Rated 3.0 out of 5.0 Really expensive hotel in Nashville
Way to pricy for what we got. We left early because this hotel was very overpriced. Very disappointing.
May 20, 2013
Rated 2.0 out of 5.0 by Michelle38 never again
bad experience at check in, wouldn't give a late check out, no shower curtain in room, was going to make another reservation, no military discount available, spoke to manager, didn't do anything for me to return
May 18, 2013
Rated 2.0 out of 5.0 by John1946102 Why We Will Not Be Returning To Stay With You
We were not greeted as Priority Club members and things seemed hectic at the front desk. When we arrived at 3:30 our room was not ready. This was NOT a problem for us. We were happy to wait in the comfortable lobby. Our car was parked in the drive at the entrance. So, while we were waiting for a room I wanted to move the car. I asked the person I was dealing with for parking info, and he interrupted and said "I'll get to that." We never did receive complete parking info and only after our 2nd day in Nashville did we discover HI parking on Broadway.We were told to park in the LG, no other option. The staff person we dealt with was not trained to the standard we have come to expect at HI. The breakfast selection and quality was not up to the usual HI high standard. On this trip we stayed at HI Express in German, TN and West Little Rock, AR. Both far exceeded the quality of our stay at HI Express Nashville. We will NEVER stay there again, and will make sure none of our friends and family do. Your Manager Ashley was on duty when we checked in and we had brief dealings with her our second day re: parking. From the beginning, Ashley seemed unconcerned and any of our concerns. Frankly, we wonder why she is in the hospitality business.
May 17, 2013
Rated 3.0 out of 5.0 by rbcole21 Disappointed
Rooms very nice. Breakfest very good. Staff professional. Liked the little scratch tickets for discounts, and so on. Very, very upset that military or gov't discounts were NOT offered, even after asking. (advertised on Hotel website that gov't rates available). Was informed that they were not given because a local university was having graduation that week. Thats unacceptable, as I do not believe that all those attending the graduation were staying at this Holiday Inn. The staff did give me a gov't rate on parking, which was helpful, but WHY not the room as well? Will not ever stay here again if I can avoid it.
May 15, 2013
Rated 4.0 out of 5.0 by saloddo1 Poor elevators
For this location only being 8 stories and 3 elevators available for service, it was very frustrating waiting for an elevator. The elevators were very slow to arrive and when you would select a floor other floors would light up on their own, therefore delaying your arrival to a desired floor. No other concerns. Nice place.
May 14, 2013
Rated 5.0 out of 5.0 by Mitch52 Great service and friendly staff!
We love staying at this hotel. It is walking distance downtown. The rooms are very nice and the staff are very friendly. We have stayed here every year when we come to Nashville and I would recommend this hotel. The breakfast is free and has everything a person would want.
May 12, 2013
Rated 3.0 out of 5.0 by lck033 Good location but very expensive
The best thing about the property was its location, other than that the hotel was nothing special. We did appreciate the complimentary buffet, however the cost of the room definitely lets you know that the food cost is built into your price.
May 10, 2013
Rated 5.0 out of 5.0 by Scooter123 Great place to stay
My husband and I stayed at Holiday Inn Express Downtown Nashville at the end of April. The room was neat and clean. Coffee, tea and a coffee maker was in the room, along with a microwave and a mini fridge. There was a hair dryer in the bathroom. The complimentary breakfast was wonderful, with a great variety each day. Hotel staff was friendly and very helpful. The location was great and we walked to see all the shops, restaurants and honky-tonks three times each day. A free shuttle is available that will take you downtown if you don't want to walk. There was a parking garage on site, with a nominal fee for parking each day.
This hotel was wonderful and I would not hesitate to book again the next time we visit Nashville.
May 9, 2013