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Rated 4.0 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by Wonderful staff attitude Every single staff member we met during this stay was helpful and positive. Linda in the kitchen was especially helpful with directions and advice about downtown Nashville. Keep up the great work! March 11, 2013
Rated 2.0 out of 5.0 by Dated property This property had only been partially upgraded to Holiday Inn's usual standard. The beds ,TV, rug and curtains were new but the walls , ceilings and bathroom were old and substandard. The location was fine, but there was no pool. March 9, 2013
Rated 1.0 out of 5.0 by Not what I have grown to expect from a HI Express I have become a big fan of the HI Express brand after my introduction to them about 18 months ago. My normal spot in my son's college town is a beautiful property and I stay there regularly. I have found other similar properties in other cities. To my chagrin, this property was nothing like the other ones in which I have stayed. At first approach, I was concerned with the neighborhood surrounding the property. It seemed run down with many people wandering about the streets with no purpose. There was a very low end if not "red light" hotel across the street. When looking at this property it is very outdated and appears to be converted from some other brand. The Lobby was nice but small, the staff was courteous. My room was small and looked/felt outdated. As a rewards gold member I was rewarded with a room on the back side of the elevator and next to the tile entryway. I could clearly hear the rolling bags on the tile as they skipped into the hallway. The elevator was very loud on my wall. This room seems to be better suited as a service room as opposed to a guest room. I stayed the one night since we arrived and immediately went to dinner, not grasping how much I disliked the place until it was really too late. The next day I checked out and moved to the HI Express closer to the airport, which is a new up to date property in what appears to be a better area. Bottom line is this property does not live up to the HI Express standards in my opinion. March 7, 2013
Rated 5.0 out of 5.0 by A fun place to stay Excellent service. Early morning breakfast. Friendly staff. March 6, 2013
Rated 3.0 out of 5.0 by Oldest express we have been in We always choose holiday express for our travel stays. This was the oldest building we have stayed in so it was not as fresh as we are accustommed too. But quite ok. Room 310 needs a light blocking shade or window drape. The night lite shines right in the room. We did some improvising with the shade to darken the room February 28, 2013
Rated 4.0 out of 5.0 by pretty good, but needs a little updating :) We have stayed at this hotel 3 yrs in a row now. It is convenient to where we need to be. I keep expecting there to be some upgrading to the hotel. Compared to other properties (we also stay at the Holiday Inn Express in Saraland, AL) it could use a little facelift. I do appreciate the start they have made, though. The bathrooms are up to par as well as the breakfast choices. February 27, 2013
Rated 2.0 out of 5.0 by disapointed in stay check in was very good but other assistance at the desk was less than average..not rudd but disconcerning the fruit was not up to HI EXP standards (bananas were nearly spoiled it was a wet cold week in Nashville / the room was warm but the floor was very cold, I had to keep shoes on untill i went to bed the biggest disapointment is in the wi fi; very low connectivity but worse than that the computer in the business center was so poor that I couldn't even connect to print my boarding pass. I won't stay here again. February 27, 2013
Rated 5.0 out of 5.0 by Great Staff! The staff is always very friendly makes sure my stay is Pleasent. February 21, 2013
Rated 4.0 out of 5.0 by Great Staff! Had multiple rooms with different check-out dates. Staff was very helpful keeping all straight. Thanks! February 20, 2013
Rated 5.0 out of 5.0 by I slept like a baby I arrived early but was able to check in. The check in was quick and painless. The room was quiet and the bed comfortable. I had the best night's sleep due to the comfortable bed and absolutely no outside noise. Breakfast was great with lots of choices. The staff was friendly and helpful. Very easy access to the interstate. February 13, 2013
Rated 2.0 out of 5.0 by Handicapped Patrons Beware Let me start by saying that the staff was friendly enough and there wasn't anything "specificly" wrong with my stay personally. Rather, I have stayed at a number of Holiday Inn Express properties and this is not one of the better ones. It is clear that this was a different hotel chain's property at some point and was converted to a Holiday Inn Express. The associated remodeling was a "just the basics" remodel. The HIE standard lobby and room fixtures are all there, but the remodel outside of those was limited. For example, one can see where walls were patched in a few places, the shower curtain rods are mounted so high as to barely allow the curtain to stay in the tub #once wet#, etc. This is also not a hotel for the tall - the standard lower ceilings of a couple of a few decades ago. Nor is there a shuttle even though it is only 5 miles from BNA #Nashville's Airport#. Basically, this HIE isn't bad it just isn't good. I say it isn't bad. HOWEVER, and this is a big HOWEVER, if you are in a WHEEL CHAIR, STAY AWAY. I have no special needs, but I can see that this property was NOT designed with wheel chair access in mind. A wheel chair limited patron could access the lobby for check-in, but then would have to go back out and circle to the backside of the building to access the elevators. Handicap parking is in the rear, so that isn't especially egregious, but the breakfast ameneties are located off of the lobby, which is not accessable by the handicapped without entering from the front lobby doors. Since there is no handicapped parking in the front, I'm guessing the expecation is that people in wheelchairs will navigate the lovely hills of the parking lot outside the hotel to get back around to the front of the hotel for breakfast? I'm surprised this passes muster for minimum code/disabilities act? Even though it didn't impact me personally, I found myself extremely disappointed for those less fortunate. February 11, 2013
