Rated 4.1 out of 5 by 128
Rated 1.0 out of 5.0 by Nurse904 Never Again
Spent two days at this location and it was the worst. The staff were not friendly at all. The beds were a bit high and too soft. Because I suffer from fibromyalgia I needed something a bit lower and firmer. When I called the front desk and asked for a cot or different room I was told I would be charged despite my reason for the request. Mind you I was in the area for a family reunion who of which were mixed raced. I felt like a few of the staff were racist. The food was horrible. Breakfast was over priced and over rated. I would never recommend this place to anyone. Also you get nothing but pay a price of which should include something. The best things this place has to offer is cookies and a ride to the casino!
August 6, 2014
Rated 5.0 out of 5.0 by Someone special Norwich, Conn.
The hotel was very nice. The beds slept good. Some of the softest pillows that I have ever slept on. The staff was very friendly and helpful. The shuttle to and from the casino was very good. The drivers were very good.
August 5, 2014
Rated 5.0 out of 5.0 Shower Curtain
The shower curtain had a foul order which carried out to the entire. Once I identifed the odor coming for the shower curtain, I reported it to the front desk and it was changed immediately, and there were no more foul odor.
I truly enjoyed the comfort of the bed. I would like to get the mattress, sheets and pillows for my personal use at home.
July 31, 2014
Rated 2.0 out of 5.0 by Jasone poor room
We stayed at this hotel for a concert at mohgen sun casino the only good thing I can say that they had a free shuttle service to and from the casino. staff was friendly.the room we had smelled musty and the bathroom like urine the mattres was lumpy it didn't seem that it was cleaned propeley for a while we had a balcony when we we stepped out on the balcony the floor was all sticky for a room like this doesn't warrant the price
July 29, 2014
Rated 5.0 out of 5.0 by cjf2222 Good stay
Was just as it should be.... Nice rooms and the restaraunt food was good
July 28, 2014
Rated 5.0 out of 5.0 by ROCKYS GREAT HOTEL,CLEAN,FRIENDLY STAFF,CONVIENT SHUTTLE
Other than getting a room with 2 queen sized bed instead of the king sized bed I reserved, this is one of the best Holiday Inns I've stayed at.. Stayed at other hotels in the area, this was by far the best excluding Mohegan.
July 26, 2014
Rated 4.0 out of 5.0 by Lucylu936 GOOD CHOICE
After a very trying travel experience, I arrived at the hotel frazzled, a few hours later than planned, only to find the entrance blocked by a tour bus discharging passengers. Anticipating my mood, a staff member ran up to my car to be sure I was directed to an alternate entry. There was a very long line at the front desk, but managment pitched in to expedite check-ins. Staff in all areas were gracious and seemed genuinely concerned about accommodating guests throughout my stay.
July 17, 2014
Rated 5.0 out of 5.0 by johnnewyork STAFF WAS GREAT...
VERY PROFESSIONAL STAFF...MANAGER EVEN TOOK A PICTURE FOR US, WAS A SMALL FAMILY REUNION...WOULD DEFINETLY RETURN...
July 17, 2014
Rated 5.0 out of 5.0 by KimNY77 Immaculate hotel with friendly, courteous staff
My family stayed here recently to attend a concert at the Mohegan Sun Arena. The staff is wonderful -- so friendly, helpful and courteous. The shuttle to the casino is very convenient. The driver was so concerned about getting everyone to and from the arena for the concert, she was going to make extra runs (well after midnight) to make sure everyone got back. (Thanks, Lisa!) The hotel is immaculate and the rooms are well-appointed. We drove to Mystic the next day; it was about a 20 minute drive. We travel to the Mystic area often and I have not been happy with the hotels there, so we will definitely stay here again!
July 11, 2014
Rated 5.0 out of 5.0 by f---150 very good service
Vicky at front check-in was very helpful and courteous.
Sharon in dining area was very cheerful and personable.
July 11, 2014
Rated 4.0 out of 5.0 by Cindy1962 Great place to stay
Stay for a concert at the Mohegan Sun Casino and it was perfect. We arrived, changed, had dinner at the bar and then caught the shuttle to the Casino. The shuttle driver was fantastic and picked us up after the concert. It was such a pleasure to not have to worry about driving to the casino, parking and then driving back to the hotel late at night.
