Rated 4.0 out of 5 by 233
Rated 1.0 out of 5.0 by mtbchbum Worst HIE I have ever paid for.
I have traveled to China and stayed at a Holiday Inn while there. My trip to China was the first time I was tricked by "photoshop" and now with the Nashville stay will be my second and last - this hotel in Nashville was beyond bad.
I am a loyal HIE customer and typing this review from HIE in Jackson,TN. At the Nashville property I was very unhappy, uncomfortable and severely disappointed with my choice of this Nashville property and really feel cheated as online pics were nothing like reality.
I will suggest Google maps with Street view to avoid the trickery of photoshop and what the property owners hope their hotel will look like someday.
HIE / IHG / Bass Hotels should have someone verify pictures placed on the IHG website are in some way realistic... terrible experience avoid at all cost the Nashville HIE.
January 21, 2015
Rated 5.0 out of 5.0 by jrsm224 The perfect Hotel
This hotel is the perfect place to stay when visiting Nashville.
Centrally located -- immaculate rooms -- attentive staff -- excellent and early morning breakfast!
January 19, 2015
Rated 4.0 out of 5.0 by BMEEKS left pillow
I left my pillow and was called about it. GREAT. Person explained it would be shipped no charge and I wanted to pay for shipping and no that wouldn't be necessary. Three days later we were called back to get the pillow, we must provide a credit card to have it shipped. seemed odd to me.
January 18, 2015
Rated 4.0 out of 5.0 by bepilot757 A convient stop over on a trip to Florida
The hotel was near the main highways. While the hotel appeared to be an older Holiday Inn it was refurbished and done well.
The staff was very welcoming and made me feel appreciated as a customer. The room was fine and the morning breakfast was adequate. It enabled us to get on with our trip with a minimum of time after checking out of our room.
January 12, 2015
Rated 4.0 out of 5.0 by Lynda10 Comfortable bed, variety of breakfast items
The hotel is being renovated so the exterior had scaffolding
January 11, 2015
Rated 4.0 out of 5.0 by sassyfras27 Nice hotel for location
Great staff, free cookies, close to downtown. It's right off the interstate and easy to get to DT Nashville from there.
January 7, 2015
Rated 1.0 out of 5.0 by MnM04 Avoid - renovation of a dated HIE
Had to move to another hotel after finding HIE (Spence Lane) undergoing major renovations (drilling, hammering, sawing). Areas finished still don't look very good as the place was very run down. Lots of other IHG hotels to chose from in the area and all are better properties (and many are less expensive!).
January 3, 2015
Rated 5.0 out of 5.0 by SMorris827 Under construction but staff is excellent
My husband and I and our two kids (ages 15 and 11) stayed here for four nights. At first we were a bit hesitant with the hotel being under construction. However, the moment we walked in the staff was wonderful, knowledgeable and very friendly. Our room was clean and comfortable. Linda, the woman who ran the breakfast in the morning, was a total sweetheart. The location was also great. We were just a few minutes away from downtown and about 10 minutes away from Opryland. We would stay here again.
January 3, 2015