Rated 4.1 out of 5 by 27
Rated 1.0 out of 5.0 by ttc590 Napoleon HolidayInn Express
I booked a non smoking double bed room in this hotel several days before I travel with my reward points. The hotel is about 15 miles from I-80/90. It is a little bit far but very cheap with reward points - only 5000 points.
I arrived at 11:00 pm. The hotel is very nice, clean, and safe. These are most important to me. Check in process is very quick. However, when I open the door, I found it is a smoking room. I went back to front desk and changed to a smoking room. Bad thing happened to me again. I can not open the door. I have to go back to front desk again. After 20 minutes and went up and down three times, I finally got into my bed. Of course the front desk staff is very nice so I still give the hotel very high rate.
September 3, 2013
Rated 5.0 out of 5.0 by Zedman Excellent job by the staff
We brought in our girls water polo team to the hotel and the staff did a fanstastic job handling the rooms for our entire team including players and parents. They also wen the extra mile to help accommomdate our team meal on Friday night and to store extra food for the team for the weekend.
Outstanding job to the front desk staff and the night management team!
We definitely will continue to bring our team to your hotel for future water polo tournaments!
August 22, 2013
Rated 5.0 out of 5.0 by Steakarmygirl Nice facility and staff
The facility is clean and staff were nice. The breakfast is great!!
August 20, 2013
Rated 5.0 out of 5.0 by Dualut16 Just what we needed - restful
On our way back from Canada, we (family of 3) wanted to stay in Toledo, but could not find a room there. We decided to keep driving and try Napolean istead. No one answer the phone for a long time at this hotel. I was worried. But after reaching the 877 reservation number, we got a room. Upon arrival around 1am, the clerk was very friendly and helpful. The room was very clean, the beds were excellent! My husband made it to breakfast, reports that it was good overall. Would have liked some fresh fruit (banana, apple, etc.) and the bacon didn't look too good. Since we just wanted to rest up, the room was just what we wanted, quiet and comfortable.
August 17, 2013
Rated 5.0 out of 5.0 by Teacherdenn Clean, spacious room
- Our check in was flawless. The cookies in the lobby were a nice surprise.
- The room was large and updated. It was extremely clean. The bed and linens were comfortable and luxurious. The embroidered words on the pillowcases ( hard / soft) were really helpful when using the pillows.
- The breakfast offered many choices like pancakes, scrambled eggs, bacon, bagels, and fruit just to name a few.
- Checkout was flawless. All staff was helpful and friendly.
- We would definitely stay here again!
August 8, 2013
Rated 3.0 out of 5.0 by IndyPibb Should have known pool was closed for maintenance
Cancelled second night when we found that pool was closed for maintenance. Went to cedar point and this was a good distance to drive in the morning.
July 31, 2013
Rated 4.0 out of 5.0 by Aubrey23 Clean rooms great service.
I spent an entire month checking in on Monday out on Friday with my special needs child. The hotel was very clean and relaxing and the staff went above and beyond to accomodate our specific needs and make sure our stay was exceptional. We would and will be staying again when we come back to the area and highly recommend to others. The ONLY complaint is that the room keys or door sensors Ade not up to par and it took several attempts to get into our rooms each time. I had the front desk staff come and help me at one point and they also has an issue.
July 30, 2013
Rated 5.0 out of 5.0 by Frank03 Nice Hotel, Will come again
Nice hotel, helpful staff, nice pool, came in handy due to 95 degree temps during stay. great breakfast. I book two rooms and will come back next year when I return to the area.
July 24, 2013
Rated 4.0 out of 5.0 by Mikeb1966 lots of stuff in room
When I got in my room the first thing I noticed was the previous tennants key pouch on the counter. There was cups and wrappers on the counter. Then I went to the bathroom and noticed a toilet plunger in the bathroom. After I used the toilet i noticed it was plugged. Obviously it had not been cleaned from the previous tennant. Also the toilet paper which is normally folded over neatly was not done. The shampoo jar was still in the bathtub area so the tub was obviosly not cleaned either. This is the second time in as many stay as this has happened. Last stay in a different location there was still fecel mater in the toilet so it obviosly was not cleaned either.
July 18, 2013
Rated 4.0 out of 5.0 by Ontheroadagain7511 A Little Away From Everything
Don't get me wrong, this is a fine Holiday Inn Express but the location on the north side of US24 puts you a ways from everything. Even if you are just looking for fast food you will need to get in your car as all of the choices are on the south side of the highway. The other thing to be aware of is that the choices along that stretch of road are standard fast food and chain restaurants (Pizza Hut, Peppermill, Big Boy, etc.) If you want something different you need to drive into Napoleon where there are a few Pubs and Sports Bars to choose from.
The rooms are comfortable and the staff pointed me in the right direction to get to the downtown so can't complain. Was just passing through an it was an easy on/off stop.
June 24, 2013
Rated 5.0 out of 5.0 by workingman57 Napoleon Ohio stay
Highly recomend this hotel. Staff keep a comfortable hotel and clean.
April 19, 2013
Rated 3.0 out of 5.0 by Ctech Noise
Noise is greater than I like. Also rooms need some updating to keep up with other Holiday Inn facilities I stay at.
March 3, 2013
Rated 5.0 out of 5.0 by mike127 Best customer service.
They took care of me after I made a mistake and booked wrong date. Very helpful. I will always stay here.
January 21, 2013
Rated 5.0 out of 5.0 by mschwark FABULOUS
This hotel is ran better than any other we have stayed at yet. Every staff member goes out of their way to make the stay pleasant. They are friendly and helpful in every way.
December 13, 2012
Rated 4.0 out of 5.0 by JohnZ Clean room, nice breakfast
Only stayed one night, but the room was clean, bed was comfy, and the breakfast choices were excellent! It was nice to find a smoking room - I'll remember that in the future.
November 15, 2012
Rated 2.0 out of 5.0 by Kristin22 DOUBLE CHARGE
I stayed at the Holiday Inn Express in Napoleon, Ohio this past weekend. While I love the fact that they allow dogs and the manager was friendly, I was double charged for my stay. When I addressed this with the front desk, as it happened in the middle of my stay, the guy behind the desk was clueless and not very helpful. The manager called my room and told me there was nothing they could do, so I needed to handle it with my bank. My bank asked for them to fax a letter to them with some information on a company letterhead. The manager could not even find company letterhead to send the fax. The Holiday Inn Express still has not removed the charge. I am extremely upset as I really did enjoy the hotel, but I do not enjoy being double charged for a weekend stay.
November 6, 2012
Rated 4.0 out of 5.0 by Enjoy Enjoyed the breakfast
Compared to other HIE stays at other properties, this was below average. The rooms was smaller. There were stains on the padded furniture. The tub was slow to drain. The breakfast room was smaller but the choices were great. Parts of the pool were closed. I was billed before my stay. Usually I can switch credit cards to pay for the room. I don't like the pre-billing. It created a problem.
October 26, 2012
Rated 4.0 out of 5.0 by ladyjane59 Good Clean Hotel
The staff was friendly and the rooms were clean and neat
October 22, 2012
Rated 4.0 out of 5.0 by cainrcc1 Had a Great stay
I stayed here one night while in the area for MWGB the hotel was very nice and a very clean room :) the breakfast area was very small was the only thing bad abut my stay here.I would definitely look into staying at this hotel again.
October 2, 2012