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Rated 4.2 out of 5 by 46 reviewers.
Rated 5.0 out of 5.0 by Friendly Staff, comfortable stay Attentive staff greets you upon arrival, they are very friendly, open and inviting. Service with a smile, and a warm fresh cookie. August 25, 2014
Rated 5.0 out of 5.0 by Great help for stranded motorists The staff worked at helping us as we dealt with a breakdown of our vehicle and stayed with them for two days that we didn't expect. The staff understood and worked to help us with our room(s) by letting us stay beyond check out time as we awaited confirmation on if our vehicle was fixed or not. August 24, 2014
Rated 4.0 out of 5.0 by look forward to renovations in near future my review was based on the fact that there were signs at the hotel stating that renovations were scheduled for the near future, otherwise I would have complained about the carpet (perhaps freshly shampooed) was damp for our 3 day stay and there was a slight smoky smell in the room even though we requested non smoking - we look forward to the updates before our events next year August 18, 2014
Rated 5.0 out of 5.0 by Visit Co. Fair This is my 6th year to travel to OH for the Fair. My stay has always been enjoyable. August 13, 2014
Rated 5.0 out of 5.0 by What a stay should be! From start to finish the staff were kind and professional. Every part of the facility I used was very clean and pleasant. Breakfast was tasty and generous. It was very nice to have a hot breakfast. I would not change anything about my experience. I will be back. August 8, 2014
Rated 5.0 out of 5.0 by Manager Appreciation I had told coworkers who were traveling with me that they could look forward to warm cookies upon arrival. When we arrived, however, there were no cookies. I commented to the manager about my coworkers' disappointment about not having cookies. Upon our return from dinner we each found a plate of cookies in our room. August 5, 2014
Rated 1.0 out of 5.0 by Smokers Haven Entire hotel smells of smoke., ended up in a smoking room. The next morning I asked the manager why. She gave us a story about the HI reservation system was at fault. Wallpaper stapled to wall........ July 29, 2014
Rated 5.0 out of 5.0 by Megan goes above and beyond! I just made my first trip to Napoleon this week. I was traveling on business. I enjoyed my stay at the Holiday Inn Express. What made my stay especially enjoyable was Megan at the front desk. Megan was very friendly and welcoming. She gave me a great dinner recommendation by suggesting Spenglers. I loved the restaurant and it’s wait staff. One of the wait staff even took the time to share the restaurant’s long history in Napoleon. But what really stood out about Megan was the “above and beyond” service that she provided. I have been meaning to update my Holiday Inn hotel membership for sometime, but have not because I was told that I needed to submit my marriage license to change my name. This seemed like an extreme measure in order to update my account, so I just never took the time to complete the task. Megan had to look up my account under my maiden name. And while she was doing so, I explained to her that it would be so much easier if I could just call in and change it over the phone while I was physically at the hotel providing my identification in person. Megan agreed and promptly called in and spoke with the proper person and took care of it for me right there and then. I am so grateful that she was able to take care of this for me. It’s been an outstanding task for the last 4 years. Due to this type of service I will be more likely to choose the Holiday Inn Express on my future business overnight stays. It’s hard to find customer service like this anymore. Thank you Megan for going above and beyond! ~K. Barrett North Olmsted OH July 13, 2014
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