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Rated 3.7 out of 5 by 296 reviewers.
Rated 4.0 out of 5.0 by Front Desk Staff When first arriving I was a bit early and tried to check in. Being a Platinum Elite I thought I could. The first front desk staff member was very rude. She did not even check to see if other rooms were available and did not offer to call when the room was ready. I was told to call at 2:00Pm and was very rudely told the room wasn't ready. I then decided to wait until after 4:30PM to check in. I was then assisted by Mercedes. She was very kind, helpful and sorry that the room still wasn't ready. However, she did check on other rooms and found one that was available. You need more staff like Mercedes and she needs a raise. The first individual made such an impression on me I didn't even remember her name. I do remember her attitude and that is not good for business. June 25, 2015
Rated 4.0 out of 5.0 by Location to entertainment is perfect Enjoyed the stay and would probably return. One of very few pet friendly hotels that is clean and pets are welcomed. Our little dog loved her treats. Grounds are well maintained and pond and walks outside are tranquil. June 25, 2015
Rated 2.0 out of 5.0 by run down very disappointed. did not compare to other holiday inn express hotels i usually stay June 24, 2015
Rated 5.0 out of 5.0 by comfortable bed Beds were very comfortable."Slept like a log!" Did not use pool---No shady areas(no trees or table umbrellas) June 24, 2015
Rated 5.0 out of 5.0 by Comfortable stay This is a clean and comfortable hotel. It is well situated in terms of activities in the area. The staff is very friendly. We have stayed at this hotel in the past and plan on returning later in the year. Actually we did stay two nights now -- we paid for one with our HIE credit card and the other was a free night using reward points. June 22, 2015
Rated 3.0 out of 5.0 by Relaxation The hotel is a place I would recommend to others because of it's location to the pavilion. When it is not hot it is in good walking distance. The air condition was a welcoming invitation. June 22, 2015
Rated 4.0 out of 5.0 by Pool is nice Doors were slamming all night, and they charged my card for random things and when i called them about it they acted like they didnt know what i was talking about... but the pool is nice. June 20, 2015
  • 2015-06-29T11:33:39.636-05:00
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