Rated 3.9 out of 5 by 163
Rated 2.0 out of 5.0 by Steve D Bad room
Both rooms I tried smelled and had bad wet feeling
July 2, 2014
Rated 5.0 out of 5.0 by Deborah1526 One of the best stays-great hotel
Great hotel, location and service. Awesome beds, pillows and linens. My only complaint is no laundry room in the hotel. The hotel exit was easy to navigate even with Nashville International Airport on the same exit.
July 2, 2014
Rated 4.0 out of 5.0 by will272 Nice place to stay
We enjoyed our stay here and will stay again. The beds where wonderful the internet was fast and the breakfast was good.
July 2, 2014
Rated 5.0 out of 5.0 by John/Ann Travler
This is a great facility all the amenities are well cared for one feels safe and comfortable, they have a great pool and a very good complimentary breakfast. It is a great place to stay if you are flying out of Nashville International Airport where you can leave your car and shuttle to the airport. I have stayed here several time and would stay nowhere else. The desk staff may be the best I have encountered anywhere in the world.
June 26, 2014
Rated 2.0 out of 5.0 by skip 1004 holiday inn could do better for the money
poor pillows, lousy in room coffee, pool needed to be cleaned, fitness center was very small and limited, and no morning paper anywhere. for the money spent, it was terrible. one positive note............staff was friendly. will not stay at a holiday inn again.
June 25, 2014
Rated 5.0 out of 5.0 by Businesswoman Most confortable bed ever!
I had an awesome stay!
The staff were very polite and helpfull.
When I got in the room, I was very tired and found the most confortable bed in all of the IHG group hotel that I have stayed so far.
I have not been able to try the breakfast as I had to take the plane at 6:00 am but I went after a very resfull night!
June 25, 2014
Rated 2.0 out of 5.0 by Luz14 Nice facility, but staff needs some training or changing
Holiday Inn is usually my hotel of choice, but this one by the Nashville Airport was definitely lacking in the customer service department. The front desk personnel were more interested in carrying on conversations with each other than servicing their customers. The dining area personnel didn't even acknowledge your presence. Room was clean and nice as usual.
June 22, 2014
Rated 5.0 out of 5.0 by ldd130 Best breakfast attendant ever
The main thing that sticks out in my mind about this hotel is Veronica, the breakfast attendant. She was extremely friendly and treated each guest like friends and family. She made sure the area was clean and well stocked. The lobby, grounds and room were very clean. The pillows were very comfortable but the mattress was a little to firm for my liking. The only negative point in my stay was, while waiting to check out, the person in front of me was trying to ask the desk clerk for a late check out. The clerk seemed to be a little frustrated since apparently there were quite a few people checking out late and was rude to the individual. She was not, however, rude to me. I would definitely recommend this hotel.
June 19, 2014
Rated 5.0 out of 5.0 by tessiem great guest service
Room clean and tidy. staff extremely helpful! beds r a little soft but not terrible
June 17, 2014
Rated 5.0 out of 5.0 by timrom Very nice hotel
My wife and I enjoyed the stay here while we were attending the CMA Festival. Located away from Downtown which kept us out of the hustle and bustle of traffic and noise. Room was very cold when we checked in but we turned down the AC and it remained comfortable for the rest of the stay. Our room was well maintained and we slept very well throughout the night. Loved the room darkening curtains. Good breakfast choices, not a big fan of eggs with cheese but just made other choices on the days they were served.
June 12, 2014
Rated 5.0 out of 5.0 by reluctant traveler too park 'n fly
High quality stay as you'd expect from Holiday Inn. The ability to leave your car there for up to two weeks while you travel saves time and money, however, don't think it's free. I also wonder about security (as respects through auto only), though nothing happened to our car. The ease of getting to and from the airport and interstate hwy was great and there are several fast food places close by. We only spent one night there, but we wouldn't hesitate to stay there again.
June 9, 2014
Rated 5.0 out of 5.0 by Amos37 Excellent staff and accomedations
My wife and I along with some of our children and my sister have enjoyed the exceptional service and quality of our stay in the Airport Holiday Inn Express. The food provided for breakfast was excellent. The shuttle service to the airport was outstanding, The drivers courteous and very helpful.
June 4, 2014
Rated 5.0 out of 5.0 by Clay80 Friendly and accommodating
We always stay at this hotel when we have early flights leaving from Nashville since we live over two hours away. The staff is always friendly and efficient. The rooms are clean and comfortable. The shuttle to the airport is always timely with drivers that help with our bags and are fun to talk with. We highly recommend this hotel.
May 27, 2014
Rated 5.0 out of 5.0 by Jewel62 Stay and park safely and staff very helpful
Would make this choice every time to drive from Oak Ridge to fly nonstop.
May 26, 2014
Rated 4.0 out of 5.0 by 12pardh Nice Staff and Great Location
Very pleasant stay while we shopped and attended the annual Good Guys Hot Rod show.
May 20, 2014
Rated 4.0 out of 5.0 by robbh Good value
Bed comfortable. But room older. Staff is very friendly and helpful.
May 10, 2014
Rated 4.0 out of 5.0 by Baxter59 Great support
Front desk was very helpful In assisting me with a vehicle problem. I needed picked up from a location that I needed to leave my car . The staff was very friendly. The only issue I have is the breakfast hot food was the same everyday and it was bad.
