Rated 4.1 out of 5 by 301
Rated 2.0 out of 5.0 by RickyHep Food in the bed upon arrival
Well this was a first for me at an IHG hotel, First off I'm a Platinum Elite member and stay exclusivey with IHG brands. I arrived at the hotel and everything appeared in order.i checked in and and was welcomed as a Platinum member, but they failed to offer me the 500 welcome points, I had to ask for them. I receive my key card and the host at the desk wrote the wrong room number on my card envelope. So I finnal get my room assigned correctly get to my room.i proceed to do my standard room once over. I pull back the covers and found chocolate candy in the bed. I was grossed out and immediately went to the front desk to report. They did send housekeeping to change the bedding, and offered me 3000 points for my inconvenience. I wouldn't say that compensated for a dirty room very well but at least I knew I had clean sheets. And the staff barley even apologized for this.
I guess the best part of my stay was the breakfast everything else seemed to need some improvement. I was very disappointed and when back in the area I will look for alternate lodging. Signed a very disappointed platinum member
March 4, 2015
Rated 4.0 out of 5.0 by 89q30q2987430 Low value to cost
This hotel was old and warn out. The only reason I rated the stay as high as I did is becuase the people were so friendly and helpfull.
I had to stay the next night also becuase of a flight cancelation and I stayed at a different hotel that was much nicer with a slightly lower price.
March 2, 2015
Rated 4.0 out of 5.0 by alwaysontheroad2014 safe and close to the airport, good value
I stay at the HIE-Airport a lot, convenient to the airport; feel safe and the rooms are good for the rate. Microwave and refrigerator in all rooms which is nice.
March 1, 2015
Rated 4.0 out of 5.0 by Mike64Jax Good Service, Convenient to Airport
Convenient to airport, clean room, good service and breakfast in the morning.
February 28, 2015
Rated 5.0 out of 5.0 by sandandrand 2015 Comfort
I have stayed numerous places this year and I greatly enjoyed the comfortable bedding and pillows. Our stay was amazing , everything was clean and had all we needed and more. We plan on returning in the near future.
February 27, 2015
Rated 3.0 out of 5.0 by ffsc615 One of the better values in the area
Considering this property is a very old property, the features and benefits offered are a good value for the money. Some things, such as being able to set multiple wake-up calls, are a feature that should be brought back, and other things, such as the bathroom door in the room I stayed in, should be replaced altogether; however, for a two-night stay it's not bad.
February 26, 2015
Rated 5.0 out of 5.0 by THines Great place
Beautiful hotel with a fine, friendly staff. Very comfortable rooms and a great breakfast. AND a shuttle to the airport with long-term parking at the hotel for a very low fee. Couldn't ask for more!
February 26, 2015