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Rated 4.5 out of 5 by 115 reviewers.
Rated 4.0 out of 5.0 by Send the desk person to charm school! Nice property and good location. Access to shopping and restaurants. The person who checked us in very unfriendly. Very forceful on smoking policy and asked for more personal info but I am a Club Member and have been for ages. What good is it to be an IHG Club Member if you treat me like a suspicious person when I check in? The morning desk person was very sweet and friendly. August 10, 2014
Rated 5.0 out of 5.0 by Worth checking out!! Very nice clean comfortable room. Nice enjoyable breakfast buffet. Convient location. August 9, 2014
Rated 5.0 out of 5.0 by Relaxing rooms and great service I enjoyed the stay at the Mt. Vernon Hoilday Inn and will stay there again. August 5, 2014
Rated 5.0 out of 5.0 by This is a very nice hotel This is a very nice hotel, the location is good as well.I stay at this hotel a lot and the staff has always been very nice and polite. The rooms are very clean and the beds are very comfortable. July 30, 2014
Rated 5.0 out of 5.0 by Value, service and great place to relax after a long day. HIE has set a bar for my future hotel stays.and I am already booked for a stay in Chicago based on my last two stays at HIE. July 30, 2014
Rated 3.0 out of 5.0 by Average Hotel There are very few hotels in Mt Vernon, Ohio and we stayed at this Holiday Inn express. The room set up was unusual in that the sink was outside the bathroom. With my sister-in-law staying with us, it made it awkward to clean up. The air conditioner was next to one of the beds and blew cold air directly on the person sleeping in that bed making it uncomfortable to sleep. The beds were very uncomfortable and hard on the back. There was no fitness room, but you could go downtown to the YMCA to work out which was not a good concept. At check-in, I had to wait at least 8 minutes for the deck attendee to check me in. There was only one person in front of me and he was just asking about renting a conference room. I didn't mind the wait, but at other hotels I have stayed at, they check the staying customers in first. The staff were very friendly and respectful. The breakfast was average, but good. The hotel inside and out was very clean. July 24, 2014
Rated 5.0 out of 5.0 by Comfortable room; friendly staff I usually stay here when coming to Mt. Vernon. Room is comfortable and the location is good for me. July 22, 2014
Rated 1.0 out of 5.0 by Hope you don't want any sleep The AC ran all night and the room was still hot. The bed was the most uncomfortable thing I have ever slept on/ Normally I'm asleep in 15 minutes but not here. July 16, 2014
Rated 5.0 out of 5.0 by Overall good experience, would recommend. Our room had a king bed and sofa bed. Everything was neat and clean and smelled nice. Staff was very friendly. Breakfast was included, and it was more than adequate. There was shopping and other restaurants nearby. The only negatives were that there was a little back up at check-in due to the fact that only one person was on desk duty. Not a real problem, though. The room rate was a little high for the area, but in my opinion, the quality and size of the room made up for it. You could hear the noises from other rooms nearby; thin walls, but not enough to prevent a good night's sleep. Overall, we had no problems with this hotel and recommend it. July 16, 2014
Rated 5.0 out of 5.0 by Overall Comments As noted in different sections, the staff was extremely professional and accomodating to me as a hotel guest during my stay on the properties beginning with the reservationist to front desk staff. I really felt special and the sincerity of the staff was beyond approach.The Continental breakfeast was fantastic and the ladies who cared for my room... I felt right at home. July 16, 2014
Rated 5.0 out of 5.0 by wedding breakfast was great. Nicest hotel in the area. Hope this is 50 characters long cause I am busy! July 12, 2014
Rated 5.0 out of 5.0 by Great Service My husband and I have stayed there for a couple years. We will be there again next year. Our organization blocks rooms for us, we use this Holiday Inn Express every year. And will be returning. July 11, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable with excellent staff Overall, very impressed with this hotel. It was clean, comfortable and an excellent staff. Other than a 4:51 am fire alarm, our stay was great and we would return to this hotel again in the future. July 9, 2014
Rated 5.0 out of 5.0 by Clean, comfortable experience Clean, quiet room. Good breakfast. Overall good experience. July 7, 2014
