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Rated 4.1 out of 5 by 476 reviewers.
Rated 2.0 out of 5.0 by Convenient location, not so clean. Just stayed at this hotel for a conference. It served the purpose of being an affordable hotel close to where I needed to be - and that's about it. The lobby was very nice and clean, and the staff was friendly. Once we arrived on our floor, however, it was a different story. It did not seem updated like the lobby, and everything seemed a little dirty and dingy. The room itself looked very dated, and had a noticeable odor. I was expecting a much nicer-looking room based on the appearance of the lobby. It almost seemed like a different hotel. In the parking garage (which was very cramped and difficult to maneuver), there was a bunch of spare furnishings from the hotel haphazardly stacked within just a few yards of the parked cars. Chairs, lamps, light fixtures etc. It certainly didn't give the impression that cleanliness was valued. Are these chairs being stored for future use in rooms? I really hope not. August 2, 2014
Rated 4.0 out of 5.0 by Nashville Holiday Inn Close to attractions, this is why we booked here. Within walking distance of the downtown Broadway Strip. We were in the newly renovated rooms which were nice. Don't be put off by the appearance of the hallways that look like your old college dorm room or the creaky tired elevator. Internet access is there but signal strength is weak and SLLOOOOWWWW and connection often takes a few tries at least on the 8th floor near the end of the hallway. Very clean. Price is a little high for a Holiday Inn Express and parking is not free (as it was in Arlington where parking is more of a premium!). August 2, 2014
Rated 3.0 out of 5.0 by Expensive / Smelly I am a regular at Holiday Inn Express! The rates on this hotel were way above what I normally expect to pay ... But I understand the location has something to do with that. However, the $15 a day quoted online for parking suddenly became $22 a day. When questioned the staff had no answer for the increase. The first room we were put in smelled really bad ... And we all started sneezing and coughing. We asked to be moved to another room and we were accommodated immediately, however that room was only mildly better than the first. Overall not a great impression of this hotel! Two stars! August 1, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Nashville We enjoyed our stay. Beds were super comfortable. Lighting in rooms could have been Brighter. The shower was awesome, water pressure superb. Our air conditioning did not work well and we did have service come and check it but it did not improve. Room 217, needs cooling to be addressed. August 1, 2014
Rated 5.0 out of 5.0 by Clean and comfortable! First time downtown Nashville and it was a great experience. Hotel staff never failed to be friendly and always helpful. Breakfast was much more than the typical continental breakfast and the evening refreshments were unexpected and appreciated. Definitely a place to return to! July 31, 2014
Rated 2.0 out of 5.0 by Location for money Good location but not worth the cost. It would be better if they had a bar on the property. July 31, 2014
Rated 4.0 out of 5.0 by great location Great location, it is in between downtown and local neighborhoods. The pool is a little small for the number of guests that were staying at the hotel. The front desk should have been more knowledgeable about the locations (shopping, eating, etc.) the hotel recommends for guests to visit especially when it came to questions regarding transportation around Nashville. Breakfast was included and was surprisingly decent. The pool is nice, but small and only a handful of lounge chairs are available. If you don't get there early, plan on laying out on the cement. Great place for a short stay. July 27, 2014
Rated 5.0 out of 5.0 by Nice room and centrally located. Nice, clean hotel. The hot buffet breakfast was good. The staff was wonderful and very helpful. Price was comparative to the other hotels, although still a little more than I wanted to spend. July 27, 2014
Rated 5.0 out of 5.0 by Excellent stay We recently stayed at this hotel for a couple of nights at the end of our vacation. We were upgraded in line with my platinum reward status and the suite we had was beautiful. We found the staff to be very helpful and attentive and the facilities/amenities to be generally very good. Thank you all much appreciated and we will return just as soon as we can. July 27, 2014
Rated 3.0 out of 5.0 by Not connected I have to say this is a nice location but it is twice what I normally pay and half the level of service. I stay at holiday inns for business all across the country and found that not only is front desk inadequately staffed but thier newly remodeled floor had little if no internet service and had to deal with a backed up tub for two days before one of the staff finally figured out to snake it . I am sad to say I was disappointed with this location and this comes from a HI customer that looks forward to spending the night in their hotel when I am away from home. Simply disappointed ! :( July 26, 2014
Rated 5.0 out of 5.0 by Great Location We chose this hotel for its proximity to the District area and, of course, the reliability of the Holiday Inn Express name. It did not disappoint. We wanted to get to the Johnny Cash Museum and do some honky-tonking during our limited one-day stay. The free shuttle was a big plus, as we took it to the farthest point on Broadway (Second Ave) we wished to go and walked back, stopping in many of the bars to hear the bands. Had a great day. Heard some great music and plan to go back next year. July 26, 2014
Rated 5.0 out of 5.0 by Great location, close to downtown Would recommend to everyone, nice quite location, great breakfast, and close enough to walk to everything. plus the use of the free shuttle service. Worth the money compared to some of the other hotels downtown. July 26, 2014
