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Rated 4.2 out of 5 by 160 reviewers.
Rated 5.0 out of 5.0 by Friendly Service Our stay was very welcoming from the time we walked in. The front desk clerks were very friendly and helpful when we asked questions. Very polite. Our room was clean, the beds and pillows were very comfy, the breakfast was good and had a decent selection to choose from. We even took some time out to use the outdoor pool and that was nice. I would totally recommend this hotel. It is easy access off the highway and 10-15 minutes from downtown Nashville. August 29, 2014
Rated 5.0 out of 5.0 by Great Staff and Sevice This Holiday Inn Express is great ,the Manager came by breakfast each morning to make sure that our stay was good, you dont see this too often,my family and i thanks you for your great service August 26, 2014
Rated 5.0 out of 5.0 by Very pleasant It was a very pleasant place to stay. They staff was so very friendly and rooms so clean The breakfast was excellant. The reason for our stay was my sister has breast cancer and had to have a double mastectomy at Vanderbilt Hospital and the staff did everything to make to make her feel comfortable after she got out of the hospital. She has a return appt on Sept. 3rd and she has already made her reservations to stay here again. August 25, 2014
Rated 5.0 out of 5.0 by Great Stay Very friendly staff. Great service. Good breakfast. Very comfortable bed. August 24, 2014
Rated 2.0 out of 5.0 by Poor and unsafe location The location was in a very busy and unsafe area. It was obviously an older HIE. It was difficult to get to and difficult to travel to the attractions. August 24, 2014
Rated 4.0 out of 5.0 by Comfortable bed - clean I would recommend this hotel, however the parking spaces are extremely small and hard to park in. Not as close to Nashville as I thought, but still not a bad drive. August 21, 2014
Rated 3.0 out of 5.0 by Billing Issue - Booked hotel reservation. - Filled out and faxed over credit card guarantee payment form and state tax exempt form. - Called hotel to confirm receipt of information and was told that the fax had been received by the hotel and everything was in order. - Received credit card statement in the mail showing that state taxes had been charged. Called the hotel only to be told that they had not received the information (although I have my confirmation fax). Was also told that since the charge had already been applied to the reservation there was nothing that they could do to remove the charge -- even if it was their fault. How's that for customer service -- you pay for their mistakes. August 20, 2014
Rated 4.0 out of 5.0 by Front Desk Staff Needs a little work Upon my arrival, the female at the front desk found it necessary not only to highlight parts of a form which covered damages from smoking or (damage to room ) in general, but also, after I reviewed the form and signed it, she AGAIN reiterated to me, that a $250.00 fine would be imposed for any damages to room or smoking behavior was noticed in this non smoking room. I thought this was strange and a little bit offensive. I mean...I JUST signed my name to this highlighted portion of the form, but apparently, she thought my stay was some kind of a risk to the hotel by verbally informing me a second time. I was just a tired guy, by myself, looking for a place to stay overnight. When I questioned her about her need to re-state what I just read and signed-she looked at me with an unpleasant and unwelcome look, and began to respond to me with nasty hostile attitude for the rest of the check in process. UNACCEPTABLE. On the check out, I experienced a completely different person and attitude. Very kind and accommodating- he even noticed that the previous person "forgot" to remove the taxes from my bill. I am active duty Military and the very nice benefits applied to me, but the previous female staff member neglected to apply it to my bill. August 20, 2014
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