Rated 3.8 out of 5 by 103
Rated 2.0 out of 5.0 by FLGrandma1 Dated property not up to the usual Holiday Inn Express experience
The staff was pleasant and helpful, but this property was very dated. The pool and pool area was very small and really only provided space for one large family. Most Holiday Inn Express properties are new. This one was a property that had been re-purposed, and not updated. We had to change rooms because the toilet was not working. I would not stay at this hotel again. In the future when booking a Holiday Inn Express I will call and check on the age of the hotel. This building was most likely 20-30 years old with needed updates.
June 28, 2013
Rated 4.0 out of 5.0 by Lee56 spacious room very quiet
The staff was wonderuful. We asked for a rollaway after the first
night and were told we'd have it if there was one available..When
we returned, it was in the room. The beds were very comfortable, the sheets were of excellent quality. There were four pillows for each bed as promised but they were lumpy. The bed skirts were out of sync with the rest of the room, as they were so wrinkled that they looked as if they had been crumpled in a laundry basket for days. Really out of place with the rest of the room.
The shower/toilet room was very large, but the vanity outside it,
was too tiny. There was no room for toiletries. Overlooking those
minor things, it was a very pleasant experience.
June 6, 2013
Rated 5.0 out of 5.0 by Daisyden great service
Front desk was extremely helpful with places to eat and making us feel special.
June 6, 2013
Rated 5.0 out of 5.0 by Robadob Very good welcome on arrival . Excellent service
The check in procedure was outstanding. We were made very welcome. Front desk rang to ask if everything was ok whe we got to our room. That was a first for us!
Altogether a very pleasant stay.
June 3, 2013
Rated 4.0 out of 5.0 by Ricardo8 Very Good Choice
My wife and I stayed for one night whilst visiting Bonita Springs. We were very happy with the Hotel. In fact I think it has the best SHOWER in any of the Hotels I have stayed recently. The bed was very comfortable and the breakfast OK. (apart from pancakes) My only adverse comments are:
the soda machine which refused to give me a coke despite putting in the correct money. The Receptionist refunded my cash without question. (I wonder if she has had complaints about the machine before?)
the breakfast pancakes were AWFUL. A very poor machine.
May 2, 2013
Rated 5.0 out of 5.0 by tantami525 good servuce
very good experience staff very nice liked the continental breakfast
April 24, 2013
Rated 2.0 out of 5.0 by wayneb1020 April 2013 Stay
This is our 4th year staying at this hotel. The first 3 stays were fine.
The recent 4th stay was a comedy of errors. Fire alarm going off at 6:00AM, no hot water for 3 days, no TV for over 5 days.
The staff seemed to be frustrated with complaints although 2 employees - one counter person and the maintenance/pool man were trying to deal with the situation the best they could.
The lunch room can be crowded and the breakfast items are OK at best.
Management was not on site and unreachable. My impression is the owners don't care and don't want to put any money into the hotel. Not having a plumber to come in on the weekend to deal with the boiler is a clear indication.
GOOD POINT: Great pool area. Kept nice and clean. The outdoor pool shower came in handy for this stay.
I was compensated for the trouble but did come here to relax.
April 23, 2013
Rated 4.0 out of 5.0 by Glenn56 Staff very helpful, great bed, good breakfasts
I stay here when in Bonita Springs each year and have always been happy. That's why I keep coming back.
April 16, 2013
Rated 4.0 out of 5.0 by Vernice Needs some upgrading of bath and beds
Room was clean and comfortable but more old furnishing then other HIE we have stayed at. Bath room needed some work. Overall a good stay.
April 15, 2013
Rated 5.0 out of 5.0 by rob146 Spring Break 2013
This is the 2nd year we stayed at Bonita Springs Holiday Inn Express for spring break. Close enough to drive to awesome beaches such as Fort Myers Beach, Sanibel Island, Bonita Beach and Marco Island without the huge cost of staying right on the water. Pancake machine for breakfast is Awesome. I need one for my home. See you next spring!!
April 10, 2013
Rated 5.0 out of 5.0 by Swany231 Genuinely more than adequate hotel
Carefree stay - the room was just fine, clean, shower had power. It was my husband, and 10 and 12 year old kids. We felt no need to go out for breakfast - like we usually do. No complaints whatsoever. We were just able to do the things we needed to do while in Bonita Springs, and no worries about our hotel!
