Rated 4.6 out of 5 by 180
Rated 5.0 out of 5.0 by OIF Vet Great, relaxing stay!
The staff were VERY friendly and helpful. The room was totally clean and extremely spacious. The bed and bathroom was up to the usual standard of what I've come to expect of a Holiday Inn Express. These are the main reasons why I've grown to trust IHG as an awesome hotel brand.
February 7, 2016
Rated 5.0 out of 5.0 by Sewbug323 Excellent mattress for sleeping
Our stay at this HIE was unexpected in that we came to Murphy, NC to attend the funeral of a good friend. While in town for a sad occasion, we found this HIE to be very good, especially the mattress quality. We arrived after an 8 hour drive, very tired and didn't expect to rest that well. Pleased that we awoke refreshed!
Our plans quickly changed from a 2-day stay to a 1-day stay due to an approaching winter storm - Jonah. Staff was very accommodating to our plight. With snow and ice on the way, we checked out, attended the funeral and left, hoping to evade the storm.
If ever in this area again, we would chose this HIE.
February 2, 2016
Rated 1.0 out of 5.0 by TiredTeacher314 A beautiful and clean hotel with poor service and the worst breakfast ever
While this hotel has clearly had a lot of work done and looks great, the pleasurable aspect ends there. This hotel was $100 more than a comparable room in a nearby city - but I stayed here for the "heated" pool. Well, the pool was too cold to use for more than a few minutes, so I got 10 minutes of pool time for my $100 extra...and it doesn't end there.
My room was not ready when I arrived at 3:00, and when we did get in, it had a weird smell that did not go away for a full day (I did not let them clean the room the second day because of this, and it smelled fine the second day).
Probably the worst part of the experience was the breakfast. The biscuits and cinnamon rolls were overdone the first day and got even worse the next day! In fact, the food choices were exactly the same with no variation (and I think most was just reheated as it was even less appetizing then). The second day, the coffee was cold, so I guess they just left it out all night and didn't replace it until after 8:00?
The associates never smiled or talked to us, or really acknowledged us at all - that is, when you ever saw one, as I didn't see anyone at the front desk except when I checked in and when I left.
I definitely won't be back to this HIE again - I love this hotel brand, but this one falls short of the HIE experience. Hopefully they are just having Winter blues or something and will improve in the future. But, I'm not willing to risk it, and if I need to stay in a hotel in the area, I'll either choose another city, or another brand in Murphy.
January 7, 2016