Rated 2.0 out of 5.0 by Maldo7 Poor service
Arrived to the hotel parking lot and it smelled like vomit (the entire time we stayed), then got room assigned to us and when we made it to the room, housekeeper realized that our room was not ready... Sheets were not replaced yet from previous customers and we had to wait for the beds to be made and room was not cleaned thoroughly. Then the next day when we were leaving the room, a housekeeper chased us down the hallway asking if we needed service and we declined it since we didn't have any problem not having it serviced... And the next day we were asked the same question and we informed them that the room needed to be cleaned since we were checking out. The iron ruined my dress that I was going to wear for our friends' wedding, it leaked rusty water. Elevator was being serviced and there was no sign indicating that it was out of service. Indoor pool is not heated. Breakfast was good. We have never had any issues with Holiday Inn hotels but it is for sure we won't come back to this one!
June 6, 2013
Rated 4.0 out of 5.0 by Tomsad Express
Although this happened to be Bike week, i thought the rates were a little high. Also there was a big comotion on our floor that lasted almost 2 hours starting at 2:am. Women were in the hall yelling at each other and slamming doors. Also 4 of the jets in the jacuzzi did not work. My family stayed there about 3 years ago and had a very good experiance. We were hoping for the same this time. My wife thinks the rooms were not kept up from 3 years ago, also she found french fries by the bed and a bottle cap on the jacuzzi.
I think some kind of a room adjustment would be in order.
June 1, 2013
Rated 5.0 out of 5.0 by Jen017 Great Breakfast
Hotel was a perfect location for us. Breakfast was always good. Staff were all friendly and courteous.
May 23, 2013
Rated 5.0 out of 5.0 by Jen017 Great location
The breakfast bar was always good and the staff that took care of it were very kind, friendly and helpful. Housekeeping was also very kind and friendly.
May 23, 2013
Rated 5.0 out of 5.0 by Jopaonohara Professional Staff, Convenient Venue & Great Service
Stayed during the recent motorcycle rally. No issues or problems. The staff even had a box of clean rags in the lobby to help the bikers keep their rides clean. For a property 16 years old, it was in tip-top shape. Staff were pleasant and professional.
May 21, 2013
Rated 2.0 out of 5.0 by Penny311 Poor customer service by general manager
Upon checking into the Murrell's Inlet HIE I was greeted by Bridget, a new desk clerk who was very polite and professional. Being a HIE employee I booked my stay through the employee website but wasn't able to get the employee discount. I still brought the card with me from my hotel just in case there was confusion. Bridget took the card and checked me in. As I was walking through the lobby to my room the general manager (didn't catch his name) called me to the desk and said I didn't need the card because I didn't book the employee rate and proceeded to rip up the card. My stay as a whole was very nice and I was pleased with the cleanliness of the room, the housekeeping staff, and the desk clerks. Upon checking out I asked the front desk clerk (also a new employee whom appeared very professional and polite) to separate my bill as the three friends I was with and I were all splitting the cost and wanted to pay separately. The clerk didn't know how to run the transaction so they called in the general manager from his smoke break. He proceeded to be rude to the desk clerk in front of me and then huffed and puffed as if I had asked him to do something incredibly complicated. After ten minutes he had finished the transaction. After leaving the hotel I noticed on my bank account that he had authorized my card for the entire cost of the stay and then again for my portion. We had stayed at three other HIE's on our trip and the request to split the bill was not a problem at any of the other hotels. I was incredibly disappointed in the General Manager and his inability to run the transaction properly as well as his open rudeness to his employee in front of a guest. After the situation was resolved he proceeded back outside to finish his cigarette in front of the main entrance of the hotel. I wouldn't return to this hotel based solely on his attitude.
April 3, 2013
Rated 5.0 out of 5.0 by SueRoger Our recent stay
The reception was warm and comfortable. Our room was very clean. Breakfast was more then ample. The staff kept the food coming, they were extremely accommodating. Don't miss the hot buns...delicious. This was our second visit. We would certainly recommend staying there.
February 25, 2013
Rated 4.0 out of 5.0 by NewTony Friendly Staff Members
I found every staff member I walked by to be very friendly and out going.
January 17, 2013