Rated 4.3 out of 5 by 75
Rated 4.0 out of 5.0 by DBC10 Great Place Great People
The place is always clean and the people are always friendly!
Cookies are baked fresh every evening and the breakfast is good!
Only fault of this place is the Fitness Equipment! Elliptical has been broke for a few months now, and on this last visit the treadmill was broke down! Other than this, it's a great place to stay!
July 12, 2014
Rated 5.0 out of 5.0 by No survey next time nuisance question
I had a great experience staying at this motel. However, when answering the post-stay survey, they invited me to tell more about my stay. When I decided I didn't want to do the write up, it became mandatory. So this is the response.
July 10, 2014
Rated 2.0 out of 5.0 by dazzled1 Musty odor, dampness
We typically always stay in a Holiday Inn Express while traveling however had not been to this particular one in the past.
We arrived around 11:30 PM. The front desk staff were very nice. Upon entering the room assigned, we were overwhelmed with a strong musty smell, enough to immediately give a person a headache. We called the front desk and they said to return to the desk and they would assign another room. Upon entering the 2nd assigned room, we again were met with a horrible musty odor and a dirty towel lying on the floor of the room. We immediately returned to the desk and were told the problem could be the air conditioners.
The third room assigned also had a musty smell and damp carpet although not as bad as the first 2. We were exhausted and needed to rest, so we stayed. When mentioning that the 3rd room was also musty, the front desk worker used the excuse 'we recently got a new maintenance crew'. Obviously they were aware of dampness/musty issues because they had a yellow cone in the hallway alerting people to wet floors as well as fans blowing on the carpet.
Upon awaking and picking up the receipt which was tucked under the door of our room, the paper was wet from the dampness of the carpet. This was not a good experience.
July 10, 2014
Rated 2.0 out of 5.0 by Sandra9551 Mildewy Smell from Air Conditioner Ruined the stay
We had a one-night stay at this Holiday Inn Express and it would have been rated much higher if it hadn't been for the mildewy smell in the room. It was literally disgusting. The air conditioning unit had a smell like old urine when running.
Shortly after we checked into the room the front desk manager called to ask if the room was to our liking. I told her everything was fine except for the terrible smell in the room. She asked if we'd like the room 'Febreezed' as sometimes the water in the A/C units can start to smell. The smell was quite unbearable and she said she would have moved us to another room except that there were no more double queen rooms available. This must happen fairly often for them to have a routine to fix it.
The Febreeze fix was short-lived and the room smelled just as bad when we returned from dinner. My husband has very bad asthma and between the urine-like smell and the Febreeze-dousing we wondered what any of us were breathing through the night.
The positives were that the staff was very proactive and the breakfast was great. The room however in our case was really terrible.
July 9, 2014
Rated 5.0 out of 5.0 by guestatthishotel Great place to stay.....
What a pleasant stay. The staff was nice and friendly. The amenities were on par with the Holiday Inn standards I have come to expect. If I am called to the area again, I will stay here.
June 22, 2014
Rated 5.0 out of 5.0 by cool_momma Clean and Comfy Stay
I have stayed in this hotel several times traveling with my boys playing baseball in the area. My last visit was June 2014. We arrived at midnight. All we needed was a hot shower, laundry and a nice comfy bed. The front desk attendant greeted us and expedited the check in process. We did not have any issues with our room. The beds are real queens not doubles and very comfortable. Room stayed dark so we could sleep in the next morning. Never heard a noise outside the room. It was a very good stay.
On departure, I forgot a phone charger and the hotel staff had bagged it up with the room number. Fortunately we were able to make a quick trip back to the hotel before leaving the area. They had it waiting at the front desk.
The night and day shift managers were both very nice and helpful.
June 17, 2014
Rated 5.0 out of 5.0 by wildwillie1947 Great, as always!!!
We have stayed at the Muskogee, OK Holiday Inn Express several times over the last 3 years. We usually stay for over a week at a time. The hotel in general is always kept clean and neat. The staff works very hard to take care of their customers. We have to leave the hotel early in the mornings for our job, before the posted time for the breakfast is to be ready. Richard the night manager always has the breakfast setup early so we and other patrons can get a good breakfast before leaving the hotel.
June 17, 2014
Rated 5.0 out of 5.0 by De Dee Awesome Stay!
If you are looking for an awesome place to stay for comfort, good customer services and location, Holiday Inn Express and Suites Muskogee, Ok is the place to be.
June 17, 2014