Rated 4.4 out of 5 by 112
Rated 5.0 out of 5.0 by billxyz Excellent place to stay.
No complaints, really. I just don't sleep that well in hotels, and the rate was a little more than I was hoping to pay. The staff were without exception very nice and helpful.
December 1, 2013
Rated 4.0 out of 5.0 by MusicMan2 Great service, Very Comfortable Bed.
Thanks you for the great service. We will be staying with you again shortly.
November 28, 2013
Rated 5.0 out of 5.0 by jennieshc Great management, accomodating staff.
Front desk staff very helpful. Kasie, the day shift manager, is very customer service oriented, helpful and goes the extra mile.
November 25, 2013
Rated 3.0 out of 5.0 by Grandwells Not what I expect from Holiday Inn Express!
I spent one night at this property recently. I am a platinum Priority Club member and spend a fair amount of time in Holiday Inn properties. This property left a lot to be desired. The room was simply dirty. There was trash left on the floor as well as a dirty sock left in the closet. The refrigerator was noisy and cycled all night long. The common space was nice and the staff was helpful. Breakfast was good and the breakfast crew was very friendly. I loved the location but was disappointed with the overall experience.
November 16, 2013
Rated 2.0 out of 5.0 by WheelchairGuy1981 4.4 stars is not accurate for overall rating
The first night we were at our stay we were placed in a non-ADA wheelchair accessible room, as I was not given an option for an ADA room at time of booking online. The first room did not have a functioning closet (doors were stuck shut - did not force them open as they were mirrored). The next morning, I went to the front desk asking if an ADA room was available and the lady at the front desk said she did not know how to check and we would have to wait for the other lady at the front desk to check. The 2nd lady asked why I did not book an ADA room, and when I told her that the online booking did not have an option for it and she looked at me like I was lying. Reluctantly, we did get switched to an ADA room, albeit a double queen bed room, when I asked for a king room. The 2nd room did not have a working refrigerator and the bed sheets had hair embedded in them. Totally grossed my wife and I out. I went down to the front desk and complained, but got me no where. The man at the front desk did write up a work order on the refrigerator, however, I wasn't even compensated with reward points, etc. I wasn't even acknowledged as a Rewards Member at all during the stay. Poor lack of respect by the staff in my viewpoint.
November 12, 2013
Rated 4.0 out of 5.0 by martytogood Great bed and very clean.
I would definitely stay here again, and it makes we want to try other Holiday Inn Express locations
November 7, 2013
Rated 5.0 out of 5.0 by jimandsylvia great stay
appreciate very much the flexibility of the hotel-provided transportation to opryland convention center.
November 3, 2013
Rated 4.0 out of 5.0 by Tesla61 Nice Stay - Lousy Shuttle Service
Overall our experience at this hotel was good. The only complaint we had was the time the shuttle left in the morning to go to the Opryland Conference Center. Our meetings started at 8:00 with breakfast starting at 6:30. Since the shuttle did not leave until 7:30, and if we took the shuttle, this would have left us no time to eat at the conference. I know the hotel had breakfast, but eating at the conference gave us a chance to network. We had to leave the hotel at 6:30 and walk to the conference center. I believe the hotel needs to start their shuttle service much earlier in the morning. We did not utilize the shuttle at all during our stay, but continued to walk back and forth. While the exercise was good for us, this was quite irritating - especially the morning it rained.
November 3, 2013