Rated 4.0 out of 5 by 269
Rated 5.0 out of 5.0 by michelle13 Beyond Expectations
I was pleasantly surprised with all the wonderful amenities this hotel and our room offered. The microwave and the fridge were quite handy in our rooms. If I return I would stay here again. The bed was also comfortable and the room AC unit worked perfectly to my liking.
August 11, 2013
Rated 2.0 out of 5.0 by don1992 poor quality
Very much over priced.On top of that you have to pay $22 to park.Would not stay there again.did not recognice me as club member
August 10, 2013
Rated 3.0 out of 5.0 by Marc1995 5 Night Stay
Hotel staff was very friendly and helpful. Room was decent. Cable was fuzzy at times. Key cards for rooms gave me a lot of trouble. I had to get my key reprogrammed about once per day for 5 days. This needs to be fixed. Also breakfast was good.
August 9, 2013
Rated 5.0 out of 5.0 by kwags Great area of Nashville
If you are trying to go on Broadway, this is a great place to stay. It is very conveinent to the excitment of the city. It is a little pricey, but if sure beats calling a cab.
August 9, 2013
Rated 4.0 out of 5.0 by Ryansmamaiscool Great location
just stayed over the 1st weekend in August. The hotel was in a great spot to enjoy the down Nashville area. Breakfast in the morning was very nice and made having to go and find coffee an ease. My only complaint would be the hotel could use some updating to the rooms including paint and new carpet. However, we had a wonderful experience and would stay again.
August 9, 2013
Rated 5.0 out of 5.0 by swood461 Great location and service
We visited Nashville and loved this downtown location. We parked our car and for two days did not drive at all. We used the shuttle service for EVERTHING and was very happy. They were great! They picked us up and took us from place to place at our whim (within two miles of the hotel which included everywhere we wanted to go). While the variety of breakfast items was on par with other HIEs the breakfast area was more pleasant than usual in that it was very roomy and easily sat my group of five (which is not always the case). The serving line set up on an island, and made it easy to move around and access what we wanted.
August 8, 2013
Rated 3.0 out of 5.0 by Rustycat Good location
TV had issues with clarity and sound. Carpet was stained and the bathroom floor smelled like a dirty rag. Eggs for breakfast tasted artificial. Probably would give them a second chance if we returned to Nashville.
August 4, 2013
Rated 5.0 out of 5.0 by Joebecca Staff and Location
Great Place to stay with Outstanding Staff and Location! They Upgraded us for our Honeymoon and were more than helpful with everything we need! The saff was very curtious and gave great recomondations on places and events! Already planning a trip back and would not stay anywhere else! Thanks for a great trip and see you soon.
August 3, 2013
Rated 5.0 out of 5.0 Great location for the price
Excellent location, 10 min walk to main area. Friendly staff would highly recommend.
August 3, 2013
Rated 5.0 out of 5.0 by Braddydaddy Great Service
The customer service was top notch. Rooms were clean and the lobby seemed to always have a snack. Win!
August 2, 2013
Rated 4.0 out of 5.0 by kdoh13 Great location
Great location in downtown. Yes, it is a little bit of a walk to the main activities but for the price, it was perfect.
July 31, 2013
Rated 5.0 out of 5.0 by Kfordem WONDERFUL
Great Service!!! They get 110% in my book! The room was awesome and I could not of been more pleased with this Hotel!! The location was perfect and the shuttle they provided was awesome.
July 29, 2013
Rated 5.0 out of 5.0 Comfy bed and excellent service
Among the most comfortable beds I have ever slept in and excellent service we received.
July 26, 2013
Rated 5.0 out of 5.0 by vbskier Fits our needs
Girls weekend in Nashville. Love the location to downtown not too far of a walk, and the shuttle helps too. The pool and breakfast are perfect for us.
July 26, 2013
Rated 5.0 out of 5.0 by BrendaR Convenient location
On a scale of 1-10...I give my stay a 10+. The staff was very helpful, the room was very comfortable...and the location was perfect. While I was having breakfast one day...I noticed that supplies were dwindling ...no sooner had I noticed that I saw about 6 different people restocking and replenishing food. I was quite surprised to see even supervisors pitch in to do what needed to be done. That is a sign of a good leader ...but sadly it is not often noticed.
Kudos to him!!!
Next time I come to Nashville...I will return to your hotel. Thank you for your professionalism.
July 26, 2013
Rated 2.0 out of 5.0 by JBarker dirty linens
linens were dirty and house keeping manager told us that we would receive a $50 credit for our stay. It's been a week and I don't have a credit. I've called 4 times, been on hold for over an hour, and then finally reached someone's voicemail.
If you don't want to give me a $50 credit, then don't tell me that you're going to.
Otherwise, it was a good hotel. Breakfast was good and good location.
July 26, 2013
Rated 5.0 out of 5.0 by Brucecountyfolk Great time
Enjoyed the convenience of the location, being able to walk to everywhere down town was a great advantage. The service was good and every one was friendly and always wanting to help. We recommend anyone wanting to go to Nashville this was the place to stay.
July 25, 2013
Rated 4.0 out of 5.0 by ttropics Will definitely return!
Well, start with location, location, location! We didn't use our car the whole time! Walking distance from Music Row in Nashville. The staff was very friendly and did all they could to accommodate us. The room was clean and met our needs. Great place to stay!
