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Rated 4.4 out of 5 by 97 reviewers.
Rated 3.0 out of 5.0 by It was ok... The rooms were very small and the handicap room stated that it had a roll in shower but didn't. We showed up and their was a tub with handicap bars. I mean when I say a guest is wheelchair bound how do they expect for them to shower or even get through the doorway. I've stayed at several Holiday Inn Express' and this one was by far my least favorite stay. Also, the room cost was expensive even with an AARP discount. August 26, 2014
Rated 4.0 out of 5.0 by MIDWEST VACATION-WHERE'S THE BACON? WE STAYED HERE FOR THE FIRST LEG OF OUR MIDWEST FAMILY VACATION. I WAS VERY SATISFIED WITH THE LOCATION, CLEANLINESS AND STAFF. UPON ARRIVAL I WAS GREETED WITH A ROOM UPGRADE FOR BEING A PLATINUM MEMBER. I WAS VERY SURPRISED AND VERY PLEASED TO RECEIVE AN ENVELOPE WITH MY NAME ON IT WITH DIRECTIONS AND DESCRIPTIONS OF LOCAL HAPPENINGS ENCLOSED. I AM NOT SURE OF THE NAME OF WHO WAS RESPONSIBLE, BUT THIS WAS VERY APPRECIATED AND BEYOND THE NORMAL CUSTOMER SERVICE! THANK YOU VERY MUCH FOR YOUR HOSPITALITY. August 24, 2014
Rated 5.0 out of 5.0 by Going the extra mile The lady working the front desk was friendly and went out of her way to make my visit great. She greeted me every time I passed the desk and was very helpful. I would have to say she made this the best stay I have had at any location... August 21, 2014
Rated 5.0 out of 5.0 by Great Stay the hotel was easy to find, and had limited but ample parking. The hotel was clean and staff especially friendly and helpful. the bed was very comfortable. the furniture was clean but showed some wear. The towels were generous in quantity but also showed some wear. August 21, 2014
Rated 5.0 out of 5.0 by great place I will stay here every time I come to Northeastern Oklahoma (Muskogee area) in the future. It is a very nice place to stay, Clean, quiet, relaxing, good breakfast, good location on major highways. August 19, 2014
Rated 5.0 out of 5.0 by Holiday Inn ALWAYS This is a perfect location on major highways. Easy access. No traffic noises. Great housekeeping. Bathroom wonderful. Needed the great shower massage after long drives & stressful days. Loved the pancakes for breakfast - tired of waffles. Will ALWAYS stay here when visiting Muskogee, Oklahoma, USA :) August 19, 2014
Rated 5.0 out of 5.0 by Great Hotel Everything was fine. Room was clean and quiet. Staff was friendly. Only thing that was odd was the WIFI was a little slow. August 18, 2014
Rated 5.0 out of 5.0 by Comfortable and Clean Clean and comfortable room. Excellent value for 5000 points. Breakfast was good and staff was friendly. August 16, 2014
Rated 5.0 out of 5.0 by Family weekend Very pleased with accommodations and always love the free breakfast. August 13, 2014
Rated 5.0 out of 5.0 by Superb experience The hotel presentation and staff as a whole made me and my two traveling companions (my adopted grandkids ages 5 and 7) feel like we were royalty. I was instantly upgraded to a wonderful suite due to my IHG platnum status. The housekeeping staff had given the suite multiple personal touches making us feel very appreciated for staying. The breakfast selection, quality, and staff alertness were extraordinary even though the hotel was almost completely full and the breakfast area was nearly packed. The best breakfast expreience I have ever experienced given the circumstances. The pool area was great, the kids loved it. There also the staff were attentive to our needs. One last thing, my service dog was very welcomed even though the hotel does not allow pets. It was an awesome stay. Thank you! August 12, 2014
Rated 5.0 out of 5.0 by Great Stay! No problems. Highly recommend! Breakfast was delicious and everything was just like you ned. Love the variation of pillows. Firm for me, soft for my wife! August 11, 2014
Rated 4.0 out of 5.0 by Room Lighting The room and bath room lighting is poor. This was my second stay and it was poor the first visit as well. I had trouble getting ready in the morning because of how dark the room was, even with every light on. Please fix this or I will stay somewhere else. August 7, 2014
Rated 5.0 out of 5.0 by Great Breakfast My family really enjoyed the variety that was available for breakfast! July 25, 2014
Rated 5.0 out of 5.0 by Friendly and Accommodating Staff Everything was excellent except for the Fitness Center. The equipment in the fitness center wasn't well maintained. However, at a cost, there was an off-site place to exercise. July 20, 2014
Rated 4.0 out of 5.0 by Great Place Great People The place is always clean and the people are always friendly! Cookies are baked fresh every evening and the breakfast is good! Only fault of this place is the Fitness Equipment! Elliptical has been broke for a few months now, and on this last visit the treadmill was broke down! Other than this, it's a great place to stay! July 12, 2014
Rated 5.0 out of 5.0 by nuisance question I had a great experience staying at this motel. However, when answering the post-stay survey, they invited me to tell more about my stay. When I decided I didn't want to do the write up, it became mandatory. So this is the response. July 10, 2014
Rated 2.0 out of 5.0 by Musty odor, dampness We typically always stay in a Holiday Inn Express while traveling however had not been to this particular one in the past. We arrived around 11:30 PM. The front desk staff were very nice. Upon entering the room assigned, we were overwhelmed with a strong musty smell, enough to immediately give a person a headache. We called the front desk and they said to return to the desk and they would assign another room. Upon entering the 2nd assigned room, we again were met with a horrible musty odor and a dirty towel lying on the floor of the room. We immediately returned to the desk and were told the problem could be the air conditioners. The third room assigned also had a musty smell and damp carpet although not as bad as the first 2. We were exhausted and needed to rest, so we stayed. When mentioning that the 3rd room was also musty, the front desk worker used the excuse 'we recently got a new maintenance crew'. Obviously they were aware of dampness/musty issues because they had a yellow cone in the hallway alerting people to wet floors as well as fans blowing on the carpet. Upon awaking and picking up the receipt which was tucked under the door of our room, the paper was wet from the dampness of the carpet. This was not a good experience. July 10, 2014
