Rated 4.3 out of 5 by 301
Rated 5.0 out of 5.0 by Linster Good Location, Clean Rooms, Comfy Bed
The title pretty much says all. I didn't run into any noise problems during my stay, the room was comfortable with a large bed, and the hotel was within 10-15 minutes (walking) of Broadway where all the good music and drinking holes are clustered.
February 20, 2013
Rated 1.0 out of 5.0 by Renee79 Terrible Customer Service
Our room had been booked since Jan. 2. We were aware of the remodeling, but was told that one side of the hotel would be completed and that we could reserve a new room. After the first initial booking, 2 more calls were made to confirm reservation and once again request a new room. On Feb. 15th, we arrived at The Indigo to do a preliminary check in, provide payment, Priority Rewards number. This was done, so that when we checked in at 3:00 (posted check in time) the process could be streamlined since we would bevery short on time at that point. We arrived back at the hotel at 3:15. Our room was not ready. At 4:45, we were finally given a handicap room that was not in the new remodeled room. I understand that Nashville was very busy, but a hotel has a responsibility to prepare. The gentleman at the front desk made a comment to his manager over the phone that we had not reserved a new room. I am very curious to know, what else should have been done to reserve a new room. At the time that we were given the room keys, no one offered to take our bags up to the room. I have stayed at this hotel on many different occasions. I invited a friend to this trip, and must say that I was extremley embarrassed at the lack of customer service. The room we were given was in terrible shape, and DID NOT in any way deserve the fees for this stay that we were charged. The view was of a brick wall. You could not see anything else. The room was VERY VERY small. The mirror was still splattered with toothpaste. Housekeeping was gracious enough to hand us a cloth when we asked for something to clean the mirror.. Furnture was scratched, dented and very cheap. There is only one very small mirror and it is above the sink. There is no hairdryer provided. I honestly am unable to find anything positive about this trip to The Indigo. Upon arrival home, a call was made to the hotel to express our disappointment. We were told that a message would be passed on to the GM. I even left a voicemail for the GM to return my call and have yet to receive a call. Our plans the day of check in required reservations for 5:30. Because of the extremely late check in, there was no possible way to keep those plans. All I can say is this stay was a utter disappointment in the lack of customer service as well as the physical appearance in the hotel.
February 17, 2013
Rated 5.0 out of 5.0 by Jenn1010 One of the Best Hotels I have Stayed In!!!!
The room was wonderful!!! The staff was great!! The breakfast was very good!!! I loved the location! We visited Nashville for a friend's birthday and we were able to walk to all nearby attractions. It felt like we were in more of a loft than a hotel!!!!! We will stay at Hotel Indigo on our next visit!
February 16, 2013
Rated 5.0 out of 5.0 by BassCatcher Great Staff, Great Room
Great Hotel, good example of renovation of historic site-- rooms were great, very comfortable. The staff were all fantastic. Would definitely recommend this property and will try Indigo in other locations!!
February 15, 2013
Rated 5.0 out of 5.0 by Mel966 My new favorite hotel!
We visited on December 22, 2012 and the hotel was in the middle of renovations when we visited but it didn't interfere with us. The makeshift lobby looked more difficult for the staff then the guests but the young man who checked us in was very nice and accommodating as was the young lady who was working the next morning.
Based on my priority club platinum level, we were upgraded to an executive corner room (reward stay too) and it was lovely. The hotel was quiet and we took advantage of a late check out to take a nap before the drive home.
We ate breakfast in the make-shift restaurant and again the staff went above and beyond all expectations. I was craving pancakes and they generously offered to make them even though they were not on the menu.
The only questionable thing that happened during our trip was that no one from the valet service came outside to greet us when we pulled up but I'm thinking it was because of the renovation and they may not be able to see the door from where they were at. Anyway, they more than made up for it when we had our car brought around the next day and they thoughtfully had the heat cranked up turned on the seat warmers for us. I was impressed.
Getting ready to return this weekend. Hoping the renovations are done so we can see the new bar and restaurant.
February 14, 2013
Rated 5.0 out of 5.0 by Gerald123 Very confortable setting and amenities;
First visit/stay at the Hotel Indigo but will include it to my list of hotels to stay at during my travels. Wanted a hotel in town close to Broadway Street, and Jimmy Buffett's Margaritaville - Hotel Indigo met this requirement. Hotel is being renovated but everyone was friendly, courteous, and helpful.
February 9, 2013
Rated 5.0 out of 5.0 by Tanya212 Great Experience, would recommend
I forgot the gentleman's name that checked me in but he was GREAT very personable + he remembered my name! The other staff great, overall experience was excellent it's right around the corner from great blues spot & walking distant from everything. The lobby was under construction even still that did not take away from overall experience. When return to Nashville I'll be staying here again.
January 28, 2013
Rated 5.0 out of 5.0 by kemjrt Room was comfortable. House keeping not too good.
The only problem I had was the housekeeping did not leave me any coffee and I am a coffee drinker. Another problem was that my bill was left outside my door instead of them putting it under the door inside my room. The problem with the bill sitting in the hall is that anyone could have gotten my personal information.
