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Rated 3.7 out of 5 by 61 reviewers.
Rated 3.0 out of 5.0 by Nothing Spectacular Nothing spectacular. Room was noisy as the ice machine was on the other side of the wall from the head of the bed. Whenever the refrigeration unit came on, the wall vibrated. Extremely loud, even with earplugs, whenever someone was getting ice. Noisy weekend, with people/kids running up and down the hall. Bathtub was dirty, rest of the room was clean. Staff was friendly and nice, though. Didn't get to try the breakfast, since it was so crowded. June 7, 2013
Rated 5.0 out of 5.0 by Nice hotel and convenience The hotel is clean with good complimentary breakfast. People are polite and helpful. May 28, 2013
Rated 5.0 out of 5.0 by Made graduation visit even more special! How pleasantly surprised to find a "graduation party" (decorations, cake, snacks) in the lobby. What a thoughtful gesture to Ball State graduates and families. May 27, 2013
Rated 4.0 out of 5.0 by Very good value for the money! The reservations were made at the Muncie location due to a wedding. I booked 10 rooms at the hotel and everyone was happy with the rooms, the staff and of course the pool. I chose the Holiday Inn Express not only for it's convenience but also because it is one of the few hotels to offer eggs on the breakfast menu as well as alternatives to white bread and rolls. I would stay there again and would also recommend it to others. April 28, 2013
Rated 5.0 out of 5.0 by Front Desk Your front desk employees were excellent. Very friendly, great personalities. We don't know the gals name, but she is an asset to your facility. April 22, 2013
Rated 4.0 out of 5.0 by Business Visit Stayed for one night at the hotel, room was clean and comfortable staff was friendly and attentive. will be in the area again soon will stay there again. April 22, 2013
Rated 2.0 out of 5.0 by Walls are paper thin.... We have always had a great experience as Priority Club members at any Holiday Inn Express that we have stayed in....until our stay at the Muncie establishment. We were given a room right next to the elevator on 2nd floor. The elevator made a knocking noise that sounded as if it were going to come through our room...so much so that we had to go to the front desk and request a different room. The desk clerk was very accomodating and gave us another room on the 2nd floor, near the end of the hallway. Even after the room change, we could hear the people above us on the 3rd floor whenever they walked across the room. The sound proofing in this hotel was definitely a problem. The price we paid for this hotel was definitely not worth it, as we could have stayed in another hotel within walking distance with better accomodations, and much less noise, for the same price as this one. Our daughter will be attending and playing soccer for Ball State this fall, so we will be spending the night quite often during the soccer season...unfortunately, it will not be at this hotel. March 31, 2013
Rated 5.0 out of 5.0 by Great Service Wish we could have stayed longer We came up to show our Daughter Ball State. The whole experience at the hotel (as well as the University was 1st Class). The receptionest (lady) at the desk when we checked in around 10:00 PM was frendly and very helpful. Breakfast both mornings was good and overall condition of the room was excellent. If our daughter decides to go to Ball State you will see the Nobles back again. March 24, 2013
Rated 4.0 out of 5.0 by Terrific service Thanks to front desk for allowing us to check in early (10:30 am) as my wife had to get ready for a sorority outing with our daughter, a sophomore at Ball State. March 22, 2013
Rated 4.0 out of 5.0 by Overall experience In previous Holiday Inn Express experiences I have found the staff to be much more engaging and outgoing. The staff at Muncie is not UNfriendly, just not as friendly as I have grown to expect. The hotel is very neat and very tidy; however, I have found it extremely difficult to regulate the temperaturn in my room. It is either "too hot", "too cold" and I just can't seem to find "just right". The bed and bed linens are very comfortable. March 21, 2013
Rated 3.0 out of 5.0 by More Parking Space needed Not enough parking available. Pillow top mattress would add to comfort. Dissapointed that Hotel was several miles from expressway. March 9, 2013
Rated 5.0 out of 5.0 by Great Stay The housekeeping staff was so nice and accommodating during our stay. Great place to stay! March 8, 2013
