Rated 4.3 out of 5 by 35
Rated 5.0 out of 5.0 by Sheila16 Great hotel
I was in town for a wedding and stayed two nights. I was pleased from the moment I arrived with the exceptional and courteous service when I checked in, and even more pleased with the comfortable and spacious room and complimentary breakfast selection.
I highly recommend this hotel.
September 21, 2013
Rated 4.0 out of 5.0 by bunsofti Great Improvement on the Internet / Cold Swimming Pool
I had never complained but was always disappointed with the internet speed and not being able to watch Netflix and other applications effectively. At my recent stay, they had modified the internet system. I was able to use these functions effectively, albeit a very slight delay. The hotel was full, so that could have been the reason. Overall, very pleased. My only complaint would be the temperature of the swimming pool. I thought it was pretty cold for an indoor pool. Me and my son had to get out as he was shaking cold. The water was not freezing in any way. I just would have expected it to be warmer to take into consideration the AC environment.
September 19, 2013
Rated 4.0 out of 5.0 by Silke805 welcoming and tidy
I love this little Holiday Inn Express. It is welcoming and tidy. Great fitness center within walking distance. Staff are great. Just perfect when you're exhausted from moving your kids in and out of college. Convenient to Walmart for all of those back to school purchases.
August 30, 2013
Rated 4.0 out of 5.0 by BillIN Priorities
When I arrived the desk clerk was conversing with a customer on the phone who was dissatisfied with the room and moving them to another. When she hung up, I was asked to wait with a finger. There was no greeting and when my check-in revealed I was a long standing Priority Club member, there was a canned greeting with no sincerity or even eye contact. Worst greeting I've ever had at a Holiday Inn hotel.
August 22, 2013
Rated 2.0 out of 5.0 by ENrbn Staff nice but room stuffy and tired
Our room was stuffy and humid and looked very tired.
August 10, 2013
Rated 4.0 out of 5.0 by ChristyD3 front desk attendant was so nice and professional!
Other than running out of things at breakfast, I was extremely pleased with my visit. Charlie (?) represented the company especially well as we walked in looking for a room late at night. It was very evident that he sincerely wanted to do everything he could to accommodate us in a friendly manner even that late at night.
July 29, 2013
Rated 5.0 out of 5.0 by maemay Great place to stay
I had searched the internet for a place to stay in the area and this was the first one and only one I called. After speaking to the receptionist I knew I had found a great place. Charlie was more than accommodating, nice guy and very helpful. Glad he was there when we checked in. Comfortable bed, plenty of pillows, clean environment and just an all around great small town. Will definitely stay there again next time were in town.
July 6, 2013
Rated 5.0 out of 5.0 by Mumzie Friendly Location
Location has a "Home" feeling as the staff is ALL knowledgeable and attentive to the requests and needs of guests. Thank you for a wonderful weekend stay, We will return again.
July 5, 2013
Rated 3.0 out of 5.0 by amyk0005 WiFi and TV issues
wi fi was slow and unreliable...made it difficult for me to work from my room at night and I was there on a business trip
Also, TV remote was cheap and the buttons stuck a lot making it frustrating to browse through the channels
June 25, 2013
Rated 5.0 out of 5.0 by DrMo Love the welcome
I love staying at this hotel because the staff (especially Barbara) is so pleasant. My room is always clean and fresh for my stay.
June 6, 2013
Rated 3.0 out of 5.0 by Mykie priority club member
Absolutely no recognition as a member. No welcome, no snack/drink, no acknowledgement whatsoever.
June 4, 2013
Rated 5.0 out of 5.0 by NonnaDJ Excellent Stay
We stayed in the Mt. Vernon area for 5 days and 4 nights over the Memorial Day weekend. The Holiday Inn Express was a complete pleasure. The bed was wonderful and room service was terrific. We were so impressed we booked our next night in Morgantown at the Holiday Inn Express. However, there was no comparison. After staying in Mt. Vernon, the Holiday Inn Express in Morgantown was very poor. Thank you Mt. Vernon Holiday Inn Express for an excellent weekend!
