Rated 3.7 out of 5 by 59
Rated 3.0 out of 5.0 by BigDogDaddy66 Average Stay with Excellent Service
Had a average weekend stay, between a kid pulling the fire alarm and people running up and down the hall, it was pretty much average. The young lady working the front counter was very friendly and very helpful, went out of her way to help me get an xbox online by providing me with information and a contact number to their IT department. The wife and I had high hopes for this weekend, stayed in a king suite with whirlpool, thought we would have a refridge and microware, but was disapointed when we did not see either of them. As previous stated (others) the rooms seem outdated and not as clean as they should be. I have seen many commericals where they advertise a great night sleep at Holiday Inn Express, but with the rock hard beds I was not able to sleep much at all. I do hope with the renovations they have plan, they fix some of the issues that some of the reviewers have addressed.
May 20, 2014
Rated 1.0 out of 5.0 by Eric5678 hotel smells bad
The elevator and second floor hallway smelled like someone had gotten sick in them. Weeks ago. It maybe time to clean some carpet. Also while you are cleaning you should maybe clean the room chair in room 216. It looks as if someone thought it was the toilet. "Water" stains all over it. The shower curtain has brown stains on it. The door to the room needs fixed. Way to much light coming in from the side and the bottom.
May 15, 2014
Rated 5.0 out of 5.0 by LesB0 Great Service
From the moment we checked in, we were treated with kindness. The young lady waited on us promptly and was very courteous. Breakfast was fresh and presented well.
May 6, 2014
Rated 3.0 out of 5.0 by Blount65 Average
It was an overnight stay. Room furniture was kind of dated. Disappointed that there was no microwave in the room. Overall it was an ok stay.
April 30, 2014
Rated 1.0 out of 5.0 by ken5768 HORRIBLE HOTEL AND STAFF!
We called ahead as we needed a crib - not a pack and play. We were assured by the lady (I will omit her name) that they had 1 crib and they would hold it. When we checked in - there was NO crib - they gave it to someone else - and had NO rooms with 2 double beds, so we got no sleep that night trying to get our toddler to share a bed with us. The hotel could NOT have cared less - on our checkout bill they had the NERVE to write "FAREWELL".
April 20, 2014
Rated 3.0 out of 5.0 by Lee337 Did not acknowledge me as a member.
No welcome bonus points were given for being a IHG Member. Also I needed to print something off and they hotel did have a guest friendly printer. When I check to see if they could do it at the front desk I was told no.
April 14, 2014
Rated 4.0 out of 5.0 by Susan9686 Only one complaint
Great place and great service. I even left my glasses and they shipped them to me right away. Only complaint is that we were in town while my daughter visited Taylor University and we picked this hotel from a list provided to us by the university stating that they offered discounts to parents. Upon arriving at the hotel, I was told they would check into it, but in the end, they did not get back to me or discount my room. We may have chosen a different hotel if we had known this. Since my daughter will be attending there in the fall, I am sure we will be visiting often and I think it would have been of benefit to them to give us the discounted room this time so when we return we would stay there again.
April 7, 2014
Rated 4.0 out of 5.0 by Razorbacks2 3rd honeymoon
The HDI Express is a nice place to stay on I-69. It is a nice treat along the way out in the middle of nowhere. I will say they need to vacuum the the south end stairwell a little more. My lovely wife and I stayed at the inn twice on our 3rd honeymoon (going and coming) and the stairwell steps were dirty both times. Other than that, it was a very good (well kept) place.
April 6, 2014
Rated 2.0 out of 5.0 by EriksM Lack of attention to detail
Courteous staff at check in, however this was the end of a surprising stay that missed many points. First, when I plugged my mobile phone behind night stand there was wrappers, food and pen from who knows how long ago. When I walked in the bathroom in my room a towel was hung with a big brown stain facing me. The next morning a went down for breakfast and the blueberry muffins where stale and hard. Very doses pointing stay. I will no longer use this HIX. Eriks
March 22, 2014
Rated 5.0 out of 5.0 by Jack/Lois Great place to stay
I had car, tire problems. And the staff STEVE and GINGER went above and beyond to help. Their service is what makes Holiday Inn GREAT. I'll go back again and again. Thank you Steve and Ginger for your help and kindness. I will remember your kindness for a long time.
March 11, 2014
Rated 4.0 out of 5.0 by tlc47 Excellent location, quiet and comfortable
The Gas City location is central to my work needs part of the year. The Holiday Inn Express Gas City provides me with a quiet room to work and comfortable bed and other amenities to keep me rested and refreshed.
February 28, 2014
Rated 2.0 out of 5.0 by Rod14 Decent hotel but showing its age
Staff attentive but hotel is starting to show its age with worn carpets, musky smell as you enter the facility.
Rooms were too hot with poor Heating controls and the ovewhelming smell from the room deodorizer was unpleasant.
February 3, 2014
Rated 5.0 out of 5.0 by jstorrow1 Lovely Hotel!! Emmett and his staff are wonderfulq
I had seen this hotel had started to decline in service and cleanliness the last time we stayed here back in July but Emmett has really turned this hotel and staff around we will be returning for years to come great job guys!!!!!!!!!!!
January 9, 2014
Rated 5.0 out of 5.0 by codysworld Awesome Stay will be coming back for years to come!!!!!!!!
