Rated 3.9 out of 5 by 326
Rated 3.0 out of 5.0 by Kindheart Not the best stay
I have stayed 7 times at this hotel this year, but this was easily the worst.
It started with the check in, long queues (>15 Mins) no one at the IHG rewards club check in. No recognition of Rewards club status, until I prompted.
Then WiFi, something wrong, possibly too many users and the IP lease kept expiring. Tried to use a mobile device but every time I entered the right information it would take me back to the start in German. Sometimes it accepted, so I know I wasn't doing anything wrong.
Then the breakfast, this was temporarily in the large conference room downstairs, crowded, tables not cleared, and very little food. Fresh fruit bowl empty, no Knifes and Forks, no yogurts, very little of anything.
Lots of minor issues, mini bar not topped up over a 3 night stay, couldn't dial reception from the phone had to go through the operator each time, strange pillows, not the normal soft and firm choice. No Platinum member upgrade.
I chose a business hotel for it's WiFi, when that doesn't work as a frequent traveller you struggle.
The gentleman at check out did his best, removed a breakfast, removed some pringles, but at the end of the day it was not a stay that worked.
June 22, 2014
Rated 4.0 out of 5.0 by Serge Weekend in Berlin
Great place, very nice view on the top floor! Good breakfast !
June 21, 2014
Rated 2.0 out of 5.0 by Traube Leider ein enttäuschender Aufenthalt!
Ich wollte 3 Nichtraucherzimmer, da das Hotel seit Juni ein Nichtraucherhotel ist, hatten wir auch Nichtraucherzimmer! ABER, es waren bis zu diesem Zeitpunkt Raucherzimmer gewesen! Ein fürchterlicher Geruch! Die Fensterscheiben waren innen verschmiert!
Eine leere Proseccoflasche stand schon bei der Ankunft im Zimmer!
Wurde auch nicht entfernt!
Es waren Tabletten vom vorherigen Gast noch auf dem Fußboden zu finden!
Das Frühstücksbüffet war schwach!
Wir waren noch eine Woche zuvor in Berlin im Holiday Inn, war alles super gewesen!
June 21, 2014
Rated 4.0 out of 5.0 by nass002 Visa reserved funds where not release even check out is done long time
I have the first bad experience in my life at this hotel regarding fund not to be released on my Visa Card even long time check out is done. i wonder why this happened in such soundy hotels, i am still traveling and badly need this fund to be released.. i mentioned this several times to reception staff but no action although they promissed to do it. but no luck untill now.
June 18, 2014
Rated 5.0 out of 5.0 by JTB2 Excellent Experience
Great location to all shops, restaurants, bars and trains (all of downtown). Very friendly staff. Staying at this hotel enhanced my experience in Munich by exceeding my expectations. Knowing that I can stay at this property makes a future visit to Munich a 100% guarantee.
June 17, 2014
Rated 4.0 out of 5.0 by Scratchmo Great location, good service, nice pool.
This hotel is well located next to some interesting restaurants, shops, museums and cultural centres.
Subway/train stations and tram/buses are all within 5 minutes.
Clients are a healthy mixture of business folk and tourists. Staff speak good German, English and other languages.
Swimming pool is clean and often unused after 7pm so if you just need a quiet swim, go then.
June 17, 2014
Rated 5.0 out of 5.0 by Drs53 Great Location
This is a good hotel near the subway and all the sights, excellent breakfast, good pool and friendly staff.
June 15, 2014
Rated 5.0 out of 5.0 by GFMT Modern hotel, friendly staff, great location
A short business stay for a 2 day conference. Fantastic service: friendly and flexible staff in all interactions. Very comfortable bedroom - it looked brand new and was immaculate. All the important things were spot on: air-conditioning worked well (as Munich suddenly seemed to have a heat-wave!); powerful shower; very comfortable bed; great breakfast.
Great location - close to several attractions and a short stroll to a local Bavarian beer garden! Looking forward to coming back for a few days on leisure.
June 12, 2014
Rated 3.0 out of 5.0 by HS68 Rooms standard are average
Corridor outside the room wasn't smelling good , Staff weren't that friendly compared to other Holiday Inn staff , rooms are below average , look outdated , don't know would never go there again , didn't have that good impression ,
Only good thing , they have excellent breakfast like any other Holiday Inn Hotels
June 11, 2014
Rated 4.0 out of 5.0 by Il Gattopardo Nice hotel near the German Museum.