April 10, 2013
Rated 5.0 out of 5.0 by Himasher4 Relaxing time
We ended our five week condo vacation by staying at the Bonita Springs Holiday Inn Express. This was our third visit. We love the comfortable rooms, the pool and the breakfast! The location is close to the beach, shopping, restaurants and the airport. We always enjoy our stay here!
April 5, 2013
Rated 4.0 out of 5.0 by LCM1958 Bonita Springs and Spring Training
Overall a nice property. The parking lot is a bit unusual. Register at front desk before parking or you will be left wandering around the back and side parking lots without clear guidance how to enter the building. There is no direct sidewalk to the front of the building. You are left walking across a small unlighted ravine to get to the lobby. This could use improvement!
Would have stayed multiple nights but Spring Break students left only handicapped rooms and we were told that we would be displaced if a handicapped traveler wanted the room (one handicapped room was cancelled by an incoming traveler as we were checking in). We should have had the opportunity to stay in the handicap room without fear of displacement. We moved onto our next reservation at another property the next night.
This is a very nice (not perfect) property and the extension of our stay would have better fit our evening plans. Handicap pre-empt drove us away.
March 22, 2013
Rated 3.0 out of 5.0 by VickieS Nice decor,very clean, great breakfast, good location but beds not comfortable
I could always count on HI and when it was time to make reservations I just booked them and didnt worry. But the last 4 we have stayed in the beds were not comfortable. This was the case with this location. It was clean, in a good location, pool good, ladies at front desk very nice but bed very uncomfortable. I guess I will investigate another hotel chain for my next reservation and I really hate that!
March 21, 2013
Rated 5.0 out of 5.0 by Wheaties Very nice room, very comfortable bed, great bathroom
The whole experience was fantastic. A great breakfast, lots of options and very very tasyty. All staff was very professional and very helpful, they were a great example of what customer service really means.
March 18, 2013
Rated 1.0 out of 5.0 by flushed they must have been kidding
My wife and I encountered a plumbing problem. Shortly after calling the front desk their man knocked at the door and handed their plunger to my wife. She was so shocked, she turned and handed it to me. I asked if he was kidding; not my job was the reply. He left it with us!
I called the front desk who promptly explained to me they were NOT a full service hotel. I responded with 'are you kidding'? The original answer was repeated. So I put on my plumbing clothes (never know when you will need them) and did the work..
Ten minutes later I get a call from the front desk asking if I was happy with their service. 'Are you kidding' was my reply to which point they stated we had a language problem at the outset; they were going to plunge. THIS WAS NOT A LANGUAGE PROBLEM- ALL UNDERSTOOD THE SITUATION AND THEY REFUSED.
Because I did not take my good plumbing clothes on vacation, saving room in the suitcase for more of my wife's clothes, I did a poor job that required additional plumbing assistance later that night. They did send a young girl that managed to thoroughly clear the line.
I have never encountered an issue like this anywhere in my travels; in foreign countries or coast to coast in the USA. The management there in this hotel should all be replaced.
March 12, 2013
Rated 5.0 out of 5.0 by Joani1220 awesome service and comfort!
Staff is professional and makes you feel at home. Rooms are immaculate and very comfortable. I always stay at this hotel for years because the staff and service are great. Would highly recommend this location .
March 11, 2013
Rated 3.0 out of 5.0 by robert128 Noisy Room
There was a very distrubing noise from what we believe was the room above us. It sounded like the bath or toliet was leaking. It reminded me of rain on your window during a rain storm,
That was the only problem we experience, the staff was very friendly and the breakfast buffet was what good too.
March 9, 2013
Rated 4.0 out of 5.0 by Weddingbells Great service
Super breakfast. Great location. Very clean. Friendly staff. Look forward to staying again.
March 9, 2013
Rated 4.0 out of 5.0 by Mike3626 Very Nice Facility
My 2 night stay was a very nice experience. The room was just as I expected - clean, comfortable, quiet and spacious. My only criticism was that the breakfast area was always so crowded that some had to sit in chairs in the lobby or take food back to their room.
March 8, 2013
Rated 5.0 out of 5.0 by Beaver5 Front desk & Dining Area
Very warm reception on our third stay. Kathleen was most helpful and gracious. Other receptionists in the past have been just as nice and welcoming. Thank you for such great employees! Egress to exit off Dining area is poorly laid out and causes disruption with plates, cups, etc. when trying to get to parking lot when everyone is trying to get their delicious breakfast. Can't you move the door over to the right, where the coffee stand is now?
