Rated 4.4 out of 5 by 182
Rated 5.0 out of 5.0 by Mar2013867 Great accommodations and service
From the online reservations to checkout, the service was excellent. I had excellent telephone assistance to change a reservation. The breakfast was awesome. The pool was refreshing. Room accommodations were clean, comfortable and more than met our expectations. Every employee was pleasant and provided excellent service.
July 10, 2013
Rated 5.0 out of 5.0 by Travel23 Great experience
This stop was day 9 of a 13 day road trip. We thoroughly enjoyed our stay, the breakfast was excellent. The hotel was very quiet considering it was sold out because of the Grand Ole Opry shows. Very convenient location for grand ole Opry and Opry mills. Couldn't have chosen a better hotel.
June 30, 2013
Rated 3.0 out of 5.0 by Nashvillevacation Hotel Staff Not Friendly/ Room average
This hotel is in a great location. Very close to The Opry.
Easy drive to downtown Nashville. We stayed at the Holiday Inn
Express the night before in Jackson,TN. That hotel was by far much better than this one. The staff and room were fantastic! This hotel in Nashville paled to that one. Upon arrival, I noticed the check in clerk was not very friendly, and did not even offer a free beverage like the hotel in Jackson did. When I asked, The clerk said I was just a basic level Priority Club Member at this time, so I was shrugged off at first, then he finally said I could get a bottle of water, after just making me feel like a heel. Upon entering our room, I noticed this one wasn't near as spacious or as nice as the one in Jackson. You might know, as we were going to be spending four nights here. After the first night, I noticed our maid did not replace the ice bucket liner, the plastic laundry bag, a pen & pad by the phone, or cups to drink from. I left a note for the maid on what we needed, and the note went ignored. I ended up getting the items I needed myself off of
a maids cleaning cart in the hallway. I also had problems with
the hotel computer & printer. Neither was working properly,
and the one staff member who was helpful, did not get it fixed either, so that was that. Problem not fixed! I never got to use it.
Great location, but the staff needs training in treating their guests better, and with a smile.
June 23, 2013
Rated 2.0 out of 5.0 by Dale25 Nashville-Opryland
I was very disappointed with my stay at this hotel. I tried to upgrade rooms a week before I arrived and was told I couldn't. When I checked in I wash't even recognized as a platinum elite member. The bed was hard as a rock and squeaked if you rolled over. The pillows were flat and uncomfortable. I was charged over five dollars for two bottles of water that are complimentary at all of the other hotels for platinum guest. TO top it all off I just discovered I didn't earn any points for staying there.
June 18, 2013
Rated 5.0 out of 5.0 by sgates8985 Our stay at Holiday Inn Express
Our stay was great, the facility was extremely clean and everything looked new. The breakfast selection was awesome and the everything tasted great. We really enjoyed Kevin at the front desk, he was also our shuttle driver. He really loves life and you can see that he enjoys his job, he really made us enjoy it that much more.
June 10, 2013
Rated 5.0 out of 5.0 by Kevinzx9 great customer service
Cayce at the front counter went above and beyond to take care of me and my family during our recent stay.
June 5, 2013
Rated 5.0 out of 5.0 by HerbGirl Great clean place to stay
Room was quiet and clean. Staff was very friendly. Continental breakfast had the usual choices, but we try to eat very healthy and so there wasn't much there-wish there had been more fruit options instead of so much bread/pastries. But that is expected. The only real problem we had was catching the shuttle back from the convention center one day we had to wait 40 min although it's only 1 mile. We ended up walking-which we usualy did anyway, but we were hot, tired, and had 3 small kids with us so we thought the ride would be nice. Every other time it was on time and great. Overall, we would definitely stay here again. Great value and location! Pool was good too-no hot tubs though.
May 31, 2013
Rated 5.0 out of 5.0 by kyle27 Best Staff anywhere
The rooms/breakfast are what I expect for a Holiday Inn Express but what makes this hotel better than the rest is the staff. Very friendly and attentive.
May 29, 2013
Rated 5.0 out of 5.0 Great place to stay
Stayed here on business, I will definitely be back.
