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Rated 3.9 out of 5 by 162 reviewers.
Rated 4.0 out of 5.0 by Staff was very friendly and helpful I chose this hotel because I trust the Holiday Inn brand. I booked 3 rooms for me and my party, and the staff was very accommodating. we checked in just after 3pm and since the 3rd room in our party was going to be in until after 9pm they held their room for them next to us. Just after we checked in we had a problem with one of the Air conditioners leaking water in the floor. We called the front desk and the response was immediate and they switched rooms for them. The breakfast was good both mornings and the breakfast staff kept the area clean and well stocked. the only other problem I encountered was the Air in my room worked only half the time. I told the front desk about it, but since I brought my fan I told them there was no need to switch me room because the fan kept my room cool. I would definitely stay here again. September 4, 2013
Rated 5.0 out of 5.0 by Super beds and service! My stay at the Holiday Inn Express was nothing short of wonderful. From the moment of check-in to check-out, the staff were amazing. The beds were so comfortable, just wanted to stay there but had to get up to enjoy the great breakfast offered! All in all, this place has my 100% vote. Will stay here for each Nashville trip. September 4, 2013
Rated 4.0 out of 5.0 by Nice The hotel was nice, in a good location. The shuttle was on call whenever you need it, with less than 15 minutes notice. The breakfast didn't have a huge selection, but the food was AWESOME. I think I put on 5 lbs. from the biscuits and gravy. Overall, it was very good, as almost all Holiday Inn Expresses are. September 3, 2013
Rated 2.0 out of 5.0 by I can't move you... I stopped in Nashville for the night as I have before, and I have even used this same facility before with great staff service. This visit I, a priority club member, was placed on the third floor in the back of the facility. The room smelled like a skunk had been in there. The Internet did not work at all. So I went down to visit the front desk - the lady there was rude (tone and attitude) stating I can't help you I have no other rooms to move you. The maintenance person was about to leave for the evening and stated "I will restart the Internet server - but the location of your room is in a dead spot, and by the way there are other rooms"... Why would they put one of their routine visitors in a place where they know the service is bad and not even TRY to help... I will not be back to this facility! August 30, 2013
Rated 5.0 out of 5.0 by Great Service Great Value and location, breakfast was hot and room was clean August 29, 2013
Rated 5.0 out of 5.0 by mr. excellent location for flying public. no airport or street noise to interrupt sleep. August 25, 2013
Rated 2.0 out of 5.0 by Well worn Holiday Inn Express I won't be back at this hotel. This is an older property that has been renovated, sort of. There are many nicer properties for the same price or less around the airport. August 20, 2013
Rated 5.0 out of 5.0 by Clean and spacious The room was clean and the bed was firm. We will stay again for sure. August 17, 2013
Rated 5.0 out of 5.0 by Nice hotel Great stay friendly desk clerk nice rooms will stay here again August 15, 2013
Rated 4.0 out of 5.0 by Good Location I've been staying here for 15 years. Overall a good HI Express. Beds need updates and the lights in the bathroom are not bright enough. The staff is friendly and helpfull. The usual loud AC , but this is true in 90% of all hotels. Good location, the shuttle ig great to the airport, price is $80-90 less than downtown. The breakfast are is nice and clean. The pool is good. I will be back August 13, 2013
Rated 1.0 out of 5.0 by Aweful experience was awful. THe maids were cleaning until 2 o'clock in the morning. We did not get any sleep the whole night. August 9, 2013
Rated 5.0 out of 5.0 by Well rested and comfortable! The staff was AWESOME and accommodating. The cleaning staff was friendly and cheerful. The shuttle drivers were prompt and efficient with the ride to and from the airport. I could not have had a better stay elsewhere. THANK YOU NASHVILLE ! August 9, 2013
Rated 4.0 out of 5.0 by Our Stay Uncomfortable Bed , Mattress Needs Replacing, Pillows Were Perfect, Bathroom Dark, Bath Tub Needs Updated Has Dents Or Holes In It, Quiet Room & Hallway, August 8, 2013
Rated 3.0 out of 5.0 by Odors Room had a sour smell. Mtc. Came and cleaned AC filters and sprayed deodorizer, but never got rid of smell.the loobbies and atriums were great, but the room just came across as dirty. August 5, 2013
Rated 4.0 out of 5.0 by Bed very comfortable; shower didn't drain The bed and pillows were great! Unfortunately, our shower didn't drain well at all. Also, the blow dryer in the bathroom didn't work. It took two phone calls to front desk and a total of about 30 minutes to get another one. (By then my hair was almost dry but un-styled.) August 2, 2013
Rated 5.0 out of 5.0 by Park and Stay GREAT The shuttle was perfect to & from Nashville airport and were QUICK. The room was very nice. Would stay here again. August 2, 2013
Rated 3.0 out of 5.0 by Facilities nice, but staff and procedures not up to par It took too long to check in, with employees that seemed to be doing nothing, not stepping up to help the one person checking in guests. At check in, I was given a key to an occupied room. Then on day 2 of my stay, our keys quit working. The staff was not rude, but was not apologetic or pleasant either. August 2, 2013
Rated 3.0 out of 5.0 by Bright security light shined into room all night. Our room was right over the entrance and the security lights shined into the room all night. The room was brighter during the night then it was in the day with the lights out. The curtains were sheer and see through and the drapes were decorative only and could not be closed. If you like sleeping in a bright room ask for 303, I am not condemning the entire hotel, but give me a break, put different drapes on a room that has 2 huge lights right outside the window. August 1, 2013