Rated 2.0 out of 5.0 by Disappointed I reserved 3 rooms for my daughter's wedding party under the impression that there was a wedding discount. In the end I was told there was a minimum of 10 rooms required. This was not made clear. In addition, the service manager was not very friendly, giving an air of rudeness to my daughter, the bride. This did not give our out of state visitors a very good impression of our community. July 3, 2014
Rated 5.0 out of 5.0 by Great Services great service and a good place to stay when in Mount Vernon. July 2, 2014
Rated 4.0 out of 5.0 by super clean room Great clean room and attentive staff. Holiday Inn needs to go back to real eggs instead of the awful powered ones. Other than this a good place to stay. July 1, 2014
Rated 5.0 out of 5.0 by Very Impressed We stayed for one night at this HIE while traveling. The room was exceptionally clean and the beds were comfortable. We had no issues with noise at all. The breakfast had a large variety of hot and cold foods that were kept well-stocked. The staff was courteous. We visit friends in the area annually and will definitely stay again. June 24, 2014
Rated 3.0 out of 5.0 by Always comfortable bed and great service - but room layout was poor The staff was great. The bed is always comfortable - I need the soft pillow or my neck hurts. The soft pillow is the primary reason I stay at Holiday Inn Express. This room layout was poor. The toilet and tub are in a tiny room with a door. The sink and vanity are right inside the hotel room door. This makes it a little like an invasion of your privacy every time you open your hotel room door. The air conditioner was hard to get running properly - it wouldn't come on at first. Then, I had to turn on the heat first, let that run a minute, then switch to A/C. I don't know why, but that worked. The toilet wouldn't flush completely and then when it did flush after a few tries, it kept running until I jiggled the handle. The toilet paper dispenser broke and housekeeping didn't fix it when they cleaned the room. Overall, not as nice as Holiday Inn Express locations where I've stayed in the past. June 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed, clean room, excellent service Very friendly accommodating staff. Conveniently located for our needs. June 21, 2014
Rated 3.0 out of 5.0 by Average Property Average Holiday Inn Express. Beginning to show its age. Bed was just average. Not as comfortable as the newer Holiday Inn Expresses. June 20, 2014
Rated 4.0 out of 5.0 by Exercise The YMCA down the road is a great alternative to the exercise room that is not offered at this hotel. Well worth the short drive if you like to train. June 16, 2014
Rated 4.0 out of 5.0 by OK for Area I've stayed at other much nicer HIE. This one is clean and comfortable. It does not have an exercise room (they used to have a deal with the fitness facility down the street before it went out of business). For the price, I've stayed at nicer places. June 15, 2014
Rated 4.0 out of 5.0 by June Stay Overall the stay at the Mount Vernon Holiday Inn Epress was a pleasent one. The nightly cost is higher than other hotels with similar amenities. The cleaning staff was very friendly and curtious. I did find it odd they would join the customers during breakfast hours. I have mixed feelings about this. June 14, 2014
Rated 5.0 out of 5.0 by Great experience! The hotel staff were the friendliest I have ever experienced. Will stay there again on my next visit. June 13, 2014
Rated 5.0 out of 5.0 by You will be very pleased to stay here. My overview of this hotel is that you won't find a better hotel for at least 6 years to compare with this hotel. They meet your needs and make you feel right at home. I simply loved my stay here and will return if I am in this area again. Management was splendid! Thanks for a Great Stay! June 11, 2014
Rated 3.0 out of 5.0 by Front desk folks need to be trained on IHG Members That sums it up. Otherwise excellent area bike riding paths in the area one of the best I have ever been on!!!!! June 8, 2014
Rated 5.0 out of 5.0 by SJMILW_Bus_Visit This is my 3rd time at this hotel and have never been disappointed. The front desk staff was so friendly, it made the stay that much nicer. Keep up the great work, business travelers appreciate a property like this. June 8, 2014
Rated 4.0 out of 5.0 by Enjoyable Stay Clean and friendly hotel. Relaxing stay and a good night's rest. I'll stay here again when I'm in Mt. Vernon. June 5, 2014
Rated 5.0 out of 5.0 by Comfortable bed I usually have problems sleeping in hotel rooms but this one was very comfortable. The A/C grill vibrated rather loudly is the only bad thing. The room was very clean and I easily notice dirt. June 4, 2014
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