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Rated 4.3 out of 5 by 175 reviewers.
Rated 5.0 out of 5.0 by Excellent value; Great Hotel The hotel and staff were excellent. The room was clean and as very nice. It is always nice to be able to feel comfortable while traveling away from home. Great Stay! October 30, 2014
Rated 5.0 out of 5.0 by location good location, newer hotel, lots of shopping and food. not to far into the city October 29, 2014
Rated 3.0 out of 5.0 by Disappointed in hotel I was very disappointed when arriving at the hotel. Staff was very pleasant. Room was the smallest Holiday Inn room I have ever seen! Not even enough room to pass another person between bed and dresser! I really don't think this property lives up to the HI reputation! As I said the staff was pleasant and the breakfast was nice with plenty of choices. (Nothing outstanding from any other HI) I would not recommend this property to anyone. I am really sorry that I wasted my points on this visit. October 29, 2014
Rated 5.0 out of 5.0 by Good location and excellent service Conveniently positioned to shopping and restaurants hotel, good service, well served breakfast. October 29, 2014
Rated 2.0 out of 5.0 by The Worst Experience I had reserved four rooms for our family over a three day period to attend a funeral. The four rooms we not very clean and all 4 had the smell of a locker room. One of the days my room was not even cleaned. I finally asked for a room deodorizer which they provided but unless you were spraying the room every few hours it did not last. Rooms are small and dimly lit. It's located in a nice location but I would recommend spending your dollars elsewhere. It was priced like a Holiday Inn but certainly not up to their usual standards. October 28, 2014
Rated 4.0 out of 5.0 by Last visit to your hotel Your prepayment and cancellation policy are unlike any other that I have stayed at in the HI chain. Once you make your reservation you are stuck with it for at least one day otherwise you will charged for a one night stay. This really effects your last minute plans. The idea of an advanced booking rate discount for the non-cancellation policy only works if the rates for your reservation don't change everyday. When they do you are not really getting the great deal you thought you were getting. I signed up for the advanced rate only to find out that my first night was more expensive than the others. Not explained in the reservation. While your hotel is convenient to the entire area, I'll find another hotel in the area to use on my monthly visit to Pittsburgh. October 27, 2014
Rated 5.0 out of 5.0 by All is good I found the staff extremely courteous and helpful. They were able to help with any and all of our needs. The facility, while unassuming from the outside, looked clean and fresh inside. Breakfasts were plentiful, varied and very well kept by both of the staff members. I would stay there again without any qualms. There is nothing that I would find the remotest problem with. October 23, 2014
Rated 5.0 out of 5.0 by Outstanding stay!! Everything was great! The hotel was extremely clean, the staff were awesome and its next to everything you'll ever need!! I would most definitely stay in this hotel the next time we are in the area. October 22, 2014
Rated 4.0 out of 5.0 by Great staff. This was a fairly new property, 1-2 years old. It's a small hotel, but it's in a convenient location, i.e. in the Waterfront shopping area. The staff was so nice and courteous. The room was clean. As with all Holiday Inn's, I think the decor could be a little more modern, but I can't really complain, everything was in good shape and clean. The hotel provided a complimentary breakfast buffet, which is great. It's small but enough to get you started with your day. October 21, 2014
Rated 5.0 out of 5.0 by My 3rd time visiting this location. I travel a lot due to my job, I must say that I can always count on Holiday Inn Express to have a location that's close to wherever I'm going. This location is convenient and everything that you need is close by. When I stayed before @ this location I remember having a small refrigerator in my room unfortunately I didn't have one this time. Other than that I will stay @ this location again. The staff are always helpful and it's nice to be greeted by a smiling face in the morning and telling you to have a good day. The lady that works the breakfast area is always pleasant and has a smile. Thanks for a wonderful experience. October 18, 2014
Rated 5.0 out of 5.0 by excellent need safe, small refrigerator in room otherwise everyting was okay. October 18, 2014