Rated 5.0 out of 5.0 by Very nice hotel Our volleyball team stayed here for a tournament and we had a wonderful experience. Nice rooms, great lobby for socializing, wonderful breakfast, and great staff. The only negative was the Saturday afternoon/evening desk clerk, who made it her mission to make our daughters miserable. They were talking & laughing as a group in the lobby at 5:00 in the evening, and you would have thoguht they were running amok through the halls of the hotel at midnight. she was young , and new to her job, so I guess I understand. But she was not very understanding. The breakfast attendant, ont he other hand, was WONDERFFUL!! A very nice older gentleman who was great with the kids. He made our stay that much better. March 6, 2013
Rated 2.0 out of 5.0 by Disappointed As a regular traveller for business I have stayed at four holiday Inn properties in the past 2.5 weeks. During my stay in Munice, a large winter storm was heading towards Indiana, thus I decided to shorten my stay by one day to drive to columbus safely (staying in the columbus Holiday Inn for the night) prior to my departure the next day. It was during the progress of my work day, and updated travel advisories that I made the decision to cut my stay short. Upon my checking out, I was told by the hotel manager that they would have to charge me for the night. Given my room was clean, and the number of stays I made with Holiday Inn, I was to say the least very disappointed. The manner in which he talked to me was very abrupt, and "I refuse to help you". So given that I will be back in the Indiana area for business, I will not be staying at this Holiday Inn property. February 27, 2013
Rated 5.0 out of 5.0 by great service My family loves the Holiday Inn Express and stay at them where ever we travel. It is always a great value for the money, especially since they serve a complete breakfast. The rooms are always clean and neat; and we love the mini refrigerator and microwave. The staff is always friendly and helpful. This is the first time we stayed in Muncie. The staff was the best of any hotel we have ever stayed in. They were very friendly and personable. They went out of their way to help us with a few unusual requests. We will definitely be staying there again. January 27, 2013
Rated 4.0 out of 5.0 Home away from home I found this property very comfortable as it is located in a central place. Everything was on reach. The staff were helpful and friendly. They made it easy for me to get around. January 8, 2013
Rated 5.0 out of 5.0 by Very clean and great service We stayed 4 days over Christmas and the staff made us feel right at home during the holiday. Everything was very clean and the staff was friendly and helpful. Rooms were well designed and beds were comfortable. We would definitely stay there again. Thanks Muncie Holiday Inn Express January 2, 2013
Rated 4.0 out of 5.0 by room telephones The room telephones have been wiped so many times the crud has crusted up the push buttons on the phone! December 6, 2012
Rated 5.0 out of 5.0 by Staff I always enjoy staying at this HIE. The staff is always very welcoming and helpful, and I love to tell the story about my washing the breakfat trays a few years ago. Sorry to have missed Pat at breakfast last week and the two "Rushville belles." December 4, 2012
Rated 5.0 out of 5.0 by Nice Stay Have been here before and the property is very well kept. Had a nice stay November 14, 2012
Rated 4.0 out of 5.0 by Clean and Comfortable We stayed here for an overnight visit to Ball State University. The room was a good size and clean. It had a flat screen TV, micro and coffee maker. I had no complaints other than the breakfast was just your ordinary continental. They do have not items but don't have all available at the same time. I would stay here again. November 4, 2012
Rated 4.0 out of 5.0 by Business Trip Stayed here for three nights for business locally. Arriving in the afternoon, I was met by four staff members, one of which held the door open for me as I entered with my three pieces of luggage. Fresh-brewed coffee & baked cookies were available. I was recognized for my status and given a room on the top floor away from the elevator and near the stairs. Room was clean, comfortable, and quiet. Meijer & Walmart are nearby for groceries. I didn't experience the breakfast or use the pool, but the fitness center was well-equipped and I would expect the facilities not used were more than adequate. 2nd and 3rd days, there was pumpkin pie in addition to the cookies, of which I availed myself to partake. It was apparent the staff were genuinely interested in assuring I had a comfortable stay and I would highly recommend the HIE - Muncie. October 23, 2012
Rated 4.0 out of 5.0 by Good service Overall good experience. Have stayed here before. Would stay again. October 15, 2012
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