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Rated 4.3 out of 5 by 90 reviewers.
Rated 4.0 out of 5.0 by Holiday Inn Express National City pros: relatively inexpensive, above average free breakfast, great room decor and comfortable bedrooms cons: smelly air conditioning, leaky bathtub and gnats living in the sink October 22, 2014
Rated 5.0 out of 5.0 by Clean Room Dirty Elevator Room is clean. Carpet in the elevator look dirty. Staffs are friendly. October 21, 2014
Rated 5.0 out of 5.0 by National City Very good location. Easy to get to off the 805 and short distance to the water front areas and Gas Lamp District. Front Desk staff very friendly. Rooms very comfortable and dark. I will stay here again. October 15, 2014
Rated 5.0 out of 5.0 by Accomodating In a pinch; family emergency, I drove from LA to SD and needed to stay the night. I directly sought Holiday Inn Express. With no reservationa and as late as it was for a Friday 9:30 pm; the front desk (Sarah R) was very friendly and accomodating. Offered to help me find my HIE Rewards number October 6, 2014
Rated 5.0 out of 5.0 by great hotel for me and my employees Hotel was very nice for my self and my employees We travel usually 15 to 20 days a month and it is very important that we all feel comfortable while away from home this facility did just that. We will gladly be staying there on our next trip down there. I do recommend this hotel. October 2, 2014
Rated 2.0 out of 5.0 by bugs i seen 4 roaches in my room over 4 days. If not for my busy sched i would have left and checked into another hotel. I also didnt like the heat in the halls and common areas September 22, 2014
Rated 4.0 out of 5.0 by Great Customer Service As soon as I walked in after a tiring day, I was greeted with a smile and checked in really quick and they got me my key to my room, so I can relax in my room. Thanks! September 18, 2014
Rated 5.0 out of 5.0 by Lovely room Room was nice size. Front desk was welcoming and very helpful. Good variety of breakfast choices. Only negative was entrance from Plaza Boulevard was awkward and rough. Room was very clean, September 13, 2014
Rated 4.0 out of 5.0 by Good night's sleep I noticed on every stay, I had to remind the staff I was a Rewards Club member. I actually enjoy the goodie bad with water and snacks. The entrance/exit to the property is tricky. Its near a blind curve and you must be extra careful when entering and leaving. Aside from that, it's a good location. September 2, 2014
Rated 4.0 out of 5.0 by Very good IHG hotel. Very nice IHG stay, clean, modern, reliable. Three things to pass along: 1) People with trailers, or big wide trucks should stay away from the parking lot. It is VERY narrow, has a steep climb, and two twisty, close hairpin curves. Parking was easy once you were in the lot, but getting there was a close shave, sometimes. 2) What happened to the cinnamon rolls? The one reason I love HIE is the breakfast with cinnamon rolls, and there were none to be found the day I stayed. Disappointed. 3) Glass topped desks look lovely, and are probably easy to clean and keep in good shape. They make it heck to use an optical mouse, however. I know why you use them, but as a business traveler, I prefer no glass surfaces. August 24, 2014
Rated 5.0 out of 5.0 by Excellent!!! Excellent!!!! Excellent!!!! Excellent!!!! Excellent!!!! Excellent!!!! Excellent!!!! Excellent!!!! Excellent!!!! Excellent!!!! Excellent!!!! Excellent!!!! Excellent!!!! August 20, 2014
Rated 4.0 out of 5.0 by Great nights rest over all the breakfast was not so great but good place to stay August 15, 2014
Rated 5.0 out of 5.0 Nice and Quiet The hotel was a bit dificult to get into and was on a major street yet it was very Quiet and clean. The breakfast was good s well August 15, 2014
Rated 1.0 out of 5.0 by Nice Hotel BUT !!!!???? It was nice Hotel but, I woke up at 9 AM on noisy door knocking. When I opened the door and there was an invoice on the door. Note: check out time was suppose to be 12 PM August 14, 2014
Rated 5.0 out of 5.0 by Family Vacation My family and I enjoyed staying here. The staff was professional, pleasant, and geniune. We were able to go dinner near by and also access the freeway easy. We will be returning in about 3 weeks for another mini vacation and look forward to staying here again. August 11, 2014
Rated 4.0 out of 5.0 by Quick Overnight Stay We were in town for the evening to attend a concert and booked a room not expecting much, but were pleasantly surprised at how nice the Holiday Inn Express turned out to be! A very nice room at a very reasonable rate! August 11, 2014
