Rated 4.5 out of 5 by 119
Rated 5.0 out of 5.0 by Muffie giles Whole experience
Cannot fault this place in any way shape or form all the staff were brilliant and couldn't do enough made you welcome recommend to everyone plan to go back again well done
February 27, 2014
Rated 5.0 out of 5.0 by mike10/10 Always a great stay & sleep over
I have stayed here many times over the past years & i cannot fault this Hotel & staff
all staff members are very helpful & very friendly
the hotel is always clean & tidy
the breakfast is perfect to set you up for the day
i have never had a problem with the hotel or staff
can only recommend this Hotel unreservedly
will return soon
February 26, 2014
Rated 5.0 out of 5.0 by simonh7 Great Stay
Fantastic staff, warm friendly welcome from Rod, handy location, highly recommended. service as good as many 4/5 star hotels which I stay in frequently , well run, noticed how all the staff worked as a team and mucked in to make breakfast service efficient.
February 25, 2014
Rated 5.0 out of 5.0 by Jacqui7 Fab Fab Fab
Staff fantastic!!! 5 mins to town in car. Sports centre next door. Close to M4 motorway. Lovely and comfortable. Free breakfast is continental but also some hot food such as toast, eggs, sausage and beans. Plenty of coffee, tea, soft drinks.More than enough to eat. Very clean. Slept well. Harvester pub and restaurant onsite. This is our second time here and would definitely choose this hotel again!
February 19, 2014
Rated 5.0 out of 5.0 by gazza1008 friendly staff and great value for money.
i arrived early morning after a long drive, the check in process was quick so i was soon able to get to bed.
The breakfast was very good offering a varied choice that would appeal to all tastes.
The room was of a good size, very clean and had everything i needed during my stay.
All in all a very good hotel, that i would highly recommend to anyone.
February 12, 2014
Rated 1.0 out of 5.0 by Tony T. Average to poor customer service.
Food very slow.
Meeting room not ready, tea/coffee machine issues.
One bedroom reserved when 2 were detailed on the booking leading to delays for bedroom keys when customers had been in the hotel all day!
Arguments over price agreed with customer at the reception desk.
Customer told, 'we would not have agreed to these prices' when the assistant Manager had agreed the booking to be the same as last time.
Same problem at reception when paying the last bill in December.
Attitude from Manager unacceptable blaming customer for her own staff failings and making customer wait while she went back to previous booking in December. Then, actually charged less than in December?
Whole incident took 20 minutes to sort, highly embarrassing.
Late for business prep before meetings due to the above.
Done this twice, won't be doing it again.
February 9, 2014
Rated 4.0 out of 5.0 by pixie1952 Excellent service, comfortable room.
I have stayed at this hotel 4-5 times a year (4 nights per say) for the past 6 years and have always found it to be extremely comfortable and the staff have been excellent - nothing is too much trouble.
February 9, 2014
Rated 5.0 out of 5.0 by Sue and Dan Super friendly staff
Just enjoyed our second stay at this clean comfortable and friendly hotel! My son is at uni in Swansea so when I visit him we stay together in a twin room and both really enjoy our stay, Thank you!
Harvester next door is lovely too!
February 3, 2014