May 28, 2013
Rated 3.0 out of 5.0 by aloha2 1 Night stay
My check in time was just before 6pm, & I was disappointed that the customary warm cookies were not available. I chose this hotel based on the cost of hotels in Nashville, & knowing I would only stay 1 night, after picking up my friend from the airport. The staff was polite & helpful when we checked in & when we needed a taxi to take us to Nashville for dinner. The staff DID NOT explain the shuttle service that arrived in an UNMARKED car; however, the shuttle driver explained his services, requiring $50.00 up front & a promise to pick us up within 30 minutes from the time we call the service for pick up. Scary, but we did it and he did come back to get us in a DIFFERENT UNMARKED vehicle. This shuttle experience aside, my stay was average. The room was in decent shape, but I have stayed in better. The plumbing in the commode needed repair-it quietly sang most of the night. I would recommend this hotel if you are on a tight budget, or staying only 1 night.
May 28, 2013
Rated 5.0 out of 5.0 by Bladerunner67 Great place to stay close to Grand Ole Opry in Nashville
Very comfortable place close to Grand Ole Opry and if you are in town attending a conference at Gaylord Opryland resort and convention center, then this is the place to choose. It is right across from the street and is a quiet location. Added advantage is that it costs way less to stay here compared to Gaylord resort. Definitely would stay again when I visit Nashville next time.
May 22, 2013
Rated 4.0 out of 5.0 by Troey Great service staff!
Room was good, but the best part of this hotel is its proximity to the airport and Grand Ole Opry! The shuttle service people are the NICEST! They will take you anytime, and even waited over an hour for our concert to be over! Overtime on a Sunday night, there was the shuttle waiting for us after The Killers concert with a smile on his face! Also super easy and inexpensive to get to downtown Nashville...had an awesome time! Thanks you guys! :)
May 18, 2013
Rated 3.0 out of 5.0 by NC54 Uncomfortable mattress
The hotel room and premises were nice, but for the price we paid, we thought the mattress was very poor. Breakfast was good.
May 16, 2013
Rated 5.0 out of 5.0 by crog56 weekend getaway
We thoroughly every aspect of our stay! And we loved the location - make sure to spend some time at Opry Mills Mall across the street.
May 14, 2013
Rated 5.0 out of 5.0 by bama2000 Nashville Visit
Room was above expectations. Breakfast was outstanding. I will recommend this hotel to anyone visiting the area.
May 12, 2013
Rated 3.0 out of 5.0 by Buckeye014 Location near to Opry venues
Bed comfortable. Bathroom drain was poor. I stood in water to my ankles before showering was complete. Pricey. Did NOT honor special price card that we got from the Tennessee welcome center for this specific location. Room was clean. This Holiday Inn Express cost $50 more than same room at Holiday Inn Express in Memphis and was equally designed and similar convenience of location.
April 28, 2013
Rated 3.0 out of 5.0 by travellertom Average Hotel, Poor breakfast
Hotel and location average. Very poor choice of breakfast items high in sugar and fructose corn syrup. No fruit, no fresh wheat bread, and only sugary cereals. Poorly prepared/presented scrambled eggs and bacon with no healthy side options. The coffee was also pretty bad. Also, what's with the plastic coffee cups/utensils and Styrofoam dishes? Really?
OK this is a complimentary breakfast, but if you want to eat a decent, healthy breakfast or have a real coffee, then don't count on getting it here.
April 21, 2013
Rated 4.0 out of 5.0 by stormwanderer Excellent staff
Staff was very friendly and efficient! Food was delicious and variety was great! Very clean and comfortable facility. Will definitely stay here again!
April 3, 2013
Rated 5.0 out of 5.0 by C130Driver Convention Stay
We ended up at the Holiday Inn Express Opryland for a conference that was going on next door. The Staff was simply OUTSTANDING in helping to accomodate our needs and requests. Very friendly front desk and the morning and evening shuttle drivers were simply outstanding. As always I go out of my way to stay at HI Expresses for this reason and have not been disappointed yet. Must stay there again in the future.
April 2, 2013
Rated 4.0 out of 5.0 by KJ77 Nice property but room was a little dirty.
This property is conveniently located near Opryland. The breakfast is good and the staff is very friendly. The housekeeping needs improvement. There were hairs in the bathroom and dirt on the chair.
