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Rated 4.0 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by Excellent employees Two employees went out of their way to help us and make us feel special. Roger, front desk, helped my mother with her needs, beyond the call of duty. Linda, breakfast attendant, was friendly, remembered our likes, and made a special tray complete with handmade rose to take to my elderly mother. We will book your hotel when in Nashville, based on the actions of these two wonderful employees February 28, 2014
Rated 5.0 out of 5.0 by Great service from an excellent staff The staff at the front counter is excellent and extremely knowledgable. We understand that the property is planned for a makeover comming soon. That will be money well spent as the location to downtown (with free parking) is a great plus for this location. Easy on freeway access is also excellent for downtown, Opreyland and the airport. February 24, 2014
Rated 4.0 out of 5.0 by Nice place Hotel was very nice. beds where soft just like I like. Only con was a lot a sirens over night. My guess is because it being close to the hwy. February 18, 2014
Rated 5.0 out of 5.0 by excellent stay This is the second stay in this property in two months, and both times have been excellent with respect to the room quality. the staff helpfulness, and the rate, all of which are our main criteria. The room was clean and comfortable, the amenities simple, which is what I'd expect from a HI Express. For our purposes, the location was ideal. The climate control was a little difficult to regulate, and the room either overheated or was too cold. The breakfast was high in fat and carbohydrates, low in fruits and healthy cereals and breads, but I would have not expected different so I wasn't surprised, and breakfast wasn't a reason for being here, anyway. Overall, a very satisfactory experience, and we would stay here again. February 6, 2014
Rated 1.0 out of 5.0 by Bad Experience Check in was good, got upgraded to a suite. Staff was friendly and helpful. Midnight came and so did another guest. Straight into our room while my husband and I were preparing for bed. Suffice it to say he got an eyeful. I am humiliated and embarrassed beyond belief. The night clerk only took $50 off our room and said he had keyed the guests keys wrong. Well for the guy to know to come to our door he had to have our room number written down. The next morning the clerk who had checked us in did comp the room. I contacted corporate and the hotel management and was basically told there are locks you should have used them. If this had happened at my home that guy could have been arrested. They didn't even offer me another free night to make up for it. I used to work in hotels and this sort of thing never happened. I have spoken with several people that it has happened to and something needs to be changed for this to prevent this from happening again. I will no longer stay in this chain and they are all we have used for about the last six years. NEVER AGAIN!! They think violating my privacy is only worth the one night stay. It's ridiculous! February 2, 2014
Rated 5.0 out of 5.0 by Excellent Service and Staff Congrats!!!! Kepp up bringing the best staff to your Hotel. Excellent location. Shuttle could help you guys a lot. Thanks again and no doubt I'll be back. regards, January 28, 2014
Rated 5.0 out of 5.0 by Great staff! Staff is very friendly and always going the extra mile to make our stay awesome! January 14, 2014
Rated 2.0 out of 5.0 by Not what I'm used to. The facility was an older building than I'm used to with Holiday Inn Express. The elevator was questionable enough that I used the stairs more than not. Door would not open properly. I really like using Holiday Inn Express because I always know what to expect. Not so with this choice. Staff was friendly but just not what I expect for quality of every other HIE I've stayed at. January 12, 2014
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