I would definitely recommend this hotel. The only negative was that when we went back to the hotel and went down to the bar to relax, one pool table didn't have an 8 ball and there were only 3 usable darts for two dart boards so it was a bit hard to play with others in the bar. But, that's such a tiny negative in relation to a great night out!
July 10, 2014
Rated 4.0 out of 5.0 by Cookie52 Caring Staff
It was a pleasant experience staying here. Vicky at the Front Desk could not have been any nicer. All around staff was very pleasant including Sharon in the café.
We encountered a few problems at check out but would still recommend it.
July 9, 2014
Rated 5.0 out of 5.0 by SATURDAY Excellent Service
The service at this hotel is top notch. Booked this hotel 1 hour before check-in and had no problems. Check-in was quick and the staff at the front desk were very friendly and informative. The shuttle to Mohegan Sun is very well organized. The room was very clean.
July 9, 2014
Rated 4.0 out of 5.0 by Traveling light Good Value; Excellent service
Recently updated property. Close to CT casinos; shuttle service provided. Clean; friendly and helpful staff.
July 8, 2014
Rated 4.0 out of 5.0 by emurray077 Excellent option for casino visit.
I was pleasantly surprised by this place. I am a frequent visitor to the nearby casino, but not so frequent that they give me free nights. And do you think I'm going to spend ridiculous money to stay at the casino so that they can take more of my money anyway? Nope. So I decided on the HI Norwich.
It looks as if it's been recently renovated. There's a wide open, modern lobby. And there's a sports bar/restaurant on-site but I didn't go there because I spent most of my time at the casino. But if you are interested in eating at the hotel sports bar, check in on Yelp and you get 25% off your bill. Or if you're an IHG Rewards member, they give you 1,000 points for eating there.
Anyways, back to the hotel. The facilities are nice, and I was surprised by how nice the pool area was. The room was nice, although it did smell a little funky. It was like a mix of musty and old smoke (maybe it used to be a smoking room?). But it wasn't really enough to throw me off, and I didn't really notice it that much. The room was fairly large, although the bathroom was cramped. The beds were comfortable and the room was clean. I would make two recommendations when requesting a room. First, ask to be on the backside of the hotel, it's quieter. And ask to be on the other end of where the ice machine is (my room was right next to it, and it was loud).
Overall the stay was excellent and the pros outweighed the cons. The staff is super friendly and went out of their way to accommodate a rewards night, even though they were sold out online. They treat IHG Platinum guests very well with welcome points, and in-room snacks and drinks. They also offer a complimentary shuttle to the casino (MS), every half-hour, until 2AM or so on weekends.
I would definitely recommend this hotel, and will be staying here on each of my trips to the casino.
July 8, 2014
Rated 5.0 out of 5.0 by PMZ53 CUSTOMER SERVICE
We had an excellent stay over the 4th of July - we slept well and the staff was especially pleasant and helpful - Gail, Vicky & Bradford were very helpful with phone issues, recommendations of activities and food in the area and future reservations. We will be back in August for 4 more days. I would recommend this property if you are going to be in the area or just passing through!
July 8, 2014
Rated 5.0 out of 5.0 by cmc18 great service and beds were very comfortable
Friendly and attentive service from the front desk to the restaurant/breakfast staff. Beds were very comfortable beds and pillows.
July 3, 2014
Rated 5.0 out of 5.0 by Danner7 Great stay
Excellent time. Brad at the front desk was awesome.
July 3, 2014
Rated 2.0 out of 5.0 by Terry1234567890 Poor quality for too much money
Front desk staffing inhospitable. Beds ok, bathroom needs maintenance, restaurant menu of mostly frozen pre-prepared too pricey, shuttle drivers really nice.
June 26, 2014
Rated 2.0 out of 5.0 by Kia322 Beauitful Atmosphere
Beauitful Atmosphere and quite location front desk staff wasn't friendly.
June 19, 2014
Rated 5.0 out of 5.0 by siwa Great Hotel
Great stuff, great location close to Mohegan Sun casino
everything during my stay was great.
June 18, 2014
Rated 1.0 out of 5.0 by JustCallMeChuck Noise!
