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Rated 3.6 out of 5 by 218 reviewers.
Rated 3.0 out of 5.0 by Dissappointed The lobby was nice, but we were very disappointed in the lack of updating in the rest of the hotel. Carpets everywhere were stained, pulled, lots of dings and dents in the doorways and furniture. The toilets are set for children. Worn place in the bathtub. Pillows were lumpy. Room smelled. Staff was very nice and apologetic, knowing that the hotel needs an update. Breakfast food was lacking in what we are used to seeing in a HIE. January 20, 2015
Rated 5.0 out of 5.0 by Excellent Hotel. Great Service. The clerk went out of his way to help me with a major issue with Holiday Inn Vacations. He spent nearly 45 minutes finally getting Holiday Inn Vacations to give me a partial break due to my wife's double pneumonia. He went way beyond the call of duty to help me out. January 13, 2015
Rated 5.0 out of 5.0 by Great location Comfortable, clean and convenient. Near shopping, restaurants and entertainment. Great place for mini vacations. January 13, 2015
Rated 1.0 out of 5.0 by Terrible hotel I have stayed at this hotel many times but never have I seen it in such disgusting shape!!! Carpets are dirty everywhere. I am a Gold member and was not offered points or goody bag upon arrival. The next day after I returned from my meeting, the bed was not made, not vaccuumed and no fresh towels!! Complained to the front desk and they said everyone had left. Someone came in and threw the covers up on the bed (which I could have done) and left towels. I will never return to this hotel!! January 6, 2015
Rated 4.0 out of 5.0 by HIE - Broadway at the Beach After many visits, I noticed the hotel is less than good. It appears the management is getting ready to sell the hotel to a low-end chain January 5, 2015
Rated 1.0 out of 5.0 by Old, dated, and smelled terrible This was the most run-down Holiday Inn Express I have ever stayed at. As a Platinum member, I have stayed at many. The carpet was totally stained throughout the hotel and badly in need of repair. The smell in the hallways almost made me sick. The entire hotel needs to be renovated. The security lock on the room door was broken. I was surprised that the Holiday Inn organization would allow this hotel to get into this kind of condition. I decided to stay based on brand recognition and expecting a certain quality standard but was very disappointed. December 30, 2014
Rated 5.0 out of 5.0 by friendly service courteous, professional service, staff was friendly and knowledgable December 30, 2014
Rated 1.0 out of 5.0 by AVOID THIS HOTEL This hotel was absolutely horrible. Everything about the two rooms we had was rundown, wore out and dirty. This hotel needs to be torn down and rebuilt as there is no saving this due to the neglect. The bed was worn out, the office chair was broke, the chair foot rest were torn and dirty, carpet had stains every where and didn't look like it was vacuumed recently, the bathroom was not only dirty but the ceiling tiles were stained and falling down, the toilet paper holder was coming out of the wall and stains on most of the tile. NEVER AGAIN!!!!!!!!!!! December 29, 2014
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