I stayed at this hotel for a meeting. The best thing with this hotel is its rich breakfast. Also location is nice because you can walk to the hotel directly from the Rosenheimer Platz station though subway. It is quite nice in particular in a rainy day.
June 9, 2014
Rated 5.0 out of 5.0 by Weltenbummler6422 Erster Aufenthalt in München (privat)
Hervorragendes Hotel, von ausen mit der Anbindung etwas unscheinbar, holt die Bewertung aber innen wieder heraus, sehr freundliches Personal, super Frühstücksbuffet, Zimmer sehr sauber und angenehm, abends wird (wie üblich) die Klimaanlage heruntergefahren deswegen rechtzeitig auf Schlaftemperatur bringen
June 9, 2014
Rated 2.0 out of 5.0 by Catweasel7407 Durchschnittliches Hotel
Obwohl wir im IHG Rewards Club sind, konnten wir bei der An -
reise bis 16 Uhr unsere Juniorsuite nicht belegen - war angeblich noch nicht sauber - und wurden in einem anderen Stock nach dreimaliger Nachfrage verlegt. Das Hotel ist für meinen Geschmack zu groß und an der Rezeption gab es immer wieder
sehr lange Warteschlangen. Zu wenig Personal. Auch im Frühstücksbereich war erst nach längerem Suchen ein Tisch zu bekommen. Das Frühstück war nichts besonderes, aber o.k.
Das Parkhaus war mit 20 Euro pro Tag wesentlich zu teuer.
Im Jahr zuvor besuchten wir das Holiday Inn in Hamburg. Das war um Klassen besser. In München werden wir uns das nächste Mal wohl wieder eine andere Unterkunft suchen.
June 8, 2014
Rated 3.0 out of 5.0 by rgalivan rgalivan
Hotel in an excellent location convenient to city attractions, public transportation and restaurants. However, the rooms are not great and the staff service is very poor.
June 5, 2014
Rated 4.0 out of 5.0 by D Ma Good overall
Good location, and service of reception staff, comfortable bed and room. Just one thing the boiling tea pot is rusty inside. Suggest change another brand, and putting complimentary bottle water .
June 4, 2014
Rated 4.0 out of 5.0 Excellent Breakfast
Positive: Location, Excellent Breakfast, Excellent Staff (Especially Can and Hayrettin at reception) from reception to cleaning ladies, always polite, kind and helpful.
Negative: Rather expensive hotel, Lack of Facilities (Small lobby, small breakfast hall, lack of other facilities inside the hotel to spend time
June 3, 2014
Rated 5.0 out of 5.0 by Fiorentina Sauberkeit
ich würde dieses Hotel weiter empfehlen, da es sauber und freundlich ist.
June 3, 2014
Rated 4.0 out of 5.0 by Hotelgästin Freundlicher Service und gut erreichbar
Das Hotel ist direkt mit dem S-Bahnhof Rosenheimer Platz verbunden und dadurch sehr gut erreichbar. Das Personal ist freundlich, das Essen gut und die Zimmer sauber. Kein Ort für ein romantisches Wochenende, für eine Geschäftsreise aber durchaus zu empfehlen.
June 2, 2014
Rated 4.0 out of 5.0 by Zemmer Eifel Business trip great location
Whenever I make business trips to Munich, I try to stay at the Holiday Inn City Centre. I love to stay there because of the location close to the City centre adjacent to the S-Bahn station Rosenheimer Platz and the cleanliness of the Facility.
It’s a good Hotel for a reasonable price in an outstanding location. The multilingual Staff is skilled and very friendly.
During the summer months it’s very busy and heavily occupied by tourists from around the World.
May 28, 2014
Rated 5.0 out of 5.0 by Reisender Great Stay
Nice hotel and good breakfast. Again I had a great stay. Thanks for your hospitality.
May 27, 2014
Rated 1.0 out of 5.0 by RBHK THE WORST OF HOLIDAY INN
When making a booking in what looked to be a normal hotel turned into a bit of a nightmare.
On arrival and check in the poor standard was visible.
Having 500 plus rooms and 2 people at reception for check in already gives an indication of the service.....(EXTREMELY POOR)
while waiting in the queue one would be expected to be served in turn, however when a queue breaker came in and asked for her luggage the receptionist walked away for a long time to help a queue breaker leaving only one check in staff for a hotel with 500 rooms.
After check in I get to my room to find out no air conditioning, on inquiry am told its not hot enough for it to be switched on.
No adaptors available, no service at reception or at least a 15 mins wait for service. Next day I converse with another guest who claimed he had strong air conditioning, could it be that he was white and I am not and therefore he got something I didnt.