Rated 5.0 out of 5.0 by Great location and service We had a great room with a balcony. We loved swimming in the pool. The lovely atrium was a wonderful place to relax and have breakfast, althought the area was tight. We even had some cookies that were on the counter one evening. There was free parking and we were near downtown Nashville, but we saved quite a bit of money by staying about 15 minutes away from Downtown. The staff was friendly and helpful. It would have been nice to have self service laundry facilities. July 30, 2013
Rated 5.0 out of 5.0 by Great Stay Extremely nice and helpful staff great shuttle service. would highly recommend and return. Thanks a bunch July 29, 2013
Rated 5.0 out of 5.0 by Accomodation clean and comfortable The room was clean and comfortable. The staff on the front desk were very helpful and the breakfast very good. Recommended. July 25, 2013
Rated 3.0 out of 5.0 by Just so/so vacation Having chosen this location due to its proximity to the airport, and with the Holiday Inn Express logo in my mind being a reputable name, I must say this location was only so/so. Kinda disappointed since we stayed for a week. Arrived by plane early, blonde lady at check in states "Are you checking in, oh come back at 3". It was 1pm. Didn't even offer to see if our room was ready. What were we to do for 2 hrs? Anyway, first room (235) A/C went out on the 2nd day after a power outage due to storm. Called the desk, they had maintenance check it. Called again when we returned to room, desk states "Oh he said it is blowing cool air". Yes, but not A/C! Whatever. Insisted on another room. 2nd room (240) was stinky and damp, like no one had been in it for a long time. Housekeeper even commented on the smell. At least A/C worked. Was a miserable next 4 days in the smell and dampness. Breakfast was good, but Carol needs to be more people friendly and smile. Asked her 2 different times if she had a towel to wipe table off. She proceeded to hand ME the towel and I wiped the table. Whatever. One other note, since we had a 1 week reservation, I would have thought we would get a room with a fridge and microwave. Didn't ask since I didn't know or wasnt offered these when I did reservation. Didnt know they were available. Again customer service would have been better if they would have seen the 1 week stay and put us in a room with these amenities. This location is nice in the lobby area, but the 2 rooms we were in need some major upgrading. Looks kinda run down, more like a motel as the previous poster stated. Would probably look to a more modern place with a suite for a 1 week stay in the future. Also, business center printers were out of ink and paper, unable to print boarding passes. Front desk lady states didn't have access to ink. Oh well. Holiday Inn Express needs to give this place some updating and customer service tips. Neat pancake machine!! July 24, 2013
Rated 2.0 out of 5.0 by Motel not hotel This "hotel" is an old motel style property cheaply made over to be a Holiday Inn. It shows its age at every wall, bath,"closet" etc.... This place gives Holiday Inn Express and all they're like properties a bad name. I am a IHG platinum member and stay at many IHG properties and this is the poorest one by far. This was only added to by the front desk giving my room accidentally to someone at 11:30pm and being woken up to what I thought was a break in! July 23, 2013
Rated 5.0 out of 5.0 by Epic Service Everything was great. I really enjoy this brand. The service was exceptional, my room was cleaned each day by attentive staff. July 23, 2013
Rated 5.0 out of 5.0 by Great Overnight The staff at this hotel are amazing. They went out of the way to meet all my needs. Thank You Nashville HIE!!! July 23, 2013
Rated 3.0 out of 5.0 by They shut down breakfast 40 minutes early. I stayed at the Holiday Inn Express Nashville Airport the night of July 14. on July 15, Breakfast was supposed to be available until 9:30. I arrived at 8:50 and there were no Cinnamon Rolls, no eggs, no sausage. I asked the breakfast attendant if she was going to put more Cinnamon Rolls out. She simply said "no". I asked eggs and sausage or anything else warm. Again, she simply said 'no" and walked away. I ate cold cereal for breakfast. I could have done that by stopping at a gas station for food. Holiday Inn Express builds marketing campaigns around their free breakfast. To shut it down 40 minutes early seems ill-advised. May have lost me as a customer. July 20, 2013
Rated 2.0 out of 5.0 by Needs maintenance Drain was not working in shower so water was standing in tub. Room 173 was right by ice maker in hall so very loud as coolers were being filled until midnight. Air conditioner did not work properly so room very hot. July 18, 2013
Rated 5.0 out of 5.0 by great hotel even though it was for just one night. we enjoyed our stay. people were very friendly. we have stayed here before and for the cost it is was well worth it. the continental breakfast is excellent even though it gets crowded at times..The rooms are very clean and comfortable. My wife and I would highly recommend this Holiday Inn Express. We love staying here during the winter time when the huge fire place is blazing in the foyer and breakfast area. July 18, 2013
Rated 2.0 out of 5.0 by Great staff and location, lousy room Staff was super friendly and helpful but we got placed in the room closest to the lobby. Should have complained immediately , but didn't realize it would be SO bad until we were ready for bed. The noise from people in the lobby/ slash people walking down the hall was unbelievable and made it impossible to get any sleep. That room should not even be an option. Location was great and was able to leave car parked there for a week for minimal cost. July 15, 2013
Rated 5.0 out of 5.0 by Happy Holiday in Nashvile Staff well trained to greet and meet guest. Front desk personnel were very friendly and helpful..Benjiman took us and picked us up at the Grand Ole Opry , he is a real asset to to the operation. He was able to negotiate traffic with ease and confort to us. And what a deal to be able to ride without worry of traffic. Breakfast was great and even got a friendly hug. Wonderful hospitality. If ever in Nashville, we will stay here. BB25508 Independence, MO July 12, 2013
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