Rated 4.1 out of 5 by 472
Rated 5.0 out of 5.0 by wildlifechick Great stay
Excellent service! The front desk crew was able to recommend places nearby, assisted with a ride and loud group staying next door, and provided superb customer service. Convenient location. Underground parking was a little tough to do, but lots of additional parking for larger vehicles.
September 3, 2014
Rated 2.0 out of 5.0 by jan827 Disappointed
I selected the Holiday Inn Express Nashville-Downtown based on traveler reviews and the hotel's website... I was surprisingly disappointed. The lobby area was clean and well maintained. However, when I exited the elevator to go to my room, I saw that the hallway carpeting was soiled and visibly dirty, there was visible dirt in the vending room, hallway lighting was dim, wallpaper was outdated and faded. Additionally, the carpeting in my hotel room was visibly dirty, there was dirt and spider webs in the corners of the bathroom floor, the tub had baked in dirt and had lost its glaze. During my stay, I went to another floor for vending and noticed renovations taking place. When I checked out, I shared my concerns with the counter staff who apologized. The representative also told me of the specific floors that had been renovated. I was instructed to request a renovated floor for future reservations. I wish this information was shared when I made my reservation for this stay - I had no idea there were renovated floors available! I regret my decision to stay at the Holiday Inn Express Nashville-Downtown.
September 2, 2014
Rated 5.0 out of 5.0 by BirminghamTraveler Heaven
Loved the Atmosphere! Right in downtown Nashville next to the entertainment district. Complimentary breakfast, refreshments, evening reception, water, staff is at your beckon call. Can’t wait to come back!
September 1, 2014