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Rated 4.3 out of 5 by 143 reviewers.
Rated 2.0 out of 5.0 by meh Pool was cold, breakfast was lacking, firepit broken, room couch smelled unclean, AC leaking water on floor. August 18, 2014
Rated 4.0 out of 5.0 by hotel staff Only negitive would be evening staff was rude and unhelpful. August 16, 2014
Rated 5.0 out of 5.0 by Perfect location Main reason for trip was to take our 8 yr old granddaughter to the Mystic Aquarium. Hotel was only a 1/4 of mile from the Aquarium and just off Interstate 95. We also were right across from Mystic Village which had some great little shops.. August 15, 2014
Rated 5.0 out of 5.0 by Great family hotel We stayed 2 nights for a family wedding. Our family had seven rooms and six other rooms with extended family. We had an excellent stay at this hotel. The beds were so comfortable! Rooms are very nice, clean and spacious. Bathroom was a good size, nice and clean. Ample towels, hot water and water pressure. Free breakfast was . Very big selection, always full and kept clean, even with a full crowd. The seating area in the lobby offered our huge family a nice place to gather, have coffee from the breakfast buffet and chat. Great location-hotel is close to everything in Mystic. August 13, 2014
Rated 5.0 out of 5.0 by front dest info What a wonderful hotel in the heart of Mystic. Everything was great , except it would be great information if the front desk would tell the customers to walk up the street to the cross walk , if they plan to walk to the shops and sea aquarium, The street out front is very dangerous for walking families. Excellent stay ! August 12, 2014
Rated 5.0 out of 5.0 by Great bed Enjoyed my stay greatly and I definitely plan to use this hotel for all future stays in the Mystic area. August 11, 2014
Rated 5.0 out of 5.0 by Anniversary Getaway This was our second stay at the Holiday Inn Express Mystic. It was not a disappointment based on our first visit. The cleanliness was outstanding as was the staff at the registration desk. We enjoyed the menu at breakfast. There seemed to be something for everyone's diet. The housekeeping staff was top drawer. Our room was perfectly maintained by them. They were also friendly and welcoming. The breakfast staff was of the same caliber as the housekeepers. They are a big part of an enjoyable stay. The location of the hotel is really easy to access from Rt 95. Shopping is also very close by as is a restaurant just a short walk from the hotel entrance. August 7, 2014
Rated 3.0 out of 5.0 by Good breakfast, horrible WiFi The room was huge, the pillows uncomfortable. Only firm or soft, both too far on each end of the spectrum for me. The WiFi kept going out. The pool was small. I know bathrooms bigger than the pool. Staff, except 1, were pleasant. Very clean. Great location, right across from the village and just down the road from the aquarium. Overall not a bad stay, but would choose elsewhere next time due to the wifi and pool size. August 6, 2014
Rated 5.0 out of 5.0 by very comfortable accommodations Very clean and updated facility. Great location and plenty of parking. Pool area clean and relaxing August 4, 2014
Rated 5.0 out of 5.0 by Clean and Refreshing Atmosphere It was a very brief overnight stay but it was relaxing, clean and was attended to by professional customer service-oriented staff. Thank you. July 31, 2014
Rated 5.0 out of 5.0 by Perfect stay A truly clean hotel with friendly and helpful staff in a great location. Large rooms, comfortable beds and pillows, an indoor pool and hot tub, internet access and breakfast included. Who could ask for more? We had a great experience and would stay here again. July 31, 2014
Rated 4.0 out of 5.0 by Great value in mystic Clean hotel, nice indoor pool area, adequate size rooms, very convenient location July 31, 2014
Rated 5.0 out of 5.0 by Comfotable Bed and great servies and nice Breakfast Nice clean room and affordable stay. Great, friendly and helpful staff to help me to stay an additional night after I had decided to stay one more night. The hotel is fully booked at that time. July 30, 2014
Rated 4.0 out of 5.0 by Great location, great breakfast, great comfy king bed My husband and I went to see the submarine in Groton before landing in Mystic. Great shops and dining in Mystic Seaport. Hotel was close and convenient to Old Mistik Village across the street. Only big unsatisfactory with this hotel was uncaring front desk. We informed front desk upon our arrival....over two hours later, room was still not prepared. Our room had a musty smell upon entering, but the bed, bath and breakfast were excellent. July 30, 2014
Rated 2.0 out of 5.0 by Review Staff was not as welcoming as I would expect in a tourist area or any area for that matter. Rooms were fine and clean and quiet. Pool was dirty with hair, dirt and paper, and chemical (chlorine) smell in the air was overwhelming bordering on nauseating. We've stayed at other nearby hotels and have had better experiences at half the room rate. July 23, 2014
Rated 5.0 out of 5.0 by Close to Mystic Seaport!!! We stayed at this hotel for one night during our trip to Mystic Seaport. The room was clean and spacious!! The bed/pillow's were so..... comfortable!!! I got a great night's sleep. It is within walking distance to downtown and Mystic Seaport. There is plenty of parking so don't walk from the hotel. July 23, 2014
Rated 5.0 out of 5.0 by Gene One of the very best HIE's. Great rooms, wonderful staff, and just a wonderful facility. July 17, 2014
Rated 5.0 out of 5.0 by Large Room and good breakfast Going to Mystic, we wanted to find a place right on the shore, but those are hard to find in the Northeast. While this hotel isn't on the shore or river, it's extremely close to the Aquarium and other attractions. We loved the room being very large. Staff was courteous and breakfast was very good, but we wished it extended past 9:30 b/c with several kids and on vacation, getting up and around that early was challenging. July 11, 2014
