Rated 4.0 out of 5 by 9
Rated 5.0 out of 5.0 by workingman57 Napoleon Ohio stay
Highly recomend this hotel. Staff keep a comfortable hotel and clean.
April 19, 2013
Rated 3.0 out of 5.0 by Ctech Noise
Noise is greater than I like. Also rooms need some updating to keep up with other Holiday Inn facilities I stay at.
March 3, 2013
Rated 5.0 out of 5.0 by mike127 Best customer service.
They took care of me after I made a mistake and booked wrong date. Very helpful. I will always stay here.
January 21, 2013
Rated 5.0 out of 5.0 by mschwark FABULOUS
This hotel is ran better than any other we have stayed at yet. Every staff member goes out of their way to make the stay pleasant. They are friendly and helpful in every way.
December 13, 2012
Rated 4.0 out of 5.0 by JohnZ Clean room, nice breakfast
Only stayed one night, but the room was clean, bed was comfy, and the breakfast choices were excellent! It was nice to find a smoking room - I'll remember that in the future.
November 15, 2012
Rated 2.0 out of 5.0 by Kristin22 DOUBLE CHARGE
I stayed at the Holiday Inn Express in Napoleon, Ohio this past weekend. While I love the fact that they allow dogs and the manager was friendly, I was double charged for my stay. When I addressed this with the front desk, as it happened in the middle of my stay, the guy behind the desk was clueless and not very helpful. The manager called my room and told me there was nothing they could do, so I needed to handle it with my bank. My bank asked for them to fax a letter to them with some information on a company letterhead. The manager could not even find company letterhead to send the fax. The Holiday Inn Express still has not removed the charge. I am extremely upset as I really did enjoy the hotel, but I do not enjoy being double charged for a weekend stay.
November 6, 2012
Rated 4.0 out of 5.0 by Enjoy Enjoyed the breakfast
Compared to other HIE stays at other properties, this was below average. The rooms was smaller. There were stains on the padded furniture. The tub was slow to drain. The breakfast room was smaller but the choices were great. Parts of the pool were closed. I was billed before my stay. Usually I can switch credit cards to pay for the room. I don't like the pre-billing. It created a problem.
October 26, 2012
Rated 4.0 out of 5.0 by ladyjane59 Good Clean Hotel
The staff was friendly and the rooms were clean and neat
October 22, 2012