January 27, 2013
Rated 5.0 out of 5.0 by Dustin4tified Nice weekend in Nashville
The location was the main reason I selected this hotel for a trip to the Grand Ole Opry. The room was nice and had new furnishings throughout. They were remodeling while we were there but it did not cause any inconvenience. The parking garage is attached and was easy for self parkers. I would use this hotel again.
January 20, 2013
Rated 3.0 out of 5.0 by penny68 Comfortable bed but not so clean
Room over price, floors were filthy, house keeping needs work! Room was quite & bed was comfortable. Great location to bars & restaurants. Before booking a room check to see if all remodel is done.
January 7, 2013
Rated 5.0 out of 5.0 by vandy31 Beautiful room and great location for Titans stadium
The location was the main reason I selected this hotel for a game at the Tennessee Titan's stadium. The room was nice and had new furnishings throughout. They were remodeking while we were there but it did not cause any inconvenience. The valet parking was quick and convenient. I would use this hotel again.
January 7, 2013
Rated 5.0 out of 5.0 by Jennontherun A great new design in a historic building
We loved the look and feel of the hotel. The service and staff were very attentive, pleasant and helpful. This all added to a great weekend in Nashville. We can't wait to return to both Nashville and the Indigo Hotel.
January 4, 2013
Rated 5.0 out of 5.0 by BabsJ A very pleasant surprise!
While in Nashville for the CMA's our group wanted a place within walking distance to Bridgestone area. I found the Hotel Indigo online and phoned to book the rooms. The staff was extremely polite and quite helpful. Loved the historic building and location was perfect. We all thought it was a good value. I will recommend and will stay there again for sure! Every one in our group agreed this was our favorite place we have stayed in 4 years.
November 7, 2012
Rated 5.0 out of 5.0 by SouthernVoice10 Oustanding staff and service!
This is a fun hotel. It is a former bank building so the rooms are non-traditional. No closet in my room but a big wardrobe for hanging clothes and drawers. The beds and bed linens are super comfortable. The rooms have a Kuerig coffee machine and an MP3 player. Good supply and location of electrical outlets for charging phones and computers,etc. I stayed on the 15th floor and it was so quiet - only 3 rooms. There was some construction going on at the hotel, but I only heard it from the elevator lobby.
The staff is outstanding! Friendly, accommodating and willing to assist in all your needs.
Nice size bar and restaurant open to the lobby. I didn't eat there but the bar staff was equally friendly and accommodating. Starbucks should be opening soon and is attached to the hotel.
I was there for Halloween and they had a decorated pumpkin contest and dog costumes contest and photo op.
I would definitely stay there again!
November 7, 2012
Rated 5.0 out of 5.0 by Dave40 Second visit
Great staff, great location.........will stay here again if/when we return to Nashville
November 2, 2012
Rated 3.0 out of 5.0 by Sara49 Impressive Penthouse
We booked the penthouse suite for a girls getaway weekend for 3 women. Great suite, loved it! However, since there is only 1 bed, we requested a rollaway bed, both at the time of booking, and again once we arrived. We never got it. I gave up and slept on the couch. We also requested additional coffee for the coffeemaker several times during the day. I ended up going to get it myself late that evening. Found most of the staff to be ambivalent, but the location an easy walking distance to the clubs and shops. Overall, happy with room but seems we would have received a tad more service than we got, for the booking the most expensive room in the hotel.
October 29, 2012
Rated 3.0 out of 5.0 by Chgo1020 Too expensive
We found Hotel Indigo passing through Nashville. We wanted someplace that was upscale with room service. The room was large, but decor was cold and uninviting. No place to put the food once it came, so had to eat on the bed. Food was adequate. For the price, the room was mediocre. Overpriced for the quality.
October 27, 2012
Rated 5.0 out of 5.0 by Taber57 Excellent service and friendly staff
My daughter recently had her wedding in Nashville, TN. We chose the Indigo Hotel on Union St. because of its proximity to several events. The staff was very helpful. We enjoyed the live music performed on Wednesday nights; took advantage of their bar; enjoyed delicious omelets at breakfast; and parked our vintage car in the garage knowing that it was being watched!! It was a great find.
October 26, 2012
Rated 5.0 out of 5.0 by Nash2012 Staff Service Went Above and Beyond!!!
We decided to head to Nashville for a few days of fun prior to a conference. The area was sold out due to conferences and a college football game. Hotel Indigo had availability Sunday, Monday, and Friday, but not Saturday. The staff went out of their way to try to get me a room for Saturday. The person I inititally worked with was off for a few days and I worried my request might be forgotten. Their communication was flawless and the next team member who took over my request was able to get me in. When we arrived we were greeted by Ashley, whom I had spoken to several times on the phone in arranging the room. Great to put a face with the name. We arrived at 9 AM but they were able to get us right into our room. The staff was helpful with directions, suggestions, weather updates, etc... The restaurant had good quality breakfasts for an unbeatable value. Great location for business and enjoying the Nashville scene!