Rated 3.0 out of 5.0 by Unclean Hot Tubs So for a proposal weekend this hotel room was thought to be perfect. Great price, great amenities and perfectly positioned within Mystic. However the main room attraction (an in room hot tub) was not clean and had black liquid and gunk around the drain and in the tub. Other than that the window ballasts had duct tape, but was not easily noticed unless one looked at it and the floor around the bed was wet. Indicating that previous occupants were soaked all around the room and there wasn't enough adequate time or ability to dry the flooring. July 9, 2014
Rated 5.0 out of 5.0 by Excellent Service I stayed here with my family of 5 twice in the last 6 months for different reasons. Both times our room was spacious, the beds are super comfy, everything was very clean and the staff very professional and helpful!! I would recommend staying here to everyone! It's close to the aquarium, restaurants and a shopping center. Just a great place overall! July 5, 2014
Rated 4.0 out of 5.0 by Great experience for last minute stay Our family was planning a trip to Rhode Island for a short vacation, but 2 days before we left, we decided to stop in Mystic to go to the aquarium. I hadn't been in 15 years and wanted to go back and take my kids. This hotel was close to the aquarium, right across the street, actually. But I thought we could walk there. Unfortunately, the hotel is on a hill and the road is a busy one without sidewalks. Parking is free at the aquarium so we just drove. We went next door for dinner. Not very kid friendly, but after being in the car for 6 hours, we didn't feel like driving anywhere to eat. We used the indoor pool and spa. That was probably the highlight of our stay. The kids loved it and my husband and I loved the whirlpool. The one thing I would change if I stayed here again would be to stay on the highest floor. I was awakened to heavy footsteps/stomping coming from the room above us at 11pm. This went on for 1 1/2 hours. If we stayed on the top floor, we wouldn't have had to worry about this. Breakfast the next morning was nice. There was chobani yogurt, which I love, but unfortunately some one took the last one and it was not replenished while we were there. Nice selection of cereal, something for everyone. Staff was friendly and rooms were clean. I would definitely stay here again if returning to Mystic. June 30, 2014
Rated 4.0 out of 5.0 by Business Stay - one night I've been staying at this location for business. usually 2-3 times a month, and usually only a one night stay. The staff are friendly and welcoming, and the rooms are typically very comfortable. In fact, in my total stays at this location, I've only had one or 2 instances of the AC not working on a warm evening, and if that's the only thing you have to complain about, I think the place is doing alright. Price wise, it could be a little expensive if you're staying more than one night, but the location is the reason for the price. I like staying here, and would stay again if the need arises. June 30, 2014
Rated 5.0 out of 5.0 by Well kept facility The grounds, building and rooms were all well kept and clean. Breakfast has good variety to choose from. Bathroom was very clean. Beds were very comfortable. Internet service worked well. Carpeting was clean and not worn. June 29, 2014
Rated 2.0 out of 5.0 by Room was clean, that's about it. Hotel Overall and room were clean. Booked the hotel because it has a pool. Pool was CLOSED 9PM-9AM. We were there to visit MYSTIC which we pretty much did between the hours of 9AM-9PM. Kids VERY disappointed when we got back at the end of the day and they couldn't swim. Still not open after breakfast, before we left for the day. Checked out after the 1 day booked and moved to another hotel. Also booked because they offer breakfast. Kids did NOT like it. This was not the hotel for us. June 27, 2014
Rated 5.0 out of 5.0 by Good time Our stays at this hotel have been uneventful (quiet, clean and comfortable.) The breakfasts are free, very tasty and enjoyable, and the staff is courteous and helpful. We will continue to stay at HIE when visiting Mystic. June 26, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay We had a large group meeting at the hotel to enjoy the local attractions. The hotel was a great meeting spot and the kids enjoyed the pool area. The breakfast had a nice variety and overall the staff was very friendly and helpful. We enjoyed our 2 night stay. June 26, 2014
Rated 5.0 out of 5.0 by Very clean facilities and friendly staff This hotel is very clean which is very important for my family since we have small children. My children enjoy their pool time. The Hot tub is fabulous! The staff is friendly. There is a wide variety of breakfasts to choose from. I always enjoy my visits to this hotel. June 23, 2014
Rated 5.0 out of 5.0 by GREAT PLACE TO STAY IN MYSTIC!! We would definitely stay at this facility again if we ever traveled back to Mystic. Great location with the Mystic Aquarium and Old Mystic Village across the street and also within walking distance of several great dining facilities. The rooms were large and clean with very comfortable beds. The breakfasts every morning were great. June 21, 2014
Rated 5.0 out of 5.0 by Hi to ladies at Front Desk! Loved the place. There are cheaper in the area, but not cleaner. Staff was delightful and accomodating and brunch was quite diversified in both hot and cold selections. Breakfast buffet was quite tasty for mass output ... Guys, "coulda been a smidgen hotter", but not any major issue. Super 24 hour coffee bar :) Great centralized location and quiet both inside and out. I liked the place and will definately return whenever in the area. I had a great stay ... hope you all have a GREAT day! June 19, 2014
Rated 1.0 out of 5.0 by very poor judgement of room assignment Construction of room should have been noticed when my room was assigned to me which would have avoided much discomfort. June 19, 2014
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