Rated 3.9 out of 5 by 86
Rated 2.0 out of 5.0 by Battsman Handicapped Patrons Beware
Let me start by saying that the staff was friendly enough and there wasn't anything "specificly" wrong with my stay personally. Rather, I have stayed at a number of Holiday Inn Express properties and this is not one of the better ones. It is clear that this was a different hotel chain's property at some point and was converted to a Holiday Inn Express. The associated remodeling was a "just the basics" remodel. The HIE standard lobby and room fixtures are all there, but the remodel outside of those was limited. For example, one can see where walls were patched in a few places, the shower curtain rods are mounted so high as to barely allow the curtain to stay in the tub #once wet#, etc. This is also not a hotel for the tall - the standard lower ceilings of a couple of a few decades ago. Nor is there a shuttle even though it is only 5 miles from BNA #Nashville's Airport#. Basically, this HIE isn't bad it just isn't good.
I say it isn't bad. HOWEVER, and this is a big HOWEVER, if you are in a WHEEL CHAIR, STAY AWAY. I have no special needs, but I can see that this property was NOT designed with wheel chair access in mind. A wheel chair limited patron could access the lobby for check-in, but then would have to go back out and circle to the backside of the building to access the elevators. Handicap parking is in the rear, so that isn't especially egregious, but the breakfast ameneties are located off of the lobby, which is not accessable by the handicapped without entering from the front lobby doors. Since there is no handicapped parking in the front, I'm guessing the expecation is that people in wheelchairs will navigate the lovely hills of the parking lot outside the hotel to get back around to the front of the hotel for breakfast? I'm surprised this passes muster for minimum code/disabilities act? Even though it didn't impact me personally, I found myself extremely disappointed for those less fortunate.
February 11, 2013
Rated 3.0 out of 5.0 by Mulvaney4 Good Service but uncomfortable beds.
The staff at this location are very friendly and helpful. I was greeted warmly and checkin was quick. The room was clean but the bed felt like I was sleeping on plywood (very hard/uncomfortable) and the pillows were pratically nonexistent.
The bathroom was small but clean. The breakfast was acceptable.
February 4, 2013
Rated 5.0 out of 5.0 by DASA Great Staff
This was our 3rd stay at this property. Good location for us to be near family at TNU. Tony at front desk was very helpful when making the reservations and at check-in.
Also, the young lady that was working at front desk on day of check-out was great too (didn't get her name). The lady at the breakfast area was very friendly and did a great job too.
Hope to stay with you again.
January 16, 2013
Rated 5.0 out of 5.0 by James224 Very clean -- excellent staff
Greeted by name -- given an excellent room -- great breakfast bar.
January 15, 2013
Rated 2.0 out of 5.0 by SSuz Camping??
I woke up in the middle of the night wondering if I was sleeping on the floor. Thought I was back 20 years at camp. The mattress was so hard.
January 15, 2013
Rated 5.0 out of 5.0 by Lu30523 Great service, convenient location,.
Staff member recognized my husband and I as Priority Club members. Warm cookies, snacks and an upgrade too!
The hotel was conveniently located for the business we needed to do the following morning.
Our breakfast was beautifully served and appreciated. The coffee in town!
January 15, 2013
Rated 5.0 out of 5.0 by MikeinIndiana Great service, comfortable room, convenient location
The desk clerk greeted us promptly and was extrememly helpful. The room was clean and comfortable. The location was perfect for us - traveling south (Florida) to north (Indiana) - on I-24 which connects to I-65 nearby. Breakfast service was excellent and the selection was very good - good coffee (important!) and nice selection of hot/cold foods. And of course the Holidy Inn Cinnamon rolls!
January 10, 2013
Rated 5.0 out of 5.0 by Natexwd Fantastic Staff
Everybody was friendly and wanting to make sure our stay was perfect!
January 8, 2013
Rated 5.0 out of 5.0 by Tom111 Great Hotel
We stayed 3 nights at this very well kept Holiday Inn Express. The staff was friendly and helpful, called cabs for us, rooms were very clean as is the property. Easy in and out as well. breakfast is similar to others in the chain, eating area is kept neat and clean.
January 7, 2013
Rated 5.0 out of 5.0 by James224 A great hotel
Feels like home!
The staff is friendly and efficient.
An excellent hotel -- first class in every way!
December 29, 2012
Rated 5.0 out of 5.0 by DonDarlene Right price & right location
Holiday Inn Express at Spence Lane is just far enough from town to be priced right. Less than one mile from I-24 & I-40 with large rooms and a great attentive & friendly staff. It has been my choice for the past 3 years when I travel to Nashville on business. Try it one time & you will make it your hotel when you are in the Nashville area. Oh, it is quite close to the airport as well.
December 8, 2012
Rated 5.0 out of 5.0 by sherry1871 I would stay again!
The room was clean and bedding was of good quality. Everything in the bathroom was in good working order. The breakfast was good for a hotel. Lots to choose from. The front desk people treated us very well. Gave us bottled water when we got there and when we came in at night.
December 7, 2012
Rated 5.0 out of 5.0 by InMan Computer Problems Solved
My computer virus program was blocking the internet. A member of the staff was very knowledgeable about computers and got me connected to the internet. He said he went to the same college as me (TTU). I seen him that morning greeting customers in the breakfast area. The staff was very friendly and knowledgeable of the area. Room was clean but wish there was a fridge and microwave in every room. Also the front door is also a pain. They need sliding automatic doors.
December 5, 2012
Rated 2.0 out of 5.0 by BamaPel very old property
We picked this hotel since it was near Interstate and was a Holiday Inn. It always has a high standard. In this case the property looked about 40 years old. There was holes in the ceiling and had an old funky smell to the room. My wife turned on the water and it was rust colored for about 5 minutes. The area that the hotel is located in is an industrial run down area. Was afraid all night the car would be broken into. This is not a hotel I would recommend and do not know how they have kept in the Holiday Inn chain.
November 26, 2012
Rated 5.0 out of 5.0 by anicestay12 Nice 1 Night Stay
Staff was very good and knowledgeable of the area.
Less than 10 min drive to downtown.
Rooms very clean and very spacious.
Many options for breakfast!
November 5, 2012
Rated 2.0 out of 5.0 by staz21 Need some new beds
The hotel staff is great!!!
The overall property is not bad.
However, the beds are very uncomfortable!!!!!!!
I could count every coil in the 2 beds in my room from the inprints on my back. Not much pillow top left.
It was tough to get any sleep on these matresses.
October 29, 2012
Rated 1.0 out of 5.0 by BassetBoy Worn, dated,poor location.
Everything was wornout and the location was poor. WIFI didn't work.Staff, tried to help, but were unable to. Scary location.
October 29, 2012
Rated 5.0 out of 5.0 by Allison726 Thank you!
Thank you for a great stay. The man who was working at the front desk was very friendly and accomodating! He upgraded our room because it was my husband's 30th birthday! We had a great trip to Nashville.
October 25, 2012