Rated 5.0 out of 5.0 by Good Clean Hotel The hotel is new and clean inside. Staff is friendly and helpful. The price is reasonable as it should be considering the neighborhood. August 11, 2014
Rated 2.0 out of 5.0 by smells, horrible breakfast The room smelled like cigarettes and musty. The breakfast was horrible, unless you like freeze dried eggs and bad sausage. August 10, 2014
Rated 2.0 out of 5.0 by public transportation fiasco I was able to get great directions into the Gaslamp district,15 min away via public transportation. Now getting back was were the nightmare began. After we got off the trolley to head back to the inn , we couldn't find a bus stop that would take us back. We walked almost an hour in a inner city neighborhood which at that time was was filled will police and fire trucks. Many people were being held and questioned. We didn't speak the language, and I am hearing impaired. We we scared it was getting dark. I called hotel and was told the buses were on detour and they didn't know the area, but to keep walking another 1/2hour. I informed her she needed to help us then she called a cab.when we got to hotel less than 5min , they wanted us to pay him and give us a $10 discount to the room. I insisted that she pay him and when she finally went out the cab left. The next morning the management informed me that I upset the driver????? She had a smirk on her face and said she would not comp our room and it was our fault for not knowing how to get back. I forgot to mention that Laura the manager was the one who printed out the directions to get to the Public transportation.She was rude and she also knew I was disabled. She is a terrible person to represent this beautiful inn. August 6, 2014
Rated 5.0 out of 5.0 by Felt at home Staff very friendly and helpful. Decor fresh and clean. Would recommend. Wish that non dairy milk was provided at breakfast. July 30, 2014
Rated 5.0 out of 5.0 by Outstanding Say!!! The receptionists were outstanding very pleasant to talk to and always greeted you with a smile. The rest the hotel staff was very pleasant. After breakfast hours still gave you opportunity to have coffee and some fresh fruit in the lobby area. I really enjoyed my stay.:) July 28, 2014
Rated 5.0 out of 5.0 by San Diego birthday Hotel was very nice, close to Coronado Island and downtown, good location July 26, 2014
Rated 5.0 out of 5.0 by staff very personal The staff was very helpful Brenda went out of her way to make the stay very pleasant and comfortable. She is very professional in her job . The only problem I had was there was two big water bugs in my room. July 21, 2014
Rated 5.0 out of 5.0 by Staff Your staff and management team are energetic, enthusiastic and provide awesome customer care. July 21, 2014
Rated 5.0 out of 5.0 by great stay friendly staff staff was great rooms where clean. peacfull quite we enjoyed the pool and hot tub. July 16, 2014
Rated 3.0 out of 5.0 by Didn't clean room and didn't change the linens The Cleaner came to clean the room, I told her to clean in 30 minutes as we are about to leave. She asked us to put dnd on the door. We did that. Also, before we left I saw her in the lobby and told her that we are leaving and you can clean the room now. When we got back at 9PM, room wasn't made. When asked, the frontdesk person said that clean lady marked our room as dnd and that is why she didn't clean it. Next day we put the tag on the bed to replace linens. They didn't, as one of the pillow cover had a killed mosquito on it. It was still there. There are mosquitoes in the facility. Not many, but here and there. July 10, 2014
Rated 5.0 out of 5.0 by Great service Very please with the services provided this hotel is convenanly located for the area i was visitiing June 28, 2014
Rated 5.0 out of 5.0 by Great Sevice and good value Best place to stay close to the freeways in that part of San Diego June 25, 2014
Rated 1.0 out of 5.0 Room Service did not clean my room during my stay I originally had a 4 night reservation here, well I cancelled after my first night. I came back to my room after working all day, around 5pm, and my room was never cleaned. I called the front desk and they said there was nothing they could do, housekeeping already left. This is unacceptable. I will never be back here. Front desk personnel seemed pre-occupied upon my arrival although there was no one else at the desk, I had to ask her for help. I will not be back here, and will more than likely never go back to a IHG property. June 24, 2014
Rated 5.0 out of 5.0 by Great Stay in San Diego Area If you like comfort, friendly staff, excellent breakfast, great location for visiting San Diego, You should stay here. You won't be disappointed. June 23, 2014
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