May 23, 2014
Rated 2.0 out of 5.0 by Sir Robert Not my favorite Holiday Inn
Quite a lot of problems.
1. Queue for check in and check out is tedious - we checked in on Monday out on Tuesday and back on Thursday for 2 more days, each time a long wait.
2. Breakfast is poor quality - no real OJ and auto coffee not good enough (when the machine is working)
3. Room not made up until after 4pm one day. We were told "We have 600 rooms and can't do them all at the same time"
4. Garage parking fee exceeded Euros 20 per day.
5. Not that you can do much about it but the rooms are too small.
6. Location is actually not the City Centre
May 23, 2014
Rated 4.0 out of 5.0 by slwcheong “Great Location”
Located on a main train route the Holiday Inn Munich City Center was in an ideal location. 5-10 minutes on the train which were really frequent. Check in as a was fast and easy.
Insufficient lighting in the room though.
May 16, 2014
Rated 4.0 out of 5.0 by Gardar V Top location
Stayed there for two nights, room very clean, a bit small but quiet and very nice. Staff very helpful and polite. This location is excellent in Munich, just 1 km from Victuals Market and surrounded by various restaurants, bars and shops. Fair priced consider location. Would recommend to my friends and family anytime. Thanks IHG.
May 13, 2014
Rated 4.0 out of 5.0 by Checkout IHG Reward Club - Gold Elite
At check in I was denied to have the Point certificate or the free drink, even if I am Gold Elite member (Card #415572850). The reason, I was told, was that my Card has been zeroin for the 2014, but is showed EXP. 2014. So I did not understand what the Concierge was saying and gave up.
April 28, 2014
Rated 1.0 out of 5.0 by Delta16 Great location but very poor customer service & the internet does not work
The hotel has a very good location, but I had several issues during my stay:
- during check-in, I had a long wait since the hotel is short-staffed at the reception desk. Finally, I was assigned the wrong room (room with single beds) instead of the requested queen bed. I had to return again for another long check-in to change my room.
- the internet in my room never worked. I made several visits to the reception & was put in touch with the IT help desk. The IT help desk was successful in connecting me for a few minutes, after which the connection was lost. In spite of repeated requests, the issue was never resolved during my entire stay of 4 nights. I believe connecting internet on the iphone should be a relatively easy task for a hotel of this size.
- the hotel is very crowded and the rooms are not cleaned properly.
- the breakfast area is very crowded and the food quality is sub-standard.
I would not recommend anyone to stay at this hotel.
April 24, 2014
Rated 5.0 out of 5.0 Location e Confortable
Very good. Good location Excelent food. Staff wonderful
April 23, 2014
Rated 1.0 out of 5.0 by Zagreb nur ärger
Gebucht waren 2 Zimmer mit Durchgangstür und Frühstück.Beim ein- checken wurde uns mitgeteilt das wir kein Frühstück gebucht haben.Nach dem ich eine Kopie unserer Buchung vorlegte wurde es geändert.Dann sollte ich das Zimmer bezahlen obwohl wir bei der Buchung unsere Kreditkarte angaben zur sofortigen Abbuchung.
Als wir endlich das Zimmer beziehen wollten,konnten wir nur in ein Zimmer .Weil wir nur eine Zimmerkarte bekommen hatten ,musste wieder zur Anmeldung und uns eine 2 Karte abholen.
April 21, 2014
Rated 5.0 out of 5.0 by Indybag Excellent hotel in an excellent location
We just spent five nights here and the stay was superb. The checkin and checkout were speedy and polite, staff were very friendly and helpful, they rooms were clean and comfortable and the hotel was in an excellent location. I would definitely come here again.
April 21, 2014
Rated 4.0 out of 5.0 by iampae Perfect for a city trip
Good price. Close to metro station and easy access to the city center. Room is in good quality and service is perfect.
April 18, 2014
Rated 2.0 out of 5.0 by AKudva Strictly ok
Found the staff quite aloof and rude also.
Took over 20mins to check in, the receptionist was totally lost initially.
I asked for a late check out (couple of hours max) and even tried mentioning my IHG Platinum status, but the staff at reception were totally unwilling to accomodate or help.
the only good help I got was at the concierge who were very helpful and efficient in safely keeping my bags, including my laptop bag.
Unlikely to visit again.
Ohh and the location is not really convenient if you plan to visit the city centre or go to the airport....stuck somewhere in between
April 16, 2014