October 23, 2012
Rated 5.0 out of 5.0 by Tattfamily Family in Nashville
The Hotel Indigo was perfectly located in Printer's Alley. Our family was able to walk to the Country Music Hall of Fame, The Ryman Theater, and Broadway. Even though the hotel was undergoing some renovations, we were undisturbed by noise or debris. The rooms and bathroom were very comfortable and spacious. The only 2 negatives were that there were no mirrors outside of the bathroom and I did not book a room with a view of the city. I would have liked to have done my hair and make up outside of the bathroom so others could use the bathroom simultaneously. Great for families!
October 23, 2012
Rated 5.0 out of 5.0 by Rachelann Loved My Stay
I highly enjoyed my stay. They had music in the bar area that was entertaining. You are very close to the downtown venues so you can walk anywhere. The staff was friendly and was very helpful with any questions I had about the area. The room was perfect, I loved the shower. This is diffently my hotel of chose when I am in the area again.
October 19, 2012
Rated 5.0 out of 5.0 by Zac86 Indigo Downtown Nashville
Five star stay! Perfect DOWNTOWN location! The hotel is perfect in every way: awesome bathroom, big bed, new tv, great view, nice size room, EASY parking, great staff, and LOCATION! Great parking Deck. Location is perfect, right down from the best bars, food, and shopping! I have stayed in several Nashville Hotels, this by fay is the best!
October 18, 2012
Rated 2.0 out of 5.0 by NCRog "It's not all business" package ... disappointing
In the future, my wife and I will travel through Nashville on a regular basis - so we decided to stay at Indigo to experience downtown and take a relaxing break from what had been a hectic few days. We picked the "It's not all business" package.
All went well until we went down for breakfast. Unaware that we needed coupons to get the breakfast that was included in the package (or the drinks the night before), I went to the front desk to inquire why we hadn't received them. First reaction was a curt response that breakfast is not usually included ... and certainly not at the rate we were paying. When I pushed that the package included breakfast, the receptionist said she didn't recognize the rate including breakfast, and she would have to check with her manager for any exception, then tried to contact him by phone. Finally, unable to reach anyone, she pushed the breakfast coupons across the counter while she attended to another task. I approached her later, with the email confirmation for our stay, which clearly states the additional items in the package - no acknowledgement that I was correct, no apology for the oversight. Even worse, her attitude was hostile and insulting - the suggestion being that I was "misrepresenting" (i.e. lying) about what my rate included.
So, this event left us disappointed with our whole Nashville stop-over. In my business I travel the world, customer service from the establishments I stay at is critical for repeat business. Needless to say, we won't be returning to Indigo.
October 14, 2012
Rated 4.0 out of 5.0 by Buddy58 Perfect Location
We were in for Martina McBride Concert at the Ryman. It was an easy walk to just about all there is to see and do in Downtown Nashville. The Room and the King Bed was very comfortable, clean and well appointed. Front Desk Staff very friendly and helpful. We will be back for another stay!
October 5, 2012
Rated 2.0 out of 5.0 by rebatty Indigo = Holiday Inn
This was not the experience advertised. This feels like a dingy, old hotel in need of a massive face lift. Hall way carpet was stained badly, elevators dated and worst of all no room service menu, no breakfast menu and a sorry excuse for a bar. Location is the ONLY thing going for this poor old broken down place.
October 5, 2012
Rated 5.0 out of 5.0 by KerrodT The place to stay in Nashville....
If anyone is travelling through Nashville, make sure you stay at Hotel Indigo Nashville. It is a fantastic property in a perfect location. The property is a recent renovation of an old historic building, so you have large rooms, fabulous high ceilings and the wonderful charm that comes with old buildings mixed with every modern convenience that you would need. The staff are great too!! Full of knowledge and always a friendly smile.
October 3, 2012
Rated 3.0 out of 5.0 by guest8772 Staff very helpful.
Staff was helpful and attentive, especially at the front desk and restaurant. The room was not well cleaned, especially the bathroom, and particularly the shower.
October 1, 2012
Rated 5.0 out of 5.0 by Cookie47 Neighborhood
I loved being able to walk everywhere. Nashville is such a wonderful city!! Clean, interesting, fun. Loved the band Thursday night across the street. Loved the walking bridge. Loved all the food and shops. GREAT GREAT GREAT
September 28, 2012
Rated 5.0 out of 5.0 by Beaches Our Stay was Wonderful
Although the hotel is in the process of renovating (the reason for the "average" rating), we enjoyed our stay because of the staff and valet attendants. They were just awesome people.
We stayed for 2 nights before departing for an across state drive. We returned for a one-night stay prior to departing for home.
September 24, 2012
Rated 4.0 out of 5.0 by Earlyfallvisitor Comfortable and attractive room
Overall good experience. However, the hotel is slightly overhyped as refreshingly designed and romantic. Still under renovation, the fitness center was not operational, the tv in the room has a little trick so it can work.
Great attention at the restaurant for breakfast.
Note they do not have rooms with bathtubs; or at least that is the information they gave me. It is not for lack of space in the bathroom.
I would recommend for the location, if the price is right.
September 23, 2012