July 24, 2013
Rated 5.0 out of 5.0 by lopez71 Great location & Staff
The location is awesome right at the foot of the broadway scene and the staff is friendly and helpful
July 20, 2013
Rated 4.0 out of 5.0 by Am127 Close to bars but no chairs at pool
Nice and close to attractions and bars. Pool had 74 people and the hotel only has 7 lounge chairs, 14 cairs and 3 tables so people were laying all over the place on the cement.
July 19, 2013
Rated 4.0 out of 5.0 by step5 The room was clean and have excellent service.
Although the room was clean and staff was excellent. We had to leave early than expected due to the aircondition had a smoking odor coming from it. But, I can say when we called the front desk of the problem, someone came up immediately. Thank You
July 19, 2013
Rated 5.0 out of 5.0 by Acorn2011 Great location
We visit Nashville every couple of years, but this is the first time we have stayed at the Holiday Inn Express. It won't be the last time!
The location was terrific for taking in the food and music on Broadway, plus easy on/off highway access. I was recognized as a Priority Club Member and upgraded to a fabulous suite. The bed and linens provided a restful nights sleep. The breakfast room was large and clean, with a plentiful variety of hot and cold, well presented choices. Overall, a wonderful stay!
July 15, 2013
Rated 4.0 out of 5.0 by avance84 Clean and staff was nice and good parking.
It worked for us for 1 night.
Location was good and it was the best price for hotels near Broadway. Parking was close as well which was nice for a big city.
Just wish the shuttle would have been quicker.
July 12, 2013
Rated 4.0 out of 5.0 by BAZ66 Nice Stay
Great location to downtown Nashville, we were able to walk everywhere we wanted to go. A free shuttle is available if needed. Nice selection at breakfast making their rates a nice value. Clean rooms. We will stay there again.
July 11, 2013
Rated 2.0 out of 5.0 by skipy cleanliness of room
I arrived in the afternoon. When i closed the bathroom door there was a dirty, damp towel (that was not mine) hanging on the back. I took the towel and threw it on the floor for the maid service to get the following morning. When I took a shower THAT night I pulled the shower curtain over and there was a dirty washcloth hanging over the shower curtain bar. I took that as well and threw it on the floor.
When I got home the next evening the dirty towel and washcloth were still on the floor. My bed was made, but I did not get new toiletries. I then took the towel/washcloth and put them on the outside of my door in the hall. My trash can was full, never emptied that day. The hallway had q-tips on the floor. Did not appear to be vacummed. I did not feel clean at all.
The staff was great, very nice, the breakfast was good, lots of options.
July 3, 2013
Rated 3.0 out of 5.0 by LSMimiK Best thing about this location.....
.....is the reasonable distance to downtown and the music district. Walk to the district is an easy downhill 5-block stroll. Coming back, however, is mostly uphill but not bad. While parking is available at the bargain price of $22 per day, it is limited. Once parked we were afraid to move our car for fear of not finding another available space. While this location is not responsible for this, the IHG website we used to make our reservations did not clearly provide information on the daily parking charge until our non-refundable reservation was made. When speaking to a customer service person after we discovered the parking charge, I was directed to the link-within-a-link where I could have found this information (had I known to do so). Staying slightly further from the district and paying lower room rates, driving and paying $10-$15 to park or take a taxi might be a better option and one which we will definitely consider when we return to Nashville again.
June 27, 2013
Rated 1.0 out of 5.0 by irrate awful
My sister and I took our 3 girls to the One Direction concert just down the street and the hotel was in a very convenient location but I was extremely disappointed with the check-in and the parking garage. First off, the parking garage was ridiculously cramped with way too many dead ends that I had to maneuver my car out of and the fee was $22?! Totally uncalled for! Mostly, I was disappointed with the staff and check-in. We arrived 45 minutes before the concert was to start due to 3 construction zones on I-24 and the hotel didn't have a room for me. I booked AND PREPAID for this hotel months in advance so you can imagine my disappointment when I arrived 4 hours AFTER check-in time and they didn't have a room ready for me. To top off the whole situation, the lady at the front counter was rude and clearly not bothered by the fact that I was upset and was on the verge of being late for the concert that I paid nearly $300 for! One more thing, this hotel really needs to get some A/C in the halls and elevators! We will be seeking a different hotel in that area for future events because this hotel was way overpriced for the treatment and quality!
June 27, 2013
Rated 5.0 out of 5.0 by prdiana Had a great time
Front desk staff wonderful to work with, always great suggestions when we asked for ideas. Pefect location in the downtown , rooms very nice.
June 26, 2013
Rated 2.0 out of 5.0 by Angie71 No Parking, Rooms Not Ready
When we checked in at 6pm, we were told that the parking garage and the overflow lot were both full. We were told that we would have to park on the street. When I asked what to do if there was no street parking, the clerk could not give me an answer. He told me that some employees would be leaving in a little while and that I could probably find parking in the garage at that time. I was very upset that a hotel with limited parking space would allow its employees to park in the garage! When we went to our room on the 3rd floor, the door was unlocked, the beds weren't made, and the radio was blaring! We called the front desk and they brought keys to another room in the same hallway but it wasn't ready either! We had to wait another 10 minutes before we were finally relocated to the 6th floor. The whole check-in process took about half an hour - completely disappointed! The room and hotel overall were just OK. They seemed a little run down. Breakfast was lukewarm, but there was a good selection. I'm not one to leave reviews very often, but I wanted to warn you that this is probably not a good place to stay.
June 25, 2013
Rated 5.0 out of 5.0 by cpr58 Great location
Great location to walking downtown. Easy to get to from the interstate and such a reasonable rate.
June 24, 2013