Our son recently started going to Taylor University and we chose this hotel and let me tell you it was great Chris,Ginger, and Charlotte are all wonderful at the desk and Julie was awesome in the morning handling the breakfast we will be returning for many years to come thanks to all staff at Holiday Inn Express Gas City IN!!!!!!!!!!!!!!
December 27, 2013
Rated 3.0 out of 5.0 by Davey2013 Disappointed this time
My family and I have stayed here several times since we have a child at IWU. Our other experiences have been good but this last time was disappointing. The room was ok but you could tell people had been smoking in it. the chair and the autumn were stained and dirty and I am not sure how well things were vacuumed. Since it was just myself on this visit I and I arrived late and was just needing a place to stay I did not say anything. I was tired and the bed was comfortable. In the morning the breakfast was wonderful as always. I also noticed that they raised their rates again and I really do not think the room is really worth the price. I will probably give it another try.
December 14, 2013
Rated 3.0 out of 5.0 by PlatinumatManyChains Breakfast - Worst of all chains
Holiday Inn Express nation wide has the worst breakfast of any major chain. Eggs taste manufactured, even the boiled ones.
November 29, 2013
Rated 5.0 out of 5.0 by Hammonds1 Love the hotel and the staff
I love this hotel and the Great Staff will be back for many years to come.
November 15, 2013
Rated 3.0 out of 5.0 by Heifer Poor for the price
Carpet in desperate need of shampooing. Furniture not compatable with room price. Food not up to par with other Holiday Inn Expresses.
November 15, 2013
Rated 5.0 out of 5.0 by Matt27 Great Stay at this Great Hotel/Resort
Great rooms, great service, great breakfast. I was here on business, but it felt like a vacation in this place.
October 28, 2013
Rated 2.0 out of 5.0 by biguy51 And this bed was too hard
Tough to sleep on a bed that feels like concrete and the sheets were so tightly tucked in they could not be loosened enough to use normally.
October 22, 2013
Rated 5.0 out of 5.0 by 3925oak Great room and very clean
The room was very nice and clean. The bed was very comfortable.
October 17, 2013
Rated 5.0 out of 5.0 by Hawkie !
We really enjoyed our short stay there. The staff was very friendly, helpful and professional. The beds were very comfortable. We couldn't have asked for a better breakfast. Would definately would stay there again if we are in the area!!
October 16, 2013
Rated 5.0 out of 5.0 by Kitten27 Great Service
We have stayed on several occasions and the service has always been excellent. The staff is friendly and helpful. Our room has always been clean and pleasant. The breakfast is always good and plenty of food. We have stayed at least three times in which the hotel has been completely booked and the service is just as good, which is not always easy to do. We will be in this area several more times in the next two years and plan on staying at this hotel every time.
October 9, 2013
Rated 1.0 out of 5.0 by TrojanFan These Trojan Fans will not be back....
Over the past 6 years or so we have had occassion to stay at this property multiple times. Unfortunately, the property has not been well maintained and it has declined in its condition. Clearly no one inspects the housekeeping, our room was not clean the first night; because we complained the room was cleaned well after the first night. The chair in our room was so vile that we ask that they remove it from our room. The first night the floors were not clean and the room felt dirty. When we called the front desk, the clerk expressed that she was new and seemed unsure of what to do with our compaints. When we spoke to the manager, he was also new. He did try to make it right with us but it is difficult when you are forced to stay in a room that is not clean and you are paying BIG BUCKS for. The price of the rooms varies greatly depending on local events and it is very frustrating that they charge the price they do.
We will not return to this hotel...... The rooms do not have a frig, no microwave, the elavator only worked part of the time, the bed was not comfortable, the pillows were lumpy...everything was below standard. We will not go back even if it means we have to drive an hour to Indy.
October 7, 2013
Rated 3.0 out of 5.0 by Azie Room Comfort
The James Dean Festival was in progress. When I called room service about a stopped up commode, I was told that only 1 staff person was on duty and there was no one available to help me. I could request a plunger. This weekend is much too busy with a full hotel to be understaffed. Prices are extremely high for this particular weekend. Therefore, no paying guest should be expected to unstop the commode. This was my first negative experience at this hotel and I have stayed there multiple times.
October 2, 2013
Rated 5.0 out of 5.0 by Tim411 all excellent staff GREAT
Would recommend for business or pleasure . Staff very helpful for all area
September 27, 2013
Rated 2.0 out of 5.0 by Gammyof1 Lumpy
Overall the stay was alright, however arrived late and left early. The bed was hard, and the pillows were lumpy. I have been at other Holiday Inn Express and the matress and pillows will much nicer, premium compared to this.
September 23, 2013
Rated 4.0 out of 5.0 by Wildcat21 Worth the stay
Comfortable bed. Nice little hot tub and pool. Yummy breakfast-cinnamon rolls are the best. Wonderful service at night. Terrible service in the morning with the different staff.
September 5, 2013
Rated 3.0 out of 5.0 by TCS75 Quality Control lacking
Room appeared to be clean until I found a dirty sock under the chair. Carpet needed to be vacuumed under furniture and drapes.
The tile in the bathroom was cracked.
Breakfast was OK.
September 4, 2013
Rated 5.0 out of 5.0 by Jesusreigns Great service and wonderful hotel!
I have stayed here 4 nights in the past 3 weeks and it is a wonderful place to call home. The staff are friendly and the rooms are spacious and clean. Breakfast is wonderful as well. This is a great example of the high quality I have come to expect in the Holiday Inn brand of hotels.
September 4, 2013