Rated 4.5 out of 5 by 266
Rated 5.0 out of 5.0 by Pepper Jo Helpful Staff at Check-In
I've stayed at this Holiday Inn Express many times when I come to Mount Vernon for Destination Imagination Tournaments or Governing Board meetings. The staff is always courteous--especially when bombarded by enthusiastic teams and frazzled Team Managers.
April 26, 2016
Rated 3.0 out of 5.0 by IMAYAhoo Comfy Bed
Great sleep. Excellent Bed. Bathroom starting to show its age. Key cards had to be updated several times.
April 17, 2016
Rated 5.0 out of 5.0 by jvlcal The staff was friendly
We have stayed here many times over the past seven years. We have always had good service and it seems to be the best hotel in the area. the hotel is older than some of the others we have used but it is kept up to standards.
April 14, 2016
Rated 3.0 out of 5.0 by MikeK1980 Great service, cost wasn't justified by room
The room I had was clean, but could use updating. The bathroom fan was very loud. The pool is small, but probably typical of an older hotel. It was very close to a good selection of restaurants and shopping. If you plan on working out, bring your own lock and plan on driving 10-15 mins to the downtown YMCA. Staff were friendly and check-in/check-out were quick and handled easily.
April 11, 2016
Rated 5.0 out of 5.0 by basketball junkie Great place to stay
The hotel was a welcome on a cold, blowing night. The staff was friendly and helpful. Room, common area, laundry room were all clean. Everything in working order in the room. Nice breakfast choices.
April 6, 2016
Rated 5.0 out of 5.0 by Shaz328 Great stay
Room was clean and the staff was very friendly. Will be staying there again!
April 4, 2016
Rated 3.0 out of 5.0 by DPARK The Staff Makes Or Breaks It....
Hotel facility was great - Breakfast and breakfast staff was best I have seen - Fell very short in customer service at the front desk level. Three incidents of poor customer service added up (one I would have brushed off)...Was in town for a major bball tourney - (1) Had one staff member handling check-in for a packed hotel - waited 1/2 hour in line to check in... (2) Ice machines on upper floors were inoperable and front desk staff brushed off as we are busy (3) shower knob in my room was rigged and it took about five minutes of messing with it to get even warm water... Told front desk staff so next person would not have problem, and again, no apology, no writing it down, just a blank stare... Have always been happy with IHG, and the facilities were great, but as I say, poor customer service trumps everything!
April 4, 2016
Rated 5.0 out of 5.0 by Larry of yuboo Very satisfied
We found the check-in went very well, no problems. The breakfast bar was well stocked and the attendant was
efficient even though the hotel had a large number of guests using this feature at the same time.
March 31, 2016