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Rated 4.2 out of 5 by 131 reviewers.
Rated 2.0 out of 5.0 by Expected better than received Front desk staff at check-in not overly friendly or helpful. Originally checked in 50 minutes past posted check-in time of 3PM August 25, 2014
Rated 2.0 out of 5.0 by Disappointing The hotel may have "Waterfront" in its name, but don't expect a view of anything other than a parking lot and maybe a big box store in this sad area of chain stores. The entrance requires that one hoist luggage down several stairs or else go the long way around to a ramp -- odd. The front desk clerk was professional and helpful, and the cleaning lady flashed a friendly smile. But the room was not clean. The bathroom floor was slippery -- I noticed drops of oil all over the floor. Hmm. Then I noticed that the foot blankets on both beds were dirty -- crusty! Ew. The sheets were itchy. Other than that, it was ok. I used to think I could rely on the Holiday Inn brand for cleanliness and comfort but this is the third stay at a place I found sub-par. I will look for other options for my coming trips. August 25, 2014
Rated 5.0 out of 5.0 by Friendly staff and great value Very pleasant experience. Location in shopping mall is very convenient. Staff was very friendly and helpful. Refrigerator in room was a definite plus. August 25, 2014
Rated 4.0 out of 5.0 by Great service The staff at this hotel are extremely helpful. The rooms are a bit small but are very clean and comfortable. August 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean rooms This is a nice hotel in a nice area. We would come back and stay again. It was typical for a Holiday Inn Express. August 22, 2014
Rated 5.0 out of 5.0 by Always come back to this hotel Staff are very friendly at desk and in breakfast area. Very good location to down town and other Pittsburgh areas. I have stayed here many times and have never had an issue. August 22, 2014
Rated 4.0 out of 5.0 by Pittsburgh East - Mall Area Typical Holiday Inn style as expected. Near-by to-go restaurant bothered late night sleep. August 21, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service with value for money I spend many nights per month in hotels for work, Holiday-Inn Express, is my first choice even though my entitlement is for higher value. Its great value, friendly staff which most of the time is willing to help/assist (there were few exceptions in past, this one is good). Holiday Inn maintains the standards. I'm happy and with this brand and will come back where possible to Holiday Inn Express. S S August 20, 2014
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