June 1, 2013
Rated 4.0 out of 5.0 by Indybill Night Clerk
On the evening of May 11, my brother and went to the front desk. The clerk was sitting on the couch watching tv and never noticed that we were standing right behind him at the desk. After a short period of time, we finally said something to him. He acted like we were putting him out by asking for some information.
May 23, 2013
Rated 4.0 out of 5.0 by GrammyRose Comfortable place to relax
We were in town for a difficult family funeral and it was such a relief to be able to come and relax at the hotel. The beds were comfortable and clean; the breakfast room was clean and well maintained.
May 11, 2013
Rated 3.0 out of 5.0 by businesstraveler24 room consistency
I stay at this hotel several times a year. Good value & staff is friendly. Money should be invested in hotel upkeep.
This is not the first time I have written this review. One stay the drapes are torn and allow early morning light in, next stay AC not working cooling properly, next stay cable TV not working properly. Room cleanness can also be improved upon. In each case, the staff is nice but does not possess the adequate resources to resolve each issue. I recommend frequent audits of the hotel facilities to improve a consistent Holiday Inn brand.
May 3, 2013
Rated 5.0 out of 5.0 by SJMilw RR 4/13
This is the second time I have stayed at this hotel. Very friendly staff, rooms are nice size and clean. Internet speed in room was great. We have made the Holiday Inn Express hotels our first choice..
April 25, 2013
Rated 5.0 out of 5.0 by sohio Accommodating staff. Pleasant stay
Staff was extremely helpful and polite. Breakfast was plentiful and tasty. Good value.
April 11, 2013
Rated 5.0 out of 5.0 by 1welder1 Great place to stay
I have stayed at this particular hotel for weeks on end and have found that a bad experiance is an anomoly. Staff is great service is great, rooms are clean and warm. I couldn't ask for a better place to stay away from home.
March 14, 2013
Rated 5.0 out of 5.0 by CMPHotelGuest Best hotel I have stayed at in a LONG time!
After previously staying at a not so SUPER grEIGHT in town on my last visit, it was quite refreshing to stay at this hotel. From the moment we were greeted by Charlie to our departure, we were treated with respect as as a customer deserves to be treated.
Perhaps the nicest person we met was the breakfast attendant. She was amazing, hospitable, welcoming, and the perfect sunshine each morning.
My only complaint was the size and depth of the swimming pool.
February 13, 2013
Rated 4.0 out of 5.0 by JayDee56 I would definitely recommend this hotel
A pleasant stay with certainly adequate facilities and amenities.
January 16, 2013
Rated 5.0 out of 5.0 by Bert2 Excellent place in Mt Vernon
Spotless clean, comfortable, friendly. What else to say.
January 9, 2013
Rated 1.0 out of 5.0 by Unhappyinohio Go somewhere else
Out of all of the holiday inns I have ever stayed at ( and being a gold member) this is the worst and only one I have ever given a bad review to. The staff is un-friendly and just not happy to be working here at all, the food they put out was un eatable, the juice machine was broken and the only other choice was coffee, not even any water out to drink, the milk cooler was empty.
The room was dirty, beds are in need of replacing , they are doing construction and the works do not even move to let you out or acknowledge that you are even there.
Just go to another holiday inn even if it is a drive!
December 11, 2012
Rated 4.0 out of 5.0 by DebT unavailable WIFI
Hotel's wifi was unable to handle all of the customers that wanted to use it. I stayed 3 nights and was only able to access the wifi for one night.
December 7, 2012
Rated 5.0 out of 5.0 by mumzie1 Great Stay Away from Home
This hotel is great! All of the comforts of home. Coming back soon. Be cautions of the soda machine, it randomly works and staff cannot give a refund.
November 21, 2012
Rated 5.0 out of 5.0 by Carl618 Excellent service and staff
On an extended stay the staff were extremely kind and helpful.they went beyond the usual expected level of service.
November 19, 2012
Rated 5.0 out of 5.0 by nota Quiet Property
I've stayed twice at this hotel & would highly reccommend it. The only problem I had was my second stay. I had trouble getting comfortable in the bed because there was some type of plastic mattress cover under the sheet that was wrinkled and noisy.
October 27, 2012
Rated 5.0 out of 5.0 by kenyonaloha home away from home
Comfortable , clean, friendly, great breakfast choices.
October 21, 2012