Rated 5.0 out of 5.0 by Attentive staff and clean room A wonderful weekend getaway to Pittsburgh where the hotel was clean and staff provided great service. October 17, 2014
Rated 5.0 out of 5.0 by Breakfast was amazing! I have never had such a fantastic free breakfast buffet experience. The food was great, and there were so many choices! October 15, 2014
Rated 4.0 out of 5.0 by Very Comfortable bed and greaat service The bed was exceptionally comfortable. The room was cleaned each day with great detail. October 15, 2014
Rated 5.0 out of 5.0 by Had a great experience This Holiday Inn Express was great. The breakfast was awesome and much better than most place. Everything else was very nice too. October 15, 2014
Rated 5.0 out of 5.0 by Waterfront is a great place to stay This is our second stay at this location, and we enjoyed it very much. The variety of restaurants and shops at the Waterfront is great. It is also convenient to downtown Pittsburgh, Kennywood Park, and many other local attractions. October 13, 2014
Rated 5.0 out of 5.0 by comfortable and clean very relaxing, comfortable, and affordable, helpful staff that assisted in getting us directions to where we wanted to go October 8, 2014
Rated 5.0 out of 5.0 by Great Stay Staff friendly, allowing us to check in early. Room was clean. Close to lots of stuff. October 8, 2014
Rated 5.0 out of 5.0 by Amazing staff Chris at the front desk was awesome. The rest of the staff was always polite and great as well. The rooms were clean and comfortable. The bed was a bit too hard for my taste but my husband slept well. The internet is quick and reliable. The breakfast was just ok. There was not a lot of variety in the hot food day to day and the cold options never changed. After two days, we went out to eat. In all, the hotel was clean and new and neat - we'd definitely stay there again (just not for breakfast) October 2, 2014
Rated 5.0 out of 5.0 by Pittburgh East Hotel was very nice and conveniently located. Front desk staff is A1 top notch. September 30, 2014
Rated 5.0 out of 5.0 Great Service Staff was warm and welcoming and seemed to have a smile on their faces at all times. The time that we spent at the hotel was a mini vacation while we were dealing with an important family issue. Staff was also very observant making sure to ask how we were doing, how is you stay, have a good night ect. Overall a great expierence and we will be going back soon. September 29, 2014
Rated 5.0 out of 5.0 by Pittsburgh Clean hotel with an attentive staff. breakfast was varied and of high quality. Would recomend this hotel. September 26, 2014
Rated 5.0 out of 5.0 by Great location and service Room was as expected and close to everything. Will stay there again September 23, 2014
Rated 5.0 out of 5.0 by Great Location,Great Staff Will stay there again on next visit to Pittsburgh,Our experiance was very good and recomment this hotel to every one who travels to thi area September 22, 2014
Rated 4.0 out of 5.0 by Great! I have been staying here often on my business travels to Pittsburgh. Rooms are always clean and neat, the manager (John I believe) always bends over backwards to make sure I am taken care of. Will always stay here on my trips to Pitt until they tell me not to. September 22, 2014
Rated 5.0 out of 5.0 by Mark at front desk was great! Appreciated the friendly service. The hotel provided everything we needed. Thx. September 21, 2014
Rated 5.0 out of 5.0 by Great hotel on the inside We would stay at this hotel again. The room was clean and comfortable, and the staff went out of their way to make us feel welcome. Just don't be surprised to drive up and find the hotel in a strip mall parking lot. You won't get a great view or a relaxing outside experience, but on the inside the hotel was great. September 17, 2014
Rated 5.0 out of 5.0 by Great bed, TV, etc. Everything was at least very good; the cleanliness and accoutrements were splendid. September 16, 2014
Rated 5.0 out of 5.0 by Downtown convenient but suburb living Excellent location of this new HIE with all the convenience to downtown and comfort of the riverside. In a shopping center with local restaurants and stores at your back door. Well managed HIE with excellent service and breakfast bar. One of the best of this trip !! September 16, 2014
Rated 4.0 out of 5.0 by I'd stay again There are plenty of food areas around etc, about what you expect from Holiday Inn Express. Same bad breakfast and poor coffee you find at all of them though. September 15, 2014
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