Rated 4.4 out of 5 by 116
Rated 5.0 out of 5.0 by Sailbums Christmas Eve in a Hotel
Excellent facility, even better staff! That's real southern hospitality!
January 3, 2013
Rated 1.0 out of 5.0 by DJKinder Nice looking hotel but poor service.
I always stay at Holiday Inn. This Holiday Inn looked very nice and was situated nicely along the Briley Parkway right by the Opry Mills Mall and Gaylord Opryland Resort. Our room was noticeably dirty when we checked in. We cleaned it up, it was not a huge deal to us. Then, the next day, no maid ever cleaned our room. We went down to mention it and the people in front of us were complaining of the same thing. We mentioned (to the very rude desk lady) that our room was also dirty. All she had to say was "sorry, we're short-handed". Well, after being a platinum member with your hotel brand and doing so much business with you, I'm almost inclined to say, "sorry, I'll go elsewhere". I might stay at another Holiday Inn but definitely not this one. I've never had a problem like this, even at a cheaper economy brand!!! I had my children with me, I know hotel's aren't the cleanest place but to see it was visibily dirty, made us disgusted and then they didn't even clean it AT ALL the next day which made it even worse. When I use my points, I expect it to be the same way if I paid with Cash like I do so many other times. Just because we used points #not sure about the people who had the same issue in front of us# we shouldn't be of "less value" because we aren't actually paying with cash or credit THIS TIME. I don't know if we will be back but if we do come back to a Holiday Inn, it better be clean and the staff better be more professional & friendly.
January 2, 2013
Rated 5.0 out of 5.0 by Bobplane777 Superb Stay - Excellent STAFF - Super SERVICE
Our stay was one of the best HI experiences we have had. The property is close to everything Opryland and the Staff go way out of their way to be helpful.
December 18, 2012
Rated 5.0 out of 5.0 by BabyBull Weekend getaway
rooms were clean. Close to Opryland. Shuttle to the mall, hotel and Grand Ole Opry House. I parked on Fri afternoon and never drove again until I left to go home on Sunday. Staff was very accomodating. Would go back again.
December 14, 2012
Rated 4.0 out of 5.0 by USTrekker Nice and Convenient Place
The hotel was nicely appointed and room was clean. It's location was convenient to Opryland and the mall. Another plus was that they provided transportation to the Gaylord Opryland hotel as well as the airport. Very nice, helpful staff. My only complaint was with the sofabed; the mattress was so bad that I just slept on the sofa cushions. There was only one sheet and a comforter provided for the sofabed as well. All other accommodations were excellent. (room 419)
December 14, 2012
Rated 5.0 out of 5.0 by David9965 Good Job! Keep up the good work!
Good job! Keep up the good work, next time I am in Nashville I will be staying at this property.
December 12, 2012
Rated 4.0 out of 5.0 by MitziM Lovely accommodations
Beautiful facility - better than many Holiday Inns. Bed was a little firm for my taste, but they always are. Breakfast staff were very good at staying on top of things on a very busy Sat. morning.
December 8, 2012
Rated 3.0 out of 5.0 by 2Grand Not comfortable bed
Bed and pillows disappointing. Recent stays in Springfield, il -
Mt Vernon, il. - Mitchell, S.D. And many more in the past year .
Bed at this location had springs and left back pain for several hrs. After arising in A.M.
Other locations had better quality beds and pillows.
Other than that, stay was pleasant, clean, food same across the board at all locations.
November 8, 2012
Rated 5.0 out of 5.0 by Sandi13 First Time to Nashville
It was our first time to Nashville and we were nervous that perhaps we were picking a hotel too far from where we were really interested in being. However, it turned out to be the perfect choice because of the fact that we weren't in the downtown of Nashville. We instead were a hop skip and a jump to Opry Mills and the Grand Ole Opry. The hotel instelf was wonderful and we are recommending it to everyone planning on making a trip to Nashville. Not only was it relaxing, beautiful, comfortable but it felt like home. I knew that we could get almost anything we wanted and if not the staff were more than willing to point us in the right direction.
November 3, 2012
Rated 1.0 out of 5.0 by Jim714 Never again
I will never stay at this hotel again. First the conference room block was full one night so I had 3 reservations because the middle night was a higher price. I reminded them of this and asked if there would be any problems. I do not believe they even cared. In reality they wanted me to check-out and then back-in twice during my stay. The conference room was even worse. I had to set it up and even clean up after. They never were able to mike the speakers and half our attendees gave poor marks for the facilities. Lastly, to put icing on the cake I had two UPS boxes to ship. I went to the front desk Friday before noon and they showed me where to take the boxes and even thanked me for moving them to the back room. They never said word one about having to call UPS so I assumed they had a system for this. Why didn't they say something. Todays is Wednesday and they are still in the backroom. Seriously, this is customer service? Never Never again!
October 24, 2012
Rated 5.0 out of 5.0 by pooch Great Staff!
Gerald and the staff there are great. Always greeted like family and good to catch up with them when travelin. I always stay here when in Nashville because they make the travel part of my job relaxing and comforatable.
October 21, 2012
Rated 5.0 out of 5.0 by tjadie Very clean and nice
I stayed here recently on a weekend trip. The decor is all very new and modern. Everything is very clean and well-kept. Love that breakfast and wi-fi are complimentary. The only complaint that any of us had was concerning the water pressure of the shower. It was very poor. Otherwise I would highly recommend this property even if you aren't wanting to stay in the Opryland area - it is very convenient to the interstate.
October 20, 2012
Rated 5.0 out of 5.0 by Kdog One of the best Holiday Inns Ive stayed at
Everything in the building and the room looked new and very clean. The room was however a little small but had a large bath. My wife did not sleep very well, heard lots of highway traffic but I slept like a rock. Overall I highly recommend it for the price. They also offer a free shuttle to the Grand Ole Opry.
October 19, 2012
Rated 5.0 out of 5.0 by Mego Wonderful Hotel
We have stayed there before and both times have always been very nice. The rooms are clean, the beds are comfortable, the staff are nice, the breakfast is great. I would definelty stay there again. :)
October 16, 2012
Rated 5.0 out of 5.0 by SkipJ Love this Hotel
This was the third time we have stayed here and love this place. The staff is very friendly and the rooms are clean and comfortable. It is at a very good location that is walkable distance to many of Nashvilles best entertainment establishments. Hope we can make it back there soon .
October 13, 2012
Rated 5.0 out of 5.0 by Karen74 Great location in Nashville
We stayed at this hotel for a day of shopping at Opry Mills. New property, with very clean rooms and plenty of amenities. The staff was excellent. I would highly recommend.
October 13, 2012
Rated 5.0 out of 5.0 by txgirl Great Staff
I was in town for a conference at the Gaylord. The shuttle to the conference center was fantastic. They were very accommodating with schedules and always pleasant. One time we had gone to Opry Mills for dinner and I spoke with Jared at the front desk at least 4 times arranging the pick up. He was always very professional and they all did their best to make our stay great.
October 13, 2012
Rated 5.0 out of 5.0 by Maggie1 Visit
Considering the location of the hotel I felt that traveling to and from off site destinations was excellent because of the incrediable shuttle service. All staff were friendly and very helpful at all times. Thank you!
October 12, 2012