Rated 4.6 out of 5 by 311
Rated 5.0 out of 5.0 by LKH1 Great service
I always receive top notch service from the staff, including front desk, housekeeping and other staff members.
January 23, 2016
Rated 2.0 out of 5.0 by dogs49 Disappointed
Just a warning, when you book a room you may not get the room you booked once you get there. Apparently if someone extends their stay and has been in the room the previous night, they have rights to it. You will be moved to a different room. I booked a 2 queen suite with a pullout sofa because we had 6 in our party. When I checked in they sent me to a 2 queen room. They did not disclose this at the front desk when I checked in, but upon my return to the front desk to indicate it was the wrong room, the staff seemed perfectly aware that they knew it wasn't the right room, however did not disclose this information to me prior to sending me to the room. They did reduce the price and gave us a king suite and complimentary roll away. There was no sleeper sofa in the room. One member of my party had to sleep on the floor. 4 were in the king bed... good thing they were 13 year old girls who were gracious about the situation. There was a blood spot on the sheets when we pulled them back at bedtime. Gross! The breakfast is not replenished as we got there at 9:40 and breakfast ends at 10. There was not much left and apparently we were just out of luck. I do have to say the pool and workout area along with the guest lobby were very nice. It's unfortunate that this policy exists as far as not guaranteeing the room you reserve because otherwise it would be a nice place to stay. (But check the sheets).
January 20, 2016
Rated 5.0 out of 5.0 by josh56447 peaceful experience
I was allowed to check in early. The staff was friendly and helpful. The only bummer was that there is no sauna.
January 20, 2016