get us two adjoining rooms, one of which was a handicap room. He gave us the second room for free. We all slept soundly and well and greatly appreciated the extra space. February 13, 2014
Rated 4.0 out of 5.0 by Best place to stay in Mt. Vernon, Ohio This is a very nice hotel and one of the nicest in the area. The only problem with our sleep was the room was to hot so we had to turn the heater off and open the window as much as it would open. Otherwise, very comfortable room and breakfast had a lot of cold and hot options. February 5, 2014
Rated 5.0 out of 5.0 by Overall service and comfort We had a pleasant, comfortable stay. This Hotel was accessible to shopping and dining. Rooms were clean and staff were courteous. February 4, 2014
Rated 2.0 out of 5.0 by No fitness room Non existent!!! I was surprised that this location did NOT have a fitness center. I have stayed at Holiday Inn Expresses in the past and they ALWAYS have a fitness center. February 2, 2014
Rated 2.0 out of 5.0 reservations nightmare i needed a room for a funeral. Called the national toll free reservations number. Rude. Pushy.No special considerations for funeral were available. Once impersonal reservation was made I was connected to some kind of sales promotion trying obnoxiously to get me to accept a vacation package. A vacation deal. I'm trying to go to a funeral and he's pushing-and I mean pushing hard-for a vacation deal!!! I had to become uncomfortably direct before he let me go. I believe it was the IHG rewards club. didn't even want such a thing. I called the local Mt Vernon Holiday Inn Express directly. WHAT A DIFFERENCE!!! NICE! ACCOMMODATING!! Offered a funeral discount and condolences for my loss. Great place!! I will NEVER call corporate again. The local folks are the only reason i will try HI Express again. January 28, 2014
Rated 5.0 out of 5.0 by Great Service Nice place. Clean and comfortable, breakfast could be a little better. January 28, 2014
Rated 5.0 out of 5.0 by Great place to relax Working in the Mount Vernon area for several months I really got to know the Mount Vernon staff well. Charlie was always particularly helpful and could be relied upon to have a reservation lined up when he knew I would be needing it. He was always attentive to anything I needed and helpful to answer any questions regarding the area. January 26, 2014
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