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Rated 4.6 out of 5 by 159 reviewers.
Rated 5.0 out of 5.0 by Clean, contemporary and priced right Location was perfect. Stayed overnight to shop on 5th ave in Naples. A few restaurants are within walking distance if you don't feel like leaving hotel. Has lovely pool and hot tub. Room was clean and modern and you couldn't beat the price. I would highly recommend and would stay there again. November 23, 2014
Rated 5.0 out of 5.0 by CLean, comfortable accommodations. Convenient for my purposes and excellent experience. November 23, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable Reserved room rate was not honored at check in. Good hotel but fire alarm was set off at 2AM waking everyone up. Room rate was not adjusted for our inconvenience. I feel that management should have adjusted the room rate to make up for the 2AM disturbances. November 20, 2014
Rated 5.0 out of 5.0 by Great Stay! The staff was cordial upon arriving and knowledgeable about the different amenities that this location has to offer. The breakfast was great, room was very clean, and the bed was comfortable. I highly recommend this hotel if you are ever in the Naples area. November 18, 2014
Rated 4.0 out of 5.0 by Very clean and good service We stayed six nights. Room was extremely clean. Breakfast was adequate as well. Convienant to all of our activities. Only negative was couch was really uncomfortable. Would stay here again. November 16, 2014
Rated 5.0 out of 5.0 by Comfortable room and easy check in Staff was pleasant and accommodating. Will stay here again November 13, 2014
Rated 5.0 out of 5.0 by Exceptional We stayed at the HIE Naples Downtown in a king suite. This was by far the best HIE room in which we've stayed. It has a kitchenette, bath, and living area that are separate from the bedroom (which has a door). The bedroom is not directly off the hallway, so this was the most quiet room we've ever had. It was a great room for two people with different sleep schedules. The staff is very friendly, from the front desk personnel to the breakfast servers to the housekeepers. All were always cheerful and helpful. It's the best reasonably-priced accommodations we've had in Naples. November 12, 2014
Rated 3.0 out of 5.0 by Average Place There are plenty of places to stay in Jacksonville. We stayed there for a one night on the way to Tampa. The hotel staff was excellent and friendly. Recognized our IHG Reward Club Status with free water and a snack. However, the room was not clean. Upon entering, there was a wrapped and unused lollipop in the middle of the floor. Bathroom had hair on the floor and in the tub. Lampshade on the work desk had a hole in it. Rooms need to be upgraded. The frig was off and hot, which annoyed me as I have medicine and drinks. Front desk apologized for all this but it should not have happened. Sloppy housekeeping and maintenance. The free breakfast was average for HI Express but plenty of it. Easy off and on Interstate 10 is great. November 11, 2014
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