March 7, 2013
Rated 3.0 out of 5.0 by stcloudbob Badly in need of a facelift!!
The staff was excellent, very helpfull and pleasant. This hotel was a good value, but far below standard for what I have come to expect of HI Express. As a frequent traveler, HI Express is usually my hotel of choice, primarily because I can depend on he same level of quality, convenience and service. Although this is a good hotel, the overall condition of the hotel was well below normal. Much needed are new paint and carpet and general cleaning of the entire property. This hotel is showing a great deal of wear and tear and the cleaning staff cannot cover that up. I would not stay there again or recommend it to anyone. There are too many other good choices in the area, including newer HI properties in much better shape.
February 26, 2013
Rated 5.0 out of 5.0 by JPK2811 WE LOVED OUR STAY HERE
STAYED 9 NIGHTS; TOOK A 2 NIGHT SIDE TRIP TO KEY WEST.
LOVED EVERY MINUTE OF OUR FL GET-A-WAY FROM WI TO THE WARM CLIMES. GREAT STAFF, BREAKFAST, ROOM SERVICE, AND GREAT PRIORITY MEMBER TREATMENT.
February 21, 2013
Rated 5.0 out of 5.0 by mairead Friendly staff and quiet hotel
We found the hotel small, comfortable, and convenient. The staff are friendly and helpful. Breakfast is fresh and warm. The room was clean and sufficient for our needs. This hotel attracts quiet but friendly guests. .
February 14, 2013
Rated 5.0 out of 5.0 by UKRichard Pity we weren't staying longer
Although just a one night stop-over we were hugely impressed with the service, quality of furnishings, facilities, breakfast offered by the Hotel. The only improvement we would suggest is to provide room fridges. Other than that it was excellent and we'd strongly recommend. Also, a very good restaurant next door - Perkins.
February 3, 2013
Rated 5.0 out of 5.0 by JS13 Nice hotel in a great location
We staying in this hotel for two weeks; grateful for the friendly staff. Clean, comfortable king suite that included refrig, micro, table and chairs, sm sofa with coffee table; perfect for us. I enjoyed the warm pool with waterfall, the good breakfasts with extras such as breakfast bars, and coffee available all day long! My husband enjoyed the freshly baked cookies every PM! Having laundry facilities was so handy for us, too. Restaurants and a drugstore were within walking distance. This was the best HI Express we've stayed in; we had a wonderful time.
January 27, 2013
Rated 2.0 out of 5.0 by kenb99 Worst HI Express Ever
My wife an I are regular HI Express customers and have come to rely on their consistant quality. This hotel was the worst in our many years experience. The corridors looked like a budget property in their decor. We were on the fourth floor and the elevator seemed like it could barely make it there.
The room looked like it was missing furniture(vast open space) and wall decor. The desk chair was filthy and squeaked badly. The lounging chair was dirty and very uncomfortable.
The room wreaked of mildew, the window would barely open and there was a missing window screen.
The staff was friendly and the breakfast was good, typical HI Express. Overall, our stay was disappointing and on next year's trip, we'll stay elsewhere.
January 20, 2013
Rated 5.0 out of 5.0 by Luckypup Excellent experience and will stay again
Have been visiting the Bonita Springs area for 16 years and have stayed in several places. Holiday Inn Express by far and large offered the best amenities and comfort for the price! it was so convenient to have a hot breakfast waiting each morning of my 6-day stay. The room was quiet and clean and the bed was uber comfortable! I will be back!
January 8, 2013
Rated 1.0 out of 5.0 by MODL Not enjoyable
Many issues. Our family will not be staying at Holiday Inn Express again.
January 5, 2013
Rated 5.0 out of 5.0 by Industrialteacher Very nice
Room was very nice, bed comfy... both firm and soft pillows on bed. Coffee pot/iron/ironing board/hair dryer provided in room.
Its was a very nice, basic motel room... Room included small desk with chair and aslo a reading chair with lamp. Free wifi was also provided (decent bandwidth for a motel)
The breakfest was better than most continental style breakfests I've experienced with eggs, sausage, fresh pancakes, etc.
Housekeeping and front desk were excellent. They went out of their way to help me on a couple occasions. Always had a smile and a hello....
Its a very decent, very relaxing motel for its class... If ever in the area again I would not hesitate another stay.
December 13, 2012