April 1, 2013
Rated 4.0 out of 5.0 by Taylor56 Very good stay
My recent stay at the Holiday Inn on Mcgavock Pike was a very good one. I did not find any thing negative about this hotel. It was in a very good location for what we needed. The staff was wonderful and as always the breakfast was great also. Would highly recommend this property to others.
March 25, 2013
Rated 4.0 out of 5.0 by MemphisDave Not Bad... Close to Grand Ol Oprey
We stayed here as part of our Spring Break vacation. The location was great and depending on the weather a nice walk or quick shuttle bus drive to the Grand ole Opry or the Mall. Unfortunately when we got our room it seemed a little worn with stains on the carpet, the clock radio was missing buttons and the TV remote had no battery cover. We also discovered a sticky fluid substance on the night stand and on the TV stand that had not been cleaned. We tried to get the maid that was cleaning the next room to wipe it down for us but she basically told us it was not her room (the language barrier between cleaning staff and patrons was quite obvious, unless you were fluent in Spanish). We contacted the front desk who responded with about 6 maids trying to dust and wipe down the room but we had the same language barrier problem and ended up having to point out the areas that needed cleaning. The noise level was a little high as our suite was located right next to the elevators so we got to hear all the conversations of people coming and going throughout the night but the noise level was not unbearable. Other than those small issues we had a great time at the Opry and in the area visiting different sites, for the price and location, we thought it was a pretty good deal. The shuttle bus driver was pleasant and provided interesting information about the area and the congestion after the Opry. The pool was a little cold but our 10 year old daughter did not seem to mind too much although my heart skipped a beat when I got in, an addition of a hot tub would be nice.. 8) All in all a good experience.
March 15, 2013
Rated 5.0 out of 5.0 by Becky3 Clean rooms, comfortable atmosphere, great service
Was very pleased with the quality and cleanliness of the room, the staff was very accomodating, shuttle service was an excellent plus
March 10, 2013
Rated 5.0 out of 5.0 by Terri47 Great location and comfortable room
We enjoyed our stay very much, the front desk staff was exceptional, the location was great. We will recommend this hotel to all our friends and encourage them to visit Nashville
March 10, 2013
Rated 5.0 out of 5.0 by papacb The Best of the Best
As a frequent business traveler I stay in Holiday Inn Express all over the east coast. I am never disappointed but this property is the "Best of the Best". Spotlessly clean through out, extremely helpful professional and super friendly staff, extra comfortable and quiet room. and the most pleasant breakfast attendant I have met in quite some time. Please keep up the outstanding job you are doing! I'll be back whenever my business takes me to the Nashville area. Thank You for an outstanding experience!
February 28, 2013
Rated 5.0 out of 5.0 by Vipernet Opryland, Holiday Inn Style :)
One of the nicest Holiday Inn’s I’ve had the privilege to stay.
The location being across the street from the Opryland Convention Center/Hotel and Opry Mills Mall was great.
Even though you could walk, there is a shuttle to and from Opryland and surrounding venues which was fantastic as was the driver. The hotel staff was friendly with smiling faces all around, well done.
The complimentary breakfast was better than average with expanded choices. I was not disappointed.
The complimentary WiFi worked great.
Really just could not come up with any negatives at all, did not experience a one.
Would definitely stay here again.
February 10, 2013
Rated 5.0 out of 5.0 by bjw1d0c Carpet needed to be cleaned
The guest in my room before me left their toe nail clippings on the carpet (GROSS) and spilled their pills under the table. I guess house keeping's vacuum was broken that day!
January 30, 2013
Rated 2.0 out of 5.0 by tblakeney Poor
I really didn't like this hotel....want to look for another hotel...but there were not any more available.
January 27, 2013
Rated 4.0 out of 5.0 by NCState1FAN Music City Bowl Visit
Convient to shopping for wife.Far enough from town to avoid Titan game day frenzy but close enough for quick trip to bowl & downtown sites!
January 11, 2013
Rated 5.0 out of 5.0 by Songwriter The Best !!!!
I stay many hotels throughout the year.
This one is the best.
January 10, 2013