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Rated 4.1 out of 5 by 421 reviewers.
Rated 5.0 out of 5.0 by great location rooms adjoined, both were large and clean. The beds were very comfortable. Bathrooms were very clean. July 17, 2014
Rated 4.0 out of 5.0 by fabulous experience Great time, lovely room, fabulous friendly helpful staff. Great location. We would definitely return. July 17, 2014
Rated 5.0 out of 5.0 by Excellent Staff Staff very attentive, compliment shuttle excellent. I will stay again, seeing some of the renovations going on sure will make the hotel 5 out of 5, location is great. July 17, 2014
Rated 5.0 out of 5.0 by Clean and comfortable. Rooms are spacious and comfortable. Staff is very courteous and helpful. Very convenient to downtown and I really appreciated the shuttle service. I would definitely stay here again. July 16, 2014
Rated 4.0 out of 5.0 by Clean and convenient We did enjoy our stay here. Just a short walk to downtown activities. Shuttle service is available if you don't want to or are unable to make the walk. The room was very clean. We set the air conditioning to keep the room cool overnight, but it was a bit on the warm side so we did not sleep all that well. We were also surprised at the cost of parking at the hotel. I think $22 is a bit outrageous. That fact alone would keep me from staying here again. July 15, 2014
Rated 5.0 out of 5.0 by Enjoy Nashville We stayed at the Downtown Holiday Inn Express July 6-11th. We picked this hotel based on price and downtown location. The location was excellent. We were able to easily walk downtown and enjoy Nashville's nightlife. The area was safe and well travelled. The hotel was clean, attractive, and provided a good breakfast. Staff were friendly and helpful. Excellent choice for a pleasant Nashville experience. July 15, 2014
Rated 4.0 out of 5.0 by Nice place but the bill shocked us. I was prepared to pay the high price of a nice hotel close to the action in Nashville, but the add-ons, especially $22 just to park the car in the garage , pushed our charges into the realm of the ridiculous. However, the staff was excellent, courteous and informative, and the accommodations were nice. Breakfast included hot dishes as well as the usual, and the servers did a great job. We were particularly impressed with the shuttle bus drivers all of whom were very warm and friendly. July 12, 2014
Rated 5.0 out of 5.0 by EXCELLENT customer service We arrived on Sunday to a friendly smile. Told about the attractions, shuttle bus, trolly, etc. When we got to our room and used the key to enter the room wasn't ready yet, hadn't been cleaned. I asked one the maid service about when the room would be ready. The young lady got the head supervisor to help us. I failed to remember the name of the head supervisor, I truly am sorry about that, but her customer service is definitely 5 star!!!!! She was very professional and personable at the same time which is rare these days. She asked if we could give her 15 minutes and she will get us a different room. True to her word she returned and had someone help get our luggage to the new room. This could have gone wrong in so many ways. But mistakes happen, it's how its handled that makes the difference. That is top notch customer service in my book. I hope to be able to get back to Nashville, there is still so much to see. And if this is possible in the future, Holiday Inn Express Nashville Downtown is the place to stay! July 11, 2014
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