Rated 5.0 out of 5.0 by Great Service The staff are excellent in taking care of the guests! Location is wonderful within walking distance to most downtown attractions. The shuttle bus is very convenient for those that do not wish to walk. July 24, 2014
Rated 5.0 out of 5.0 by Good times We enjoyed nashville and holiday inn express was a big reason why! July 24, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service The room and location was great but the room was a little pricey along with the fee for parking. July 23, 2014
Rated 5.0 out of 5.0 by evie court express i usually in the hotel for business this time mixture of both and the hotel was amazing very helpful , friendly staff July 20, 2014
Rated 4.0 out of 5.0 by Greata location and value We had a pleasant 4 day stay over the July 4th weekend. The location allowed us to walk to the festivities on Broadway and to have secure parking at the hotel. The complementary breakfasts were substantial and of good variety. Coffee and tea were available at all times. The fitness room was clean and large. My only concerns were that the hallway carpets on our floor were stained and in need of replacement. It appeared that parts of the hotel were under renovation so that may change in the near future. The laundry facility was also dirty but I needed to use it so it worked out ok. I would definitely stay here again for the location; you can walk to nightlife, restaurants, Ryman Theatre, convention center. Vanderbilt Parthenon and medical facilities are a short drive from this hotel. July 19, 2014
Rated 5.0 out of 5.0 by great location rooms adjoined, both were large and clean. The beds were very comfortable. Bathrooms were very clean. July 17, 2014
Rated 4.0 out of 5.0 by fabulous experience Great time, lovely room, fabulous friendly helpful staff. Great location. We would definitely return. July 17, 2014
Rated 5.0 out of 5.0 by Excellent Staff Staff very attentive, compliment shuttle excellent. I will stay again, seeing some of the renovations going on sure will make the hotel 5 out of 5, location is great. July 17, 2014
Rated 5.0 out of 5.0 by Clean and comfortable. Rooms are spacious and comfortable. Staff is very courteous and helpful. Very convenient to downtown and I really appreciated the shuttle service. I would definitely stay here again. July 16, 2014
Rated 4.0 out of 5.0 by Clean and convenient We did enjoy our stay here. Just a short walk to downtown activities. Shuttle service is available if you don't want to or are unable to make the walk. The room was very clean. We set the air conditioning to keep the room cool overnight, but it was a bit on the warm side so we did not sleep all that well. We were also surprised at the cost of parking at the hotel. I think $22 is a bit outrageous. That fact alone would keep me from staying here again. July 15, 2014
Rated 5.0 out of 5.0 by Enjoy Nashville We stayed at the Downtown Holiday Inn Express July 6-11th. We picked this hotel based on price and downtown location. The location was excellent. We were able to easily walk downtown and enjoy Nashville's nightlife. The area was safe and well travelled. The hotel was clean, attractive, and provided a good breakfast. Staff were friendly and helpful. Excellent choice for a pleasant Nashville experience. July 15, 2014
Rated 4.0 out of 5.0 by Nice place but the bill shocked us. I was prepared to pay the high price of a nice hotel close to the action in Nashville, but the add-ons, especially $22 just to park the car in the garage , pushed our charges into the realm of the ridiculous. However, the staff was excellent, courteous and informative, and the accommodations were nice. Breakfast included hot dishes as well as the usual, and the servers did a great job. We were particularly impressed with the shuttle bus drivers all of whom were very warm and friendly. July 12, 2014
Rated 5.0 out of 5.0 by EXCELLENT customer service We arrived on Sunday to a friendly smile. Told about the attractions, shuttle bus, trolly, etc. When we got to our room and used the key to enter the room wasn't ready yet, hadn't been cleaned. I asked one the maid service about when the room would be ready. The young lady got the head supervisor to help us. I failed to remember the name of the head supervisor, I truly am sorry about that, but her customer service is definitely 5 star!!!!! She was very professional and personable at the same time which is rare these days. She asked if we could give her 15 minutes and she will get us a different room. True to her word she returned and had someone help get our luggage to the new room. This could have gone wrong in so many ways. But mistakes happen, it's how its handled that makes the difference. That is top notch customer service in my book. I hope to be able to get back to Nashville, there is still so much to see. And if this is possible in the future, Holiday Inn Express Nashville Downtown is the place to stay! July 11, 2014
Rated 5.0 out of 5.0 by Great comfort Loved the room great place to relax. IHG medallion and was given a nice suite. July 11, 2014
Rated 5.0 out of 5.0 by Great service Great service staff very helpful, room very clean I enjoyed my stay July 11, 2014
Rated 3.0 out of 5.0 by Not as described!!! We went to Nashville for the weekend, The room we were quoted on the phone did not resemble the room we were given. The hotel is very old and in need of a face lift. The lobby area looks nice but when you step off the elevator on your floor you take a step back in time. I paid for an "executive King room" and it was the size of a jesters quarters. I paid through the nose for the biggest room we could get and we got a very small room. While the room was clean it was not what was described to me when booking, nor do I feel it was worth what i paid for the room. July 11, 2014
Rated 4.0 out of 5.0 by Excellent staff and comfy room Stayed for the 4th of July weekend, great location and great value hotel. July 8, 2014
Rated 4.0 out of 5.0 by Great location for Lower Broadway Clean rooms, good a\c, walking distance to Lower Broadway. July 7, 2014
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