May 6, 2014
Rated 4.0 out of 5.0 by Loves to Travel 71 Overall Satisfied
Overall, we were satisfied with this hotel. The breakfast was much better than expected with plenty of options and the beds were very comfortable. The hotel was clean but the hall carpet looks very tired. The staff was friendly and were quick to help us with a few items we forgot such as tooth paste and tooth brush. They also give complimentary bottles of water at the front desk. The area seemed safe, but it is near the airport so it does have that type of "vibe". The airport did not disturb us while we were there, but our room was on the back of the hotel.
April 21, 2014
Rated 4.0 out of 5.0 by Jmac45062 Convenience!
Stayed here because of my clup membership. Place was great for what we needed. A nice, clean room and allowed us to park our vehicles while we left on vacation from airport. Parking rate was $5 a day. A lot cheaper that airport economy parking.
April 7, 2014
Rated 4.0 out of 5.0 by caller comfortable room and bed...staff friendly
Great place and plenty of eating establishments nearby
March 26, 2014
Rated 5.0 out of 5.0 by robbh Friendly Staff
The staff is very nice. I greeted by name at every check in. I make an effort to book this location during my frequent business trips to Nashville.
March 24, 2014
Rated 3.0 out of 5.0 by Bryso004 Excellent service but very poor room quality
I stayed in this hotel for two nights. For the price I paid for a King sized bed and standard amenities I was expecting good quality. I arrived and found the curtains filthy (grunge stains on the bottom). The thermostat was not functional. There was a hole in the wall behind the outlet behind the end table. When I moved one of the end tables back to grab my cat that was hiding under the bed, I found a vent full of dust. The carpet and furniture was all stained and unkempt looking.
Regardless of all this the staff was very welcoming and breakfast options were decent. Would I stay in this hotel again... probably not unless I had the option to change the room. In this case I didn't because I had my cats with me.
March 20, 2014
Rated 5.0 out of 5.0 by Nobuns Clown Convention
This hotel bent over double to help a bunch of Shine Clowns put on there Mid-Winter Convention.Marianne was great. She help us with everything. The hotel was clean and the breakfast was great. Thanks A Millon Al Menah Clwons Nashville Tn
March 20, 2014
Rated 1.0 out of 5.0 by mistermack10 Disappointment
This property is dated and I was surprised and disappointed that the price is so high. I'm a IHG member and I'm loyal to the Holiday Inn brand. However, I'm beginning re think my strategy. This hotel is bad and they add several fees onto your invoice.
March 16, 2014
Rated 3.0 out of 5.0 by corkdork read other reviews
I started reading reviews in my room after checking in while connecting to WiFi. I was surprised by what I read, though everything was confirmed at checkout. While I was checking out another couple was complaining of not receiving their wake up call. This hotel has a notorious problem with wake up calls if you read all other reviews. I use my phone for alarm, therefore I was not dependent on the hotel. The problem I encountered was the elevator was not working at 4:30AM. Not fun dragging 3 suitcases downstairs by yourself. Many other hotel choices in the area....be wise
February 26, 2014
Rated 5.0 out of 5.0 by JamiA Our Hotel of Choice Nashville Airport Travel
We travel often and leave out of Nashville airport frequently. Over the years we have tried many different hotels around the airport.
We have decided the Holiday Inn Express is our favorite. The shuttle drivers are so very friendly and prompt. Also, the staff at the front desk is very accommodating and friendly. You feel like you are kind of coming come to friends. Even the housekeeping staff is super friendly.
We like it 'cave cool' when we sleep at night, and that is a tough thing to find in most hotels, not here, you can adjust to your comfort which makes for a good nights sleep.
Like most everything today, the rates at first glance seem to be a little high for the accommodations. However, after stepping back and thinking it through, with the breakfast and shuttle service, not to mention the Stay, park & fly, it is really not that bad.
I would definitely recommend this hotel to anyone!
February 25, 2014
Rated 5.0 out of 5.0 by J&JT Fabulous staff and comfortable accommendations
We were traveling over the Holidays. The staff and services made this the least stressful and enjoyable stay in our 3 week travels.
February 2, 2014
Rated 1.0 out of 5.0 by Ray1955 issues
I verified my 4am wake up call prior to retiring for the evening. The wake up call came at 4:30am with the explanation of computer problems. Upon returning and as a "park and fly" guest, I called the number given to me 3 times, once it rang for 2 minutes before I received an answer. The claim was that the desk clerk was in the bathroom and could not answer the phone. I had to take a cab back to the hotel to pick up my car. I gave the clerk my business card and requested that the hotel manager call me. now, 4 days later still no call.
January 30, 2014
Rated 1.0 out of 5.0 by JoanDid Unfortunate Bad Experience
I stayed at this hotel, instead of one with more amenities downtown, because I had a very early flight to catch. I had booked a 5:30am wake up call with the front desk which did not arrive. I missed my flight and my meeting in California because of it. I also had to pay an extra $75 to secure a seat on another flight out.
The front desk simply said "yes, our system went out. No one received their wake up calls today." For a hotel at the airport this would seem to be quite an essential part of the business to have problems with.
Completely unimpressed with this hotel.
January 17, 2014
Rated 5.0 out of 5.0 by vfp42 vfp42
Shuttle arrived promptly after we called close to midnight & driver was cheerful even for having to work on Christmas. Desk staff were
courteous and helpful with some tylenol for my granddaughter's
sniffles. Breakfast was tasty & offered variety.
January 15, 2014