Rated 3.0 out of 5.0 by Good Service but uncomfortable beds. The staff at this location are very friendly and helpful. I was greeted warmly and checkin was quick. The room was clean but the bed felt like I was sleeping on plywood (very hard/uncomfortable) and the pillows were pratically nonexistent. The bathroom was small but clean. The breakfast was acceptable. February 4, 2013
Rated 5.0 out of 5.0 by Great Staff This was our 3rd stay at this property. Good location for us to be near family at TNU. Tony at front desk was very helpful when making the reservations and at check-in. Also, the young lady that was working at front desk on day of check-out was great too (didn't get her name). The lady at the breakfast area was very friendly and did a great job too. Hope to stay with you again. January 16, 2013
Rated 5.0 out of 5.0 by Very clean -- excellent staff Greeted by name -- given an excellent room -- great breakfast bar. January 15, 2013
Rated 2.0 out of 5.0 by Camping?? I woke up in the middle of the night wondering if I was sleeping on the floor. Thought I was back 20 years at camp. The mattress was so hard. January 15, 2013
Rated 5.0 out of 5.0 by Great service, convenient location,. Staff member recognized my husband and I as Priority Club members. Warm cookies, snacks and an upgrade too! The hotel was conveniently located for the business we needed to do the following morning. Our breakfast was beautifully served and appreciated. The coffee in town! January 15, 2013
Rated 5.0 out of 5.0 by Great service, comfortable room, convenient location The desk clerk greeted us promptly and was extrememly helpful. The room was clean and comfortable. The location was perfect for us - traveling south (Florida) to north (Indiana) - on I-24 which connects to I-65 nearby. Breakfast service was excellent and the selection was very good - good coffee (important!) and nice selection of hot/cold foods. And of course the Holidy Inn Cinnamon rolls! January 10, 2013
Rated 5.0 out of 5.0 by Fantastic Staff Everybody was friendly and wanting to make sure our stay was perfect! January 8, 2013
Rated 5.0 out of 5.0 by Great Hotel We stayed 3 nights at this very well kept Holiday Inn Express. The staff was friendly and helpful, called cabs for us, rooms were very clean as is the property. Easy in and out as well. breakfast is similar to others in the chain, eating area is kept neat and clean. January 7, 2013
Rated 5.0 out of 5.0 by A great hotel Feels like home! The staff is friendly and efficient. An excellent hotel -- first class in every way! December 29, 2012
Rated 5.0 out of 5.0 by Right price & right location Holiday Inn Express at Spence Lane is just far enough from town to be priced right. Less than one mile from I-24 & I-40 with large rooms and a great attentive & friendly staff. It has been my choice for the past 3 years when I travel to Nashville on business. Try it one time & you will make it your hotel when you are in the Nashville area. Oh, it is quite close to the airport as well. December 8, 2012
Rated 5.0 out of 5.0 by I would stay again! The room was clean and bedding was of good quality. Everything in the bathroom was in good working order. The breakfast was good for a hotel. Lots to choose from. The front desk people treated us very well. Gave us bottled water when we got there and when we came in at night. December 7, 2012
Rated 5.0 out of 5.0 by Computer Problems Solved My computer virus program was blocking the internet. A member of the staff was very knowledgeable about computers and got me connected to the internet. He said he went to the same college as me (TTU). I seen him that morning greeting customers in the breakfast area. The staff was very friendly and knowledgeable of the area. Room was clean but wish there was a fridge and microwave in every room. Also the front door is also a pain. They need sliding automatic doors. December 5, 2012
Rated 2.0 out of 5.0 by very old property We picked this hotel since it was near Interstate and was a Holiday Inn. It always has a high standard. In this case the property looked about 40 years old. There was holes in the ceiling and had an old funky smell to the room. My wife turned on the water and it was rust colored for about 5 minutes. The area that the hotel is located in is an industrial run down area. Was afraid all night the car would be broken into. This is not a hotel I would recommend and do not know how they have kept in the Holiday Inn chain. November 26, 2012
Rated 5.0 out of 5.0 by Nice 1 Night Stay Staff was very good and knowledgeable of the area. Less than 10 min drive to downtown. Rooms very clean and very spacious. Many options for breakfast! November 5, 2012
Rated 2.0 out of 5.0 by Need some new beds The hotel staff is great!!! The overall property is not bad. However, the beds are very uncomfortable!!!!!!! I could count every coil in the 2 beds in my room from the inprints on my back. Not much pillow top left. It was tough to get any sleep on these matresses. October 29, 2012
Rated 1.0 out of 5.0 by Worn, dated,poor location. Everything was wornout and the location was poor. WIFI didn't work.Staff, tried to help, but were unable to. Scary location. October 29, 2012
Rated 5.0 out of 5.0 by Thank you! Thank you for a great stay. The man who was working at the front desk was very friendly and accomodating! He upgraded our room because it was my husband's 30th birthday! We had a great trip to Nashville. October 25, 2012
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