Rated 2.0 out of 5.0 by Mildewy Smell from Air Conditioner Ruined the stay We had a one-night stay at this Holiday Inn Express and it would have been rated much higher if it hadn't been for the mildewy smell in the room. It was literally disgusting. The air conditioning unit had a smell like old urine when running. Shortly after we checked into the room the front desk manager called to ask if the room was to our liking. I told her everything was fine except for the terrible smell in the room. She asked if we'd like the room 'Febreezed' as sometimes the water in the A/C units can start to smell. The smell was quite unbearable and she said she would have moved us to another room except that there were no more double queen rooms available. This must happen fairly often for them to have a routine to fix it. The Febreeze fix was short-lived and the room smelled just as bad when we returned from dinner. My husband has very bad asthma and between the urine-like smell and the Febreeze-dousing we wondered what any of us were breathing through the night. The positives were that the staff was very proactive and the breakfast was great. The room however in our case was really terrible. July 9, 2014
Rated 5.0 out of 5.0 by Great place to stay..... What a pleasant stay. The staff was nice and friendly. The amenities were on par with the Holiday Inn standards I have come to expect. If I am called to the area again, I will stay here. June 22, 2014
Rated 5.0 out of 5.0 by Clean and Comfy Stay I have stayed in this hotel several times traveling with my boys playing baseball in the area. My last visit was June 2014. We arrived at midnight. All we needed was a hot shower, laundry and a nice comfy bed. The front desk attendant greeted us and expedited the check in process. We did not have any issues with our room. The beds are real queens not doubles and very comfortable. Room stayed dark so we could sleep in the next morning. Never heard a noise outside the room. It was a very good stay. On departure, I forgot a phone charger and the hotel staff had bagged it up with the room number. Fortunately we were able to make a quick trip back to the hotel before leaving the area. They had it waiting at the front desk. The night and day shift managers were both very nice and helpful. June 17, 2014
Rated 5.0 out of 5.0 by Great, as always!!! We have stayed at the Muskogee, OK Holiday Inn Express several times over the last 3 years. We usually stay for over a week at a time. The hotel in general is always kept clean and neat. The staff works very hard to take care of their customers. We have to leave the hotel early in the mornings for our job, before the posted time for the breakfast is to be ready. Richard the night manager always has the breakfast setup early so we and other patrons can get a good breakfast before leaving the hotel. June 17, 2014
Rated 5.0 out of 5.0 by Awesome Stay! If you are looking for an awesome place to stay for comfort, good customer services and location, Holiday Inn Express and Suites Muskogee, Ok is the place to be. June 17, 2014
Rated 4.0 out of 5.0 by service and attitude great, facilities had issues Bed sagged on door side. Ice maker on 3rd floor broken, had trouble breathing at night due to poor air quality, which was likely due to water damage being repaired. June 16, 2014
Rated 5.0 out of 5.0 by Good experience Staff was great. I had to leave before breakfast was ready and they packed me a sack meal each morning. Very friendly. June 16, 2014
Rated 5.0 out of 5.0 by Great place to stop The service was great. We just stopped in as we were passing through the area. We were able to have a clean room, and also were able to enjoy the pool, hot tub, and sauna. The hotel was very easy to get to, and also had a great number of restaurants around as well. We had a great time. June 12, 2014
Rated 5.0 out of 5.0 by Great place to stay Staying at the Holiday Inn Express and Suites in Muskogee, OK was a great place to stay for me and my family for the weekend. I will be delighted in share my stay and experience with others about how great my stay was... June 11, 2014
Rated 5.0 out of 5.0 by Geat service and wonderful room You have a great staff, making me feel very welcome and the room was clean and well appointed. Thank you. June 6, 2014
Rated 4.0 out of 5.0 by Great bed and pillows Great bed and pillows. Ice maker didn't work on our floor. A clean place to stay. A little pricy. May 31, 2014
Rated 4.0 out of 5.0 by great service it was easy to make and confirm our reservation. we arrived at three p.m. and had a short wait to get our room. this was due to motel being fully booked the previous night. they made sure our room was ready and had the requested roll-a-way bed there. they were professional and friendly in spite of a very busy time. the room was clean, beds comfortable, and had good breakfast choices that were available even though all rooms were occupied. I have stayed at Holiday Express before and had a good experience with this location. I would recommend it. May 22, 2014
Rated 5.0 out of 5.0 by Stay here everytime i'm in town I stay here everytime I come to Muskogee, they greet me by name and make my stay great! May 13, 2014
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