The room itself was fine. But when I booked my room and when I checked in, I specifically requested a quiet room. The second night of my stay, however, I was awakened by a loud party at about 2 AM. I had to roam the halls to discover that the party was coming from the room below me. The front desk should not have placed a party group right below a guest who specifically requested quiet. When I called the front desk to ask them to deal with the situation, they said they would take care of it right away, but it took almost 2 hours for things to get quiet. The next morning when I told the front desk about the situation, they said someone would get back to me to try to make this right, but as of now, no one has gotten back to me.
June 18, 2014
Rated 5.0 out of 5.0 by Canam Spyder When on the road...this is my place of choice!
Everyone is always friendly and are accommodating to every request. Our company also uses the banquet facilities for our business meetings. Banquet food exceeds our expectations.
June 17, 2014
Rated 5.0 out of 5.0 by Pat F Air conditioning
The air conditioning system was very loud all night other than that this place was excellent!
June 17, 2014
Rated 5.0 out of 5.0 by Roger 5791 Good place
Had a great experience , had do do a room change and it was no problem at all , good place to stay .
June 11, 2014
Rated 5.0 out of 5.0 by islespcf Friendly staff
The staff was one of the most friendly and helpful I have ever encountered...great place to stay and I would recommend it to anyone
June 5, 2014
Rated 5.0 out of 5.0 by techguy2 Great Location - Excellent Shuttle Service
I had tickets to a venue at the casino and relied on the shuttle to get us back and forth. She was on time and very accommodating to our last minute change of plans. THANK YOU! Front desk was attentive as well. Room was quiet and clean. Will stay here again.
May 19, 2014
Rated 1.0 out of 5.0 by Jay521 Quality Doesn't Equal the Price You Pay
The quality of this hotel was very poor for the price paid. The outside of the hotel looks nice as well as the lobby, but the room felt so outdated. The outdatedness just made the room feel very unclean.
Sleep and comfort was out the window because the loud crackling noises from the heater would keep you up all the night, but leaving the heater off made it a bit cold if you aren't cuddled up in the bed.
No complementary breakfast, which is fine. Did eat the breakfast at the hotel and it was good.
Free shuttle service to Mohegan Sun is a great amenity. However you have to sign up to leave and come back which, security wise, irritates me because it lets the hotel and other occupants of the hotel know when your room in unoccupied. In addition to the sign ups, it kind of locks you down to specific times. You are able to call the hotel and change times (my girlfriend and I did this frequently to come back to the hotel earlier than originally expected), but it is at their mercy; the front desk never wrote our room number down nor told the shuttle driver that we wanted to come back early, because we ended up sitting at the casino an extra 45 minutes completely forgotten about. This did not sit well with us. On a positive note, we had 3 different shuttle drivers (Jeffrey, Jerry, and someone else who's name I cannot remember), and they were absolutely fantastic.
To put the nail in the coffin, this hotel billed my credit card 100% the day after I made this reservation. I was forced to pay for this room before I even used it because I reserved my room in advance and my credit card bill was due before my stay. This made the checkout a quick process..... such a quick process that the person at the front desk did not bother to ask us how our stay was, but at the same time, I question whether they already knew that it was horrible.
Would I stay here again? Never. It is worth it to spend a little extra more money and stay at another hotel in the area.
April 9, 2014
Rated 4.0 out of 5.0 by Jdsmom Excellent Staff - Great Stay!
We stayed for only one night while attending a concert at Mohegan Sun. The front desk staff were all very friendly and helpful. Room was very big and although we had a couple of issues in the room they were taken care of immediately. The hotel sports bar was great, very friendly staff. Menu offered 1/2 price appetizers and drink specials. The free shuttle to and from the Casino is an added bonus but there were plenty of taxi's available as well. We'll be back!!
April 1, 2014
Rated 5.0 out of 5.0 by TravelerQ6843CP FRIENDLY STAFF AND COMFORTABLE STAY
We were in the area to see a concert at Mohegan Sun. The hotel's location was perfect! Just a few minutes away from the casino and they offered frequent, complimentary shuttle service there and back. We were welcomed with snacks and a drink at check in and we had time to grab dinner at the sports bar. Great food, quick service, and a great price. Good idea to eat the hotel to avoid the wait at the crowded and overpriced casino restaurants. Comfy room to come back to